Enter to win Huron products here.

Matt Mullenax shares Huron's strategy for building, engaging, and incentivizing a community.

• 2:01 Building an engaged community on Slack with 400 users
• 4:39 When it comes to prelaunch, a Typeform is sent out, and there's a mutual agreement that the product is free but reviews and UGC are greatly appreciated. It goes to a ghost SKU that can be taken right to checkout.
• 7:03 The power of personalized notes
• 9:02 Treating CX as something that's proactive instead of reactive.

Pitstop is proudly sponsored by:

Omnisend - ShipBob

Mentioned in this episode:

Triple Whale - Whale Mail