COVID-19 has demonstrated that in health care, change is inevitable. However, changes caused by the darkest circumstances, like the ongoing pandemic, can result in better access to care, better health outcomes and a more pleasing patient experience, if we approach it in the correct manner. Jeffrey Flaks, president and CEO of Hartford HealthCare is optimistic about the future of health care. In this episode, Jeffrey Flaks and Rebecca Stewart, Vice President of Content Strategy, join Kathy Cummings, AHA's director of communications, to share how Hartford HealthCare is changing health care for the better, connecting with people in meaningful ways- and getting more people vaccinated against COVID-19.