Today on the podcast I'm speaking to Laura Gillett. Laura is the founder of Stomperz, a children's shoe brand specialising in wide fitting shoes in fun, affordable styles, which have just launched.
Laura and I talked about what it takes to come up with an idea, and then implement an idea for a product. The focus is on the early stages of starting up a business, and how Laura managed this alongside her full-time job and young family.
Listen in to hear Laura share:
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Welcome to the Bring Your Product Ideas To Life podcast, practical advice,
Speaker:and inspiration to help you create and sell your own physical products.
Speaker:Here's your host Vicki Weinberg.
Vicki Weinberg:Hi, today on the podcast I'm speaking to Laura Gillett.
Vicki Weinberg:Laura is the founder of Stomperz, a children's shoe brand specializing in wide
Vicki Weinberg:fitting shoes in fun, affordable styles.
Vicki Weinberg:At the time of recording this podcast in the summer of 2022, Laura's shoes
Vicki Weinberg:weren't actually available to sell.
Vicki Weinberg:They hadn't launched yet.
Vicki Weinberg:So we have a really great conversation about what it takes
Vicki Weinberg:to come up with an idea and then implement an idea for a product.
Vicki Weinberg:So we're talking entirely about the early stages here of starting up a business
Vicki Weinberg:and I really think that particularly if you are in the early stages, but
Vicki Weinberg:even if you're not, you're going to find this incredibly interesting,
Vicki Weinberg:um, eye opening and inspiring.
Vicki Weinberg:So I would love now to introduce you to Laura.
Vicki Weinberg:So hi, Laura.
Vicki Weinberg:Thank you for being here.
Laura Gillett:Thank you for having me.
Vicki Weinberg:Oh, you're so welcome.
Vicki Weinberg:Can we please start with you giving us an introduction to your
Vicki Weinberg:business and what you sell, please?
Laura Gillett:Sure.
Laura Gillett:So my name's Laura and, um, I'm the founder of Stomperz which is a children's
Laura Gillett:shoe brand that specializes in wide fitting shoes in affordable styles
Laura Gillett:for, uh, toddlers and preschoolers.
Vicki Weinberg:Amazing.
Vicki Weinberg:Thank you.
Vicki Weinberg:And what inspired you to start doing that?
Vicki Weinberg:Because I think to me, starting up a brand selling shoes just seems
Vicki Weinberg:like a huge, huge undertaking.
Vicki Weinberg:So what was the, first of all, what was your sort of
Vicki Weinberg:reason for wanting to do that?
Vicki Weinberg:And then we'll talk through how you did it.
Laura Gillett:Well, my son Olly, was measured as an H
Laura Gillett:width shoe, um, very early on.
Laura Gillett:He was about one.
Laura Gillett:He was just walking and I discovered that it was extremely difficult
Laura Gillett:to find anything in his size.
Laura Gillett:Um, all the sort of lovely canvas trainer type shoes were just in far too narrow.
Laura Gillett:Um, the only style that I could find were leather, they were heavy
Laura Gillett:and they were really expensive.
Laura Gillett:They about 50 pounds.
Laura Gillett:So there was just very little choice.
Laura Gillett:Um, and he was just always really obsessed with anything red.
Laura Gillett:He always loved to colour red, so he would always gravitate towards
Laura Gillett:red shoes, try and pick them up and I'd have to tell him no.
Laura Gillett:And then one day he just, he was just crying and I said, right, okay, fine.
Laura Gillett:I'll just make you some.
Laura Gillett:Mummy will make you some red shoes.
Laura Gillett:And so then I thought, well, I have to now.
Laura Gillett:I have to keep my promise.
Laura Gillett:So that's how it started.
Vicki Weinberg:That's amazing.
Vicki Weinberg:And, um, so problem indicateted, after you told Olly you were going to make
Vicki Weinberg:his red shoes, what did you do next?
Vicki Weinberg:How did you get started?
Laura Gillett:Uh, literally Googled how to make some shoes because I had no
Laura Gillett:experience in this industry whatsoever.
Laura Gillett:Um, so I did a lot of research, um, about sort of all different types of
Laura Gillett:manufacturing processes overseas in the UK, um, who could do what it was
Laura Gillett:very, very easy to find somebody to make shoes in standard widths, but
Laura Gillett:it was a lot harder to find somebody that could actually accommodate the
Laura Gillett:wider width that I wanted to do.
