Building spare capacity into a business is a difficult decision as the investment is not immediately needed. But in the retail industry, with major spikes around peak trading times and with squeezed margins, it's becoming increasingly important to carefully manage the slack in your operating model. To help explain how to do this, Jeff Roberts joins Oliver Banks to explore why and how you can build the right amount of slack into your operating model.

Listen to this podcast episode to discover:

• What slack is and examples of where it exists in your business.
• 3 tips to make the most effective and productive use of slack in your operating model.
• How to plan for extreme peak periods that we see in retail, for example, Black Friday or Christmas. 
• Why a good approach to building slack can help you innovate and find novel solutions.

Find the full show notes at www.obandco.uk/180.