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Supply Chain Now - Supply Chain Now 19th March 2021
Driving Innovation Through the Supplier Experience with Quentin Roach and Costas Xyloyiannis
00:00:00 00:59:14

Driving Innovation Through the Supplier Experience with Quentin Roach and Costas Xyloyiannis

Many business leaders have added an emphasis on 'experience' in their approach to management. There is user experience, customer experience, and - from a procurement and supply chain perspective - a supplier experience. Each one of these needs to be understood and fostered before the associated relationships can live up to their full potential.

In this episode, based on a Dial P for Procurement livestream, Quentin Roach, Senior Vice President of Supply Chain & Chief Procurement Officer at Mondelez International and Costas Xyloyiannis, CEO and Co-founder at HICX, join Supply Chain Now Co-hosts Kelly Barner and Scott Luton to discuss the supplier experience from both the buy-side and technology provider perspectives.

- Where friction is most likely to exist in the corporate procurement process, how companies can reduce it, and why most procurement teams are probably overthinking what they need to do first

- Whether or not the Pareto Principle (the 80/20 split) is still a valid methods for segmenting the supply base

- How the fast moving consumer goods space (FMCG) was affected by consumer demand changes in 2020, and how Mondelez International's brands have been able to adapt (Oreo, Wheat Thins, Ritz and more)


Upcoming Events & Resources Mentioned in this Episode:

Subscribe to Supply Chain Now and ALL Supply Chain Now Programming Here: https://supplychainnowradio.com/subscribe

Download the Q4 2020 U.S. Bank Freight Payment Index: https://freight.usbank.com/?es=a255&a=20

“The Opportunity for Industry 4.0 is Now” Webinar with SAP: https://attendee.gotowebinar.com/register/1222439639845251596

Learn more about our Highlighted Non-Profit Making it Happen for Q1, Truckers Against Trafficking: https://truckersagainsttrafficking.org


This episode was hosted by Scott Luton and Kelly Barner. For additional information, please visit our dedicated show page at: https://supplychainnow.com/episode-597.