In this episode, John speaks with Ryan Sullivan, Managing Director, Applied Insights at Hartford Funds about how inclusive language can help you avoid the risk of risk of saying something that might drive a wedge between you and clients or prospects. Transcript: https://www.hartfordfunds.com/dam/en/docs/pub/Podcast/MAI339.pdf More resources on inclusive language: https://www.hartfordfunds.com/practice-management/practice-management-strategies/how-to-value-inclusive-language.html