Artwork for podcast The HighLevel Experience
Beyond Expectations: Elevating Customer Experience
Episode 1114th April 2024 • The HighLevel Experience • Vit Muller and Andrew Kamide
00:00:00 00:55:13

Share Episode


11 - Beyond Expectations: Elevating Customer Experience

In this insightful episode of the HighLevel Experience Podcast, Vit and Andrew take a deep dive into the essence and transformative power of exceptional customer experience. With their rich backgrounds in software development and agency leadership, Vit and Andrew unpack the intricacies of how businesses can leverage customer experience to not only retain clients but also to amplify their brand reputation and boost conversions.

Key Takeaways:

  • The Importance of Customer Experience: Learn why customer experience should be at the heart of your business strategy and how it influences your brand perception and sales.
  • Personal Touch and Going Above and Beyond: Discover strategies for exceeding customer expectations without overtly advertising your efforts, creating an environment of surprise and delight that fosters loyalty and word-of-mouth promotion.
  • Creating Memorable Experiences Across Industries: Vit and Andrew share real-world examples from the hospitality industry to online software services, illustrating the universal relevance of outstanding customer service.
  • The Role of Feedback and Referrals: Understand the critical role of feedback in refining your services and the natural progression towards earning referrals through positive customer interactions.
  • Leveraging Technology for Enhanced Customer Support: The hosts discuss how tools like chatbots, AI, and well-structured onboarding processes can create seamless, engaging experiences for customers.
  • The Never-Ending Journey of Customer Experience Improvement: Gain insights into the continuous process of enhancing customer service and staying responsive to client needs and preferences.

Episode Highlights:

  • Vit and Andrew's personal anecdotes and experiences provide a relatable and engaging narrative that brings the concept of customer experience to life.
  • Practical advice for businesses of all sizes on implementing and improving customer experience strategies.
  • An exploration of how technological advancements can assist in personalizing customer interactions and automating aspects of customer support.


Episode 11 of the HighLevel Experience Podcast is a must-listen for business owners, marketers, and anyone interested in leveraging customer experience as a pivotal growth strategy. Vit and Andrew's discussion is not only informative but also packed with actionable tips and heartfelt advice on making every customer feel valued and understood.

Stay tuned for more episodes where we continue to explore the elements that contribute to a high-level business experience.


Key points we talked about in this pilot episode!

  • 00:21 Diving Deep into Customer Experience
  • 02:25 The Importance of Going Above and Beyond
  • 04:05 Creating Memorable Experiences in Various Industries
  • 04:54 Personal Touch: The Key to Customer Loyalty
  • 10:16 Systemizing Customer Success for Scalability
  • 10:44 The Power of Feedback and Referrals
  • 15:03 Enhancing Customer Support with Automation and Personalization
  • 18:30 Building a Comprehensive Onboarding Experience
  • 26:01 The Never-Ending Journey of Enhancing Customer Experience
  • 28:13 Optimizing Customer Support with AI and Automation
  • 28:34 Leveraging AI for Enhanced Customer Experience
  • 29:23 Effective Use of Automation in Customer Support
  • 29:57 Exploring Tools for Customer Feedback and Support
  • 31:43 SEO and Website Optimization Strategies
  • 36:41 Navigating Compliance and Cookie Consent in Web Development
  • 40:51 New Features and Updates in HighLevel
  • 42:32 Staying Updated with HighLevel Developments
  • 45:36 Addressing Bugs and Feature Requests in HighLevel

Love This Podcast?

Please rate and review in your favorite app by clicking here

You can find us on Apple Podcasts, Spotify, and all major platforms. And for more information about the podcast and how to get involved, visit our main website site by clicking here

Thanks for tuning in to our pilot episode. We'll catch you in the next one!

Subscribe to High Level Experience Newsletter!

Subscribe to our newsletter for exclusive updates, strategies, and a front-row seat to the latest GHL feature reviews, all tailored to propel your journey to HighLevel greatness. Join us now and be part of a community that's redefining success in the digital age! 🚀💼🎧✨

Click here to subscribe


More info about this episode:

  • Type: Audio (Explicit )
  • Link:
  • Authors: Vit Muller and Andrew Kamide


Share your story to be featured on our next episode!

Each episode we feature 3 different GHL agencies sharing 1 inspiring story of businesses and impact made for them as a result of using HighLevel. Click here to submit yours!

🎤Got a Beef 🥩with HighLevel? Let’s Hear It!🎤

Share it in 60 seconds and join our podcast party! It's your chance to make software talk entertaining and maybe, just maybe, spark the next big update. Quick, fun, and a bit cheeky—record your piece, send it over, and let's add some flavor to HighLevel feedback.


Want us to promote your product or service? Apply to become an advertiser! Click here to find out more

Check out our High Level Offer

Are you new to GHL, considering signing up, or a seasoned user ready to upgrade? We've got an exclusive offer just for you! Click here to find out more


Convert More Web Traffic with ChatHQ's engagement widget!

Increase your MRR and customer retention with the ONLY all-in-one, white label tool built for sales, marketing, customer success, and customer support! Generate more leads on your websites and funnels, educate and onboard new customers, nurture and support current clients. Not to mention that it can also be fully white labeled and resold as your own SaaS! Click here to find out more

Profit Roadmap System™ for GHL Agencies

This is a unique business model for GHL Agencies looking to offer more scalable deployment of systems to clients, faster results and more profitability thanks to it's 'productised' approach.

It includes 10 distinct systems, each designed as a standalone module (snapshot). These snapshots are installed into your SaaS customer's accounts gradually, over time, one on top of the next one like pieces of a puzzle. This approach contrasts with a single, expansive custom projects, which often proves tougher to market and deliver.

Profit Roadmap™ System and it's 'gradual rollout' method leads to faster fulfilment, onboarding, and delivery of results for your SaaS clients.

Click here to find out more

Premium GHL Snapshots

Experience the full potential of Go High Level with Vit's exclusive Premium Snapshots. These pre-built templates and automations are specifically crafted to streamline your workflow and save you a valuable time. From lead generation to sales funnels, Vit's Premium Snapshots will give your agency a competitive edge by providing ready-to-use solutions that can be customized to fit your unique needs. Click here to find out more

GHL Consulting

We understand that implementing GHL can be overwhelming, but we're here to make it easy for you. If you need specific help, whether strategic, development or to troubleshoot a specific problem you're trying to resolve Vit and his team of consultants can help! Click here to find out more about this bespoke and highly personalised service.

Copyright 2024 Vit Muller and Andrew Kamide

Mentioned in this episode:

37 sec Ad - Vit Muller Premium GHL Snapshots



More from YouTube