Sandra Thompson is the Co-Founder of RISE Emotional Intelligence (EI) and we had an absolute amazing conversation around EI, Empathy, and specific tactics leaders can take to better engage with people around them. A sample of things we covered include:

1. Difference in EI & Empathy for frontline vs. back-office employees and giving employees the ability to act on empathy innate in all of us
2. What leaders can do to connect their team member's role to the experience desired and objectives of the role/company + how this allows your team to see customers at an individual, human level
3. How the EI space is riddled with jargon, and does the word "emotional" in emotional intelligence connote negative sentiment itself
4. Advice on how to take the jargon out of EI and embrace it more fully
5. How to engage one of your team members when you know they're not okay, and what is the boundary you can't cross

Sandra also asks me great questions where I feel like I was on the virtual chez lounge. Such a great conversation, and timely given many are still feeling the impact of 2020.

Check out RISE or find Sandra on LinkedIn here.