Laura Gillett:Um, so once I had my sort of initial design prepared, I reached out to a
Laura Gillett:couple of more specialists agencies.
Laura Gillett:Um, and got them to sort of go away and have a word with some
Laura Gillett:factories, see what they could do.
Laura Gillett:And I actually came up with one agency who could do exactly what we wanted, um, and
Laura Gillett:to a really high quality that we wanted.
Vicki Weinberg:That's amazing.
Vicki Weinberg:And did you know right from the start that you were looking to start a business,
Vicki Weinberg:and perhaps we talk about a bit about your range a bit later, but we, you
Vicki Weinberg:know, you just have a range of shoes and, you know, you were going to turn
Vicki Weinberg:it into a business or was it, I just want to get this one pair of red shoes
Vicki Weinberg:made, where were you right at the outset?
Laura Gillett:I think we were just, because we had no experience in
Laura Gillett:this industry at all, we were just kind of like, let's just get to the
Laura Gillett:next stage and see how it, yeah.
Laura Gillett:Initially it did start with just the red ones.
Laura Gillett:Um, and then when we got a bit more momentum and said, yes, we can do
Laura Gillett:this, and to this specification, we do these other things.
Laura Gillett:And then we reigned it back in and said, well, let's no, let's keep it
Laura Gillett:a little bit simpler to start with.
Vicki Weinberg:It's hard, isn't it?
Vicki Weinberg:The outset, because you don't know whether something's even possible,
Vicki Weinberg:um, that you let alone, how you do it.
Vicki Weinberg:Sometimes you just don't even know, like you say, I wouldn't know if I, I would
Vicki Weinberg:have to go do a lot of research, you know, you know, can you get, you know, a certain
Vicki Weinberg:type of shoe made, for example, you just, you just don't know what you don't know.
Vicki Weinberg:So I think it was a good approach to sort of take it one step at a time.
Vicki Weinberg:Um, and it also, I think it can be really intimidating as well.
Vicki Weinberg:I, I, if you had thought, right, we're going to create this range of
Vicki Weinberg:children's shoes and start a business that's like quite big and scary.
Vicki Weinberg:Where as if it's just, let's find out if someone can make them and let's
Vicki Weinberg:find out how you design them, I think breaking it down like that makes
Vicki Weinberg:it a bit more manageable as well.
Laura Gillett:Yeah.
Laura Gillett:It definitely felt like that.
Laura Gillett:And I think the whole process has taken a long time.
Laura Gillett:For various world reasons.
Laura Gillett:The pandemic has not helped.
Laura Gillett:We've also had a baby ourselves during this time.
Laura Gillett:So there's been a lot of things that kind of have taken a little bit longer.
Laura Gillett:So we've really had time to kind of sit and consider every stage,
Laura Gillett:which has been nice as well.
Vicki Weinberg:Yeah, I think it's good as well, that there was no rush
Vicki Weinberg:because the product that you are looking at is something that, you know,
Vicki Weinberg:there's always going to be a need for.
Vicki Weinberg:So I guess it wasn't something you had to rush out in three
Vicki Weinberg:months or six months or whatever.
Vicki Weinberg:I think it's nice that you've been able to do it around your family.
Vicki Weinberg:And am I right in thinking that you work alongside this as well?
Laura Gillett:Yes, I have full time job as well.
Laura Gillett:Yeah.
Vicki Weinberg:So yes, you've got a lot on your plate with a
Vicki Weinberg:new baby and a full time job.
Vicki Weinberg:So I think it's good that you've been able to make this fit around.
Vicki Weinberg:So, where did you, um, so you spoke a bit about finding someone
Vicki Weinberg:to make the shoe, but how about actually designing the shoes?
Vicki Weinberg:Do you have a design background or did you have to find someone's
Vicki Weinberg:help with that side of it?
Laura Gillett:I don't have a design background, but I did have from a sort of
Laura Gillett:a parent point of view, there were some design features that I knew I wanted to
Laura Gillett:have just from a practical point of view.
Laura Gillett:So I knew I wanted to have two velcro straps to give a lot of flexibility in
Laura Gillett:the fit so that it's, wide feet aren't necessarily just wide at the base.
