We speak to Steve Dennis, author of 'Remarkable Retail How to Win & Keep Customers in the Age of Disruption'.
Steve gives us an overview of the retail industry; the impacts of shopping mall oversupply, lack of diversified shopping experiences and the evolution of e-commerce. Steve also takes us through 'The 8 Essentials of Remarkable Retail', a framework that guides brands in the design of enduring, highly profitable and intensely customer-centric growth strategies.
**ABOUT STEVE DENNIS**
Steve Dennis is a leading global retail influencer, keynote speaker & consultant, Senior Forbes Contributor, and bestselling author, ‘Remarkable Retail'
Steve Dennis is a consultant, keynote speaker and author focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. His new best-selling book is "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption" and he is the host of the Remarkable Retail podcast.
During a 30 year career as a senior executive at two Fortune 500 retailers–and more recently as a strategic advisor–Steve has worked with dozens of retail, consumer, luxury and social impact brands to inspire, catalyze and design their journey to remarkable results.
As a sought-out keynote speaker, Steve has delivered talks on six continents, sharing his unique perspective on what it takes to reignite customer growth in a world of constant change and shifting consumer preferences.
He has contributed commentary to Bloomberg/Business Week, the BBC, CNBC, CNN, the Harvard Business Review and the Wall Street Journal, among many others.
Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group.
Steve received his MBA from Harvard and a BA from Tufts University.