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Moving beyond a ‘member’ experience
Episode 169 • 23rd October 2025 • Financial Standard Podcast • Financial Standard
00:00:00 00:12:20

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ASIC has been cracking down on how super funds communicate with their members, saying trustees should be treating members more like customers.

MLC chief customer officer Renee Howie joins the Financial Standard podcast to discuss the changing nature of how funds interact with their members as expectations change.

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