Laura Gillett:And we've got high in steps.
Laura Gillett:I wanted to make sure that they were really adjustable.
Laura Gillett:Um, I wanted to reinforce takeout because kids just scrape their feet all the time.
Laura Gillett:So I wanted to make sure that was nice and tough.
Laura Gillett:Um, and the sole I've made, I've made the sole of the shoe, just
Laura Gillett:straight lines to say that it's nice and easy to clean the kids.
Laura Gillett:Kids step in stuff all the time and it's horrible having to try and
Laura Gillett:scrub out of a complicated pattern.
Laura Gillett:So I've made it so you can literally just go with a nail
Laura Gillett:brush and it's more nice and easy.
Laura Gillett:Um, so there were certain design features that I wanted but no, without
Laura Gillett:having a design background, I couldn't actually translate that into something.
Laura Gillett:So I hopped onto Fiver and I got a freelance shoe designer.
Laura Gillett:Luckily he was fantastic.
Laura Gillett:And I just did this really rough sketch of like, can you make this into
Laura Gillett:something a bit more professional?
Laura Gillett:And he did.
Laura Gillett:And he was brilliant.
Laura Gillett:So I definitely had to have some help with that.
Vicki Weinberg:That's really good though.
Vicki Weinberg:It was great that you were able to find someone, um, because yeah, we can't
Vicki Weinberg:always do like all of this ourselves.
Vicki Weinberg:Um, so as well as finding the manufacturer and the designer, because I guess
Vicki Weinberg:those two go hand in hand really?
Vicki Weinberg:Um, what happened then?
Laura Gillett:So after that there was a lot of back and forth with the
Laura Gillett:supply chain on different samples, different materials, um, making
Laura Gillett:sure that we got the sizing correct.
Laura Gillett:And things like that.
Laura Gillett:Um, and once we'd signed off on the sort the, the materials that they were going to
Laura Gillett:use, basically we had to get the tooling made to actually make the outsources,
Laura Gillett:which were wider than the standard ones.
Laura Gillett:So, um, we got those made and then we had to test those to make sure
Laura Gillett:that the siding did actually work.
Laura Gillett:Um, and then once we'd done that, we were able to look at
Laura Gillett:progressing into final manufacture.
Laura Gillett:At which point we were able to then start thinking about, well,
Laura Gillett:what are they going to come in?
Laura Gillett:What's the box?
Laura Gillett:What will they look like, and, and things like that.
Vicki Weinberg:There's so much isn't there?!
Vicki Weinberg:As you were talking, I was thinking, wow, there's I bet that process that
Vicki Weinberg:you've explained really succinctly probably took a really long time.
Vicki Weinberg:Did it, you know, back and forth with looking at the shoes and checking they,
Vicki Weinberg:as you wanted them, the sizing was right.
Vicki Weinberg:Because there's there's lot of pieces involved aren't there?
Laura Gillett:That, that whole process took at 12, 14 months,
Laura Gillett:something like that, a long time, yeah.
Vicki Weinberg:But I think it sounds like, like, I think all the time you spend
Vicki Weinberg:doing that is really worth it because I can tell like, like all these little
Vicki Weinberg:details you've given and how much thought and care you've put into the shoes.
Vicki Weinberg:So I think.
Laura Gillett:Yeah, the whole thing has been very exciting.
Laura Gillett:So we've loved it.
Laura Gillett:Like other people might relax and think i'm there looking at fabric,
Laura Gillett:samples, and I get really excited or like cardboard box samples.
Laura Gillett:I think it's, it's been a really nice.
Laura Gillett:I'd, I call it my expensive hobby.
Vicki Weinberg:Well, yeah, for now maybe, but I think, you know, this,
Vicki Weinberg:it is a business now, isn't it?
Vicki Weinberg:It will.
Laura Gillett:Yes.
Laura Gillett:The, um, the final manufactures are landing tomorrow.
Laura Gillett:So we would be.
Laura Gillett:We will be ready to go.
Vicki Weinberg:Wow.
Vicki Weinberg:So I should, I should point out actually that we are recording this in July.
Vicki Weinberg:So when, when you're listening to this episode, it'll be September or later.
Vicki Weinberg:Um, yeah.
