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Takeaways

• Training must be mandatory for new employees, and managers should establish a training program before bringing in new hires.
• A strong foundation in training is crucial, including teaching the 'why' behind tasks and focusing on foundational skills.
• Transparency and structure in training help employees understand the bigger picture and their role in the organization.
• Training programs should evolve and improve over time, with regular refresh cycles to incorporate new learnings and feedback.

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