Conflict management skills are one of those talents some people are better at than others but being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives.

And who better to talk about this delicate subject than the founder of a call sales center, a business whose daily bread a butter deals with the conflict surrounding unwanted solicitations and complaints!

What You’ll Discover About Conflict Management Skills:

* The conflict management skills most people are missing

* The factors contributing to the lack of conflict management skills development

* The role of control in conflict management 

* The importance of self-awareness in conflict management

* And MUCH more.

Guest: Richard Blank 

Richard’s journey in the call center space is filled with twists and turns.

When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

On a personal note, Richard has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture. 

Related Resources:

If you liked this interview, you might also enjoy our other Communications episodes.

Contact Richard and connect with him on LinkedIn, Facebook, and YouTube.

Also check out his blog and business call center.