Vicki Weinberg:You will be able to go and order the shoes.
Laura Gillett:Yeah, absolutely.
Vicki Weinberg:Which is amazing.
Vicki Weinberg:And tell us what, um, say, what does your range look like as of now?
Vicki Weinberg:Because I know by September it might be different, but what styles,
Vicki Weinberg:um, shoes are you launching with?
Laura Gillett:So we are launching with a very basic canvas style
Laura Gillett:trainer shoe, just like you can get in any other shoe shop, just wider.
Laura Gillett:Um, we've gone with grey and red initially.
Laura Gillett:Um, I was quite keen to do away with the whole boy section and girl
Laura Gillett:section because I think that kids should just be able to wear what
Laura Gillett:they're happy in and what they like.
Laura Gillett:Um, so we went for two very sort of neutral unisex colours that
Laura Gillett:hopefully all kids will be happy with.
Laura Gillett:Um, and most importantly, they'll, they'll feel comfortable in.
Vicki Weinberg:And how do you offer a range of sizes at the moment?
Laura Gillett:Yeah.
Laura Gillett:So we've started with 6, 7, 8 and 9.
Laura Gillett:Um, that from my research seems to be about average between
Laura Gillett:the ages of one and four.
Laura Gillett:I would like to expand that to include five on the lower end
Laura Gillett:and 10 and 11 on the other end.
Laura Gillett:Um, before that kids seem to, they're not walking as much and they shouldn't
Laura Gillett:really be wearing hard soul shoes until they're sort of established in walking.
Laura Gillett:So I don't think we need to go any lower.
Laura Gillett:And then above that the kids feet do start to sort of narrow out
Laura Gillett:a little bit naturally anyway.
Laura Gillett:So I think that they're, they're the key sizes, but we're going
Laura Gillett:to start with the four initially.
Laura Gillett:We've built this all up ourselves, so we couldn't, we didn't have the capital
Laura Gillett:to start with everything straight away.
Laura Gillett:We're going to have to build it up bit by bit and add some more sizes and hopefully
Laura Gillett:some more colours and patterns later.
Vicki Weinberg:I think that's a really smart way to do it though, because it's
Vicki Weinberg:sort a nice way of sort of testing it out.
Vicki Weinberg:And we'll talk a bit about, more about testing in a minute, because I know you
Vicki Weinberg:have done a lot of testing, but it's a good way of testing it out without sort
Vicki Weinberg:of going, once they're going all out, you know, as you say, you might, you
Vicki Weinberg:might find that there's no demand for the bigger sizes or the smaller sizes.
Vicki Weinberg:Um, and I think it makes sense to go with what, you know, from your research,
Vicki Weinberg:other sizes that people are buying.
Vicki Weinberg:And then, you know, I think customers will tell you down the line if they, if
Vicki Weinberg:they think they need different sizes or if there's a demand for different colours,
Vicki Weinberg:I think as you know, we get going, that's the sort of feedback that you'll get,
Vicki Weinberg:and then that will help you aswell.
Laura Gillett:Yeah, absolutely.
Laura Gillett:I think, um, it's going to be really interesting.
Laura Gillett:One of the things that I've included in the box is a little
Laura Gillett:outline drawing of a shoe.
Laura Gillett:For kids to colour it in and tag on social media because I thought, well, that'd
Laura Gillett:be really interesting if I'm getting 50 kids that are all colouring in green
Laura Gillett:shoes, but maybe that's what they want.
Vicki Weinberg:That's really clever.
Vicki Weinberg:And that's also really nice as well.
Vicki Weinberg:So, so the idea is that they'll colour in this shoe and then the
Vicki Weinberg:parent will upload it and tag you in?
Laura Gillett:Yeah.
Laura Gillett:Yeah.
Laura Gillett:Yeah.
Laura Gillett:It's got size thing on one side so they can record when they were last measured.
Laura Gillett:Because that's something I can never remember with my own
Laura Gillett:children when I last measured their feet and what size they were.
Laura Gillett:So it's got a chart on one side to do that.
Laura Gillett:And then on the other side you can colour your own shoes and I can get a
Laura Gillett:bit more conversations with clients.
Vicki Weinberg:And a bit of publicity as well let's face it.
