In this week's Q&A episode (part 2 of 3) Lauren tackles several tough yet massively important Listener Questions from a recent Instagram Poll. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
Listener Questions:
What do you have your Team do when Clients aren't booked in? What jobs do you get done in the gaps?
Do you use the Timely Points/Rewards system in Salon? (09:00).
Getting Clients to Rebook. (14:30).
Rebranding and Reinvention in the Beauty Industry - plus marketing a rebrand. (20:00).
Should I let go of a Team Member with Poor Retention? (30:00).