In this episode, host Tim Peters sits down with Chris Rasmus, the second-generation auctioneer behind Rasmus Auctions. Chris shares his journey from joining the family business in 1983 to becoming a leader in auction innovation. They discuss the importance of working on your business instead of in it, how to diversify asset classes, and Chris’s groundbreaking move into online-only auctions in 2000. Chris also dives into how his company manages customer care for over 1,200 auctions a year and the success they've found in the retail returns market.

Resources Mentioned:

• Podium For Review mining and webchat customer care and phones
• WhenIWork for work scheduling and 1099 Gig Workers
• EZTexting/Vibes - now Braze for Text and Email Marketing
• Podio for CRM transitioning to Hubspot
• Canva and eleven labs for video learning
• Claude/ChatGPT/Perplexity for AI
• Filemaker for inventory prep, reconciliations and sales data analysis
• Zoom and Fathom Notetaker for video calls and AI notetaker
• Notion AI for workflows and project development 

Links Mentioned:  

BidWrangler

Rasmus Auctions