Vicki Weinberg:If they're going to upload these pictures and tag you, that's
Vicki Weinberg:really nice as well because that's all content you can use aswell.
Laura Gillett:Yeah.
Laura Gillett:Yeah.
Laura Gillett:Yeah.
Laura Gillett:So it'd be really interesting to see what happens.
Vicki Weinberg:Well, if it's really exciting, I feel like this is all
Vicki Weinberg:really well thought out Laura.
Vicki Weinberg:I'm really impressed.
Vicki Weinberg:I feel like you've like thought of every little detail.
Vicki Weinberg:Um.
Laura Gillett:Oh, thank you.
Vicki Weinberg:It's really good.
Vicki Weinberg:So what, when you had, um, so let's go back to the manufacturing and when
Vicki Weinberg:you had the shoes, the samples, um, what kind of testing were you doing?
Vicki Weinberg:So, because I know you mentioned it to me when we spoke previously,
Vicki Weinberg:you did a bit of testing of them.
Vicki Weinberg:Um, so how did you do that and who were you doing that with?
Laura Gillett:I did it with, um, my son has actually been across two of the sizes
Laura Gillett:in the time that we've been doing this.
Laura Gillett:So he's been wearing for almost a year now he's been wearing our shoes and
Laura Gillett:there is no better tester than him.
Laura Gillett:Like he, he's a little bit of a wild child.
Laura Gillett:If they can withstand him, then , they can withstand those kids.
Laura Gillett:Um, I've done runs through the washing machine, uh, to make sure, because
Laura Gillett:that was another big thing for me as a parent, I was like, they need to be
Laura Gillett:able to be washed and dried and ready to go in in 24 hours again for adventure.
Laura Gillett:So we've been doing sort of just lots of everyday use.
Laura Gillett:Obviously sizing was a big, a big thing we wanted to make sure.
Laura Gillett:And actually when I put on his, it was the first time I'd been able to just
Laura Gillett:slide a shoe onto his foot and not have to wedge it in, it was really nice.
Laura Gillett:Um, And then obviously the because what I was having to do before was buy shoes
Laura Gillett:that were a half size or, or sometimes a full size too long for him just so
Laura Gillett:they would fit around his feet, he was just constantly tripping over his own
Laura Gillett:feet because they were like clown shoes.
Laura Gillett:So it's really nice to see him actually just walking confidently
Laura Gillett:without sort of tripping over or having to adjust his walk.
Laura Gillett:Um, and then for the other two sizes I found a couple of children
Laura Gillett:locally who had the same problem.
Laura Gillett:So I just gave them a pair and I, I went and I fitted them and we
Laura Gillett:were happy with how they fitted.
Laura Gillett:And I said, just go away and use them as you would in the other pair of
Laura Gillett:shoes, don't be precious about it.
Laura Gillett:Run, jump, scooter, whatever you want to do and let me know how they get on.
Laura Gillett:And they had some really good feedback and they all said that
Laura Gillett:they washed them and they stood up to the test of of time really well.
Laura Gillett:So we were happy.
Vicki Weinberg:Wow.
Vicki Weinberg:That's really good.
Vicki Weinberg:And Olly has obviously got his red shoes which he must be so overwhelmed about.
Laura Gillett:We took them out of the box and he said mummy, they're red.
Laura Gillett:I cried.
Vicki Weinberg:I think I would've.
Vicki Weinberg:I think it's, I think it's great that you did all of that testing because I think
Vicki Weinberg:that's something that, um, people can be.
Vicki Weinberg:I have seen people be a little bit precious of their samples in terms of
Vicki Weinberg:like, not wanting to maybe use them in the way they're designed, because they don't
Vicki Weinberg:want them to get them dirty or, um, yeah.
Vicki Weinberg:You know what I mean?
Vicki Weinberg:And I, I can, I can sort of see that, especially if you're thinking, well,
Vicki Weinberg:maybe I'll use these, take my photos or whatever, but I do think they perhaps
Vicki Weinberg:you've taken in, just use them as you were to use them and see how they go
Vicki Weinberg:is the best way, because obviously it hasn't happened, but, um, you know, had
Vicki Weinberg:they fallen apart in the washing machine, for example, that would've been the
Vicki Weinberg:sort of thing you need to know before you, you are selling them and customers
Vicki Weinberg:are returning them for that reason.
Laura Gillett:Exactly, exactly.
Laura Gillett:And actually the first, the very first samples that we had.
Laura Gillett:Um, the material on the toe cap actually started peeling a little bit.
Laura Gillett:So we were able to go back to the manufacturing and say, can you upgrade
Laura Gillett:this so that this doesn't happen again?
Laura Gillett:So it was really important that they didn't just sit on a shelf or
Laura Gillett:sit in a box, that they were out and about, otherwise we would never
Laura Gillett:have known that that was going to happen, that we needed to rectify.
Vicki Weinberg:Yeah.
Vicki Weinberg:And it's, as I say, it's much better like to know this now than
Vicki Weinberg:to get this feedback from someone.
Vicki Weinberg:And is disappointed because something isn't working and it sounds like
Vicki Weinberg:your manufacturer's been really open to like having that relationship as
Vicki Weinberg:well and changing things and testing.
Vicki Weinberg:So that's really good.
Laura Gillett:They have, yeah, they are absolutely fantastic.
Laura Gillett:They're actually a company that specializes in, um, Kickstarter brands.
Laura Gillett:So they work with all sorts of different products and companies,
Laura Gillett:um, in taking something from concept right the way through to manufacture.
Laura Gillett:So they're really, really good at, um, making all those little tweaks and
Laura Gillett:making all those little suggestions.
Laura Gillett:And they've been really open to, um, listening to my ideas, but also throwing
Laura Gillett:in a couple of their own, they've got experts that they reach out to.
Laura Gillett:And they're very good at coming back to me and saying, well, you've said this,
Laura Gillett:but actually they've suggested that.
Laura Gillett:Um, and we've, um, and what we've come up with has been a
Laura Gillett:really, really good product.
Laura Gillett:I couldn't have done it without their support really.
Vicki Weinberg:That's amazing.
Vicki Weinberg:And they are, do you mind me asking, are they UK based?
Laura Gillett:No, they're based, based in China.
Vicki Weinberg:Oh, wow.
Vicki Weinberg:I've, I'm really, I'm, I'm actually really impressed at that service, um,
Vicki Weinberg:you know, the service side of it and how much they're willing to work with you.
Vicki Weinberg:Um, and did you just find them via Google search or did that come another way?
Laura Gillett:Now I found them found them on a Google search.
Laura Gillett:Um, they're based in China, but they're very international.
Laura Gillett:They've got employees from all over the world.
Laura Gillett:Um, and then they obviously have a large chain as well.
Laura Gillett:So because one of the things that I found was trying to speak to the factories side
Laura Gillett:was a time difference, a language barrier.
Laura Gillett:There's obviously a culture difference that I didn't necessarily understand.
Laura Gillett:Um, so to find somebody who could kind of really bridge that barrier
Laura Gillett:for me has been absolutely invaluable.
Laura Gillett:Because they've got really, really strong relationships with the factories.
Laura Gillett:They're able to make sure that, um, what they're asking for is, is they
Laura Gillett:understood, whereas I couldn't necessarily do that, so they have been amazing.
Vicki Weinberg:Oh, okay.
Vicki Weinberg:So this company is like a third party between you and the factory.
Laura Gillett:Yeah, that's right.
Laura Gillett:Yeah.
Vicki Weinberg:Oh, okay.
Vicki Weinberg:That, yeah, that makes sense.
Vicki Weinberg:And that's amazing.
Vicki Weinberg:And you're so right.
Vicki Weinberg:It's, it's really hard to have these kind of relationships.
Vicki Weinberg:A long time ago I found a factory that I worked with and I had an
Vicki Weinberg:idea for a new product and it wasn't a brand new product, it was just
Vicki Weinberg:something original to my ideas.
Vicki Weinberg:And, um, I remember I found a manufacturer and it was the Chinese, the factory
Vicki Weinberg:directly that I got in touch with and I found one who was willing to work with
Vicki Weinberg:me and make samples and send me pictures.
Vicki Weinberg:And, um, yeah, when that happens, that like such a good relationship
Vicki Weinberg:that you really need to hold onto it, because as you said, you also
Vicki Weinberg:experience, you know, Really slow responses and perhaps miscommunications.