Real engagement and real conversion aren't the same thing, and confusing them is costing you customers. In this episode, Tara breaks down why a customer who finds you through a referral can close in twenty minutes while a loyal, engaged follower still hesitates, and what actually has to change for content to convert.
Take the free Scalable Expert Audit to see which of the three systems is your current gap: https://thescalable.expert/scalable-expert-audit
Tara Bryan is the creator of the Infinite Scale Method™ and host of The Scalable Expert podcast. She helps expert business owners, coaches, and consultants turn their expertise into a scalable business built on a signature framework and systems that deliver results without requiring more of their time.
Learn more at www.thescalable.expert and www.taralbryan.com
Ready to build a business your expertise deserves?
The Scalable Expert Audit reveals exactly where you are in the Infinite Scale Method and what to do next. Five minutes. Instant results. Take the Free Scalable Expert Audit →
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Hey, everybody.
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:Welcome to season three of The
Scalable Expert® Podcast, the show
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:for established expert business owners
who are maxed out on time and ready to
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:find the scalable impact of their work.
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:I'm your host, Tara Bryan, founder
of The Scalable Expert® and creator
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:of the INFINITE SCALE™ Method.
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:If you've built a business around
your expertise but feel stuck
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:in the time for money trap, this
podcast is your path forward.
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:Each week I'll share stories and
strategies and shifts to help you
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:step into a new scalable business
model by declaring your authority,
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:packaging your expert framework, and
streamlining your offers and systems
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:to ultimately become a scalable expert.
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:Because it's not about working
harder, it's about building smarter.
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:All you need is one signature
expert framework, and you can
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:deliver an infinite amount of ways
to be able to scale your business.
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:All right.
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:Let's get started.
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:Welcome back to the
Scalable Expert Podcast.
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:I am thrilled that you are
here for today's episode.
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:We are gonna talk about your
engagement strategy versus your
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:conversion strategy and how a small
shift will change your business.
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:Because here's the reality.
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:You post consistently
and have real engagement.
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:People comment, they share, they send
DMs to say the content resonated.
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:You have built visibility in your
niche, but your conversion rates
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:don't match those engagement numbers.
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:Customers who find you through referrals
close way faster than the people who
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:have been following you for over a year.
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:Followers who say they love
your content are still not
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:sure if now is the right time.
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:You've checked the offer, you've checked
the pricing, you've wondered about the
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:funnel, and the gap is still there.
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:I want to name what is actually
causing this because it is not what
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:the market will tell you it is.
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:So let's talk about the frustration first.
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:The DMs, the "I love your content"
comments, and then silence.
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:They don't take the next step.
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:The person who messaged
never actually buys anything.
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:Compare that to the person who found
you through a referral last week.
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:They came in already decided.
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:The call took about twenty minutes, and
they were ready to go at the end of it.
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:The person who's been following you,
though, for fourteen months or a year
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:or whatever, engage in almost everything
that you do, they are still thinking
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:about whether this is the right fit.
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:So let's be honest, the mental
model the market gives you is to
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:just build a better funnel, a more
clear CTA, have higher volume, find
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:a different platform, pay for ads.
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:What happened when you tried those
things is the gap hasn't changed.
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:Because the real question is, if
the content is good and engagement
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:is real, why are the wrong people
converting or not converting at all?
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:What does someone with fewer followers and
a smaller audience have that I'm missing?
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:And is the answer that I'm not
consistent enough, not good
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:enough, not visible enough?
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:The answer I want to give you today is no.
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:It's actually none of those things.
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:The answer is simpler
because it's more structural.
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:So here is a clear behavior pattern.
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:When someone finds you through a referral,
they arrive with a specific context.
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:They see themselves in your methodology,
and the conversation is just a formality.
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:They're not deciding
whether you are credible.
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:The question was answered before
they even jumped on a call with you.
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:When someone has been following
your content, they arrive with
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:a different understanding.
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:They may find you interesting, and
they may value your perspective, but at
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:the moment of investment, they have to
decide whether now is the right time to
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:trust you with their specific problem.
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:That is a different decision.
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:It requires more activation energy.
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:The difference is not about
you, it is about what the
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:content has been making visible.
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:Here is the structural truth.
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:There are two things
content can make visible.
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:It can make the person more visible, or
it can make your methodology more visible.
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:Both produce real engagement, but only
one produces customers who already
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:arrive convinced and ready to buy.
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:Content that leads with the person
builds an audience around the expert.
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:People follow because a
perspective is compelling.
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:At the moment of conversion, they
have to decide, is this person
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:the right guide for me right now?
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:But content that leads
with the methodology builds
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:authority around your path.
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:People self-identify.
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:They place themselves on the map.
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:At the moment of conversion, they
have already answered the question.
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:They are there to confirm the
decision not to make a decision.
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:The most important sentence you can
write for your business is not the hook.
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:It is the sentence that names the
exact situation your ideal customer
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:is living in and the language they
would use to describe it themselves.
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:Not your description of the problem,
their words reflected back with
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:a clarity that they have not been
able to articulate on their own.
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:When they read that sentence, they stop.
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:They think, "Who told them about…
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:that that was about me?"
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:That is the moment the methodology
becomes visible, and that moment
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:is what changes who converts.
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:Now let me name the model for you.
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:Magnetic Expert Positioning is not about
being the most visible expert, not the
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:loudest, not the one with the largest
following, the one whose content makes the
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:right customer immediately self-identify.
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:What IP-led content looks like in practice
is teaching the methodology specifically,
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:naming the stages, letting potential
customers see where they currently are on
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:the path before they ever speak to you.
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:The content test, when your ideal customer
reads a post, do they think this person
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:is impressive, or do they think this
person is describing exactly where I am?
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:The first response leads to followers,
the second leads to investment.
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:This does not require abandoning
what is already working.
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:IP-led visibility and personality-led
visibility can coexist.
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:The shift is in what
leads, not everything.
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:The posts designed to convert
leads with the methodology.
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:The posts that build connection
lead with the person.
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:I remember when I first started
this podcast, I had a lot of people
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:who told me that they loved the
content that I was putting out there.
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:The tips and strategies were really
helping them in their business.
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:But these are the same people who weren't
converting into my higher-level programs.
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:They believed that I had the
expertise and valued what I shared,
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:but they didn't get it, right?
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:They didn't see the journey to results
that I was taking my customers on
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:from the problem they had to the
transformation that they desired.
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:But because I was creating helpful
tips and not connecting the dots
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:into a pathway that they could see
themselves on, it wasn't clear enough.
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:But once I formally packaged my
expertise, named it, showed it visually,
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:the conversation started to change.
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:Customers came to sales conversations
just asking about logistics and not
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:whether or not they would be the right
fit or if this was the right time.
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:That is when everything started to shift.
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:All right, so before I
let you go, one thing.
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:If everything in your business still
runs through you, if you are the
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:reason it works and the reason it can't
grow, that is not a hustle problem.
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:It is just a structural
one, and it has a name.
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:The fastest way to see yours is to
take the free scalable expert audit.
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:This is just ten questions,
takes about three minutes or so.
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:You'll see exactly which of the
three systems is your current gap.
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:In the show notes below, you will find
the link to go ahead and take that audit.
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:It will help you as you continue to listen
through this month's podcast episodes.
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:If you loved this episode, give
it a rating and share it with
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:your friends and colleagues.
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:If you're watching on YouTube,
hit that subscribe button so
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:you never miss an episode.
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:All right, until next time.