Customer service as a growth engine — In this candid conversation, Julie Wagstaff, Managing Director and co-owner of ActionCOACH UK, shares how unwavering customer service builds resilient, referral-rich businesses. We talk about turning redundancy into a new career path, what “world-class” service looks like inside a scaling franchise network, and how values, leadership and team habits translate into commercial wins. Practical, upbeat and packed with takeaways for any founder or service-led business.

You’ll learn

• Simple practices that turn customers into promoters—and why consistency beats heroics
• How franchise systems operationalise great service across locations
• Julie’s route from redundancy to senior leadership, plus lessons on resilience and focus