SOPs will allow you to give predictable and consistent customer service, retaining them giving you repeat business.” - Malay Damania.

Do you have a process that helps you to deliver consistent, similar and superior service to your clients? If not, you need to create a Standard Operating Procedure for your business.

In this episode, the host, Malay Damania, explains why it is essential for your business to have an SOP and what to remember while drafting one. 

Key Takeaways

• Understand your goals behind creating the SOP. Involve all the leaders and the management team while discussing the goals.
• Define the departments that need to follow the SOP. 
• Give discretion and flexibility to change a few processes to your employees but within the framework.
• Avoid using business jargon and complicated language. Use concise and straightforward language so that all the employees can understand.
• Use flowcharts and bullet points for better understanding.

The host explains how to draft an SOP with steps which will help you to understand the entire process. 

Listen to the entire episode to know all the steps, and keep a notepad handy to write the essential points, as you can refer to them while creating an SOP for your business.

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Malay Damania conducts business mentoring and coaching sessions to help small and medium business owners, startup founders, entrepreneurs, and CEOs to get past their stagnancy in business to move into a growth trajectory.

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Connect with Malay at:

Website - www.malaydamania.com

Linkedin - https://www.linkedin.com/in/malay-damania-23285717

Instagram - https://www.instagram.com/malaydamania/

Email - malay@malaydamania.com

**This show is produced and managed by Done For You Podcasts, full-service podcast launch and management company**