Bob Greenwood, AAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd has over 40 years’ experience working with Independent shops developing their business to maximize business net income.
Bob writes management articles for ASA’s magazine Auto Inc as well has developed live business management classes for ASA , writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine.
Nov 2012 Bob was one of 37 Canadians out of 400,000 people in the Canadian Automotive Industry awarded the Queen Elizabeth 2nd Diamond Jubilee Medal by the Governor General of Canada for significant contribution and achievements to Canada. (Listen to Bob in EPISODE 49, 200 and Town Hall: Preparing Your Business for Sale or Succession)
Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.
He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system.
He currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries and Cardone.—-
(Listen to Bill in these episodes: 39, 69, 100, 118, 200, THA: Resolutions and How to Manage a Negative On Line Review)
Jim Myers from Eau Claire Auto Parts serving the Chippewa Valley, WI. for 25 years. Jim owns 4 Auto Value part stores, a machine shop and a hydraulic repair center. He fields sales reps and the service professional is the main focus of his business. He started stocking shelves, was a service writer at a dealership, then worked for Gates Rubber as a district rep and then on to BIG A Auto parts in a sales position.
With loans from friends and family he started Eau Claire Auto parts and never looked back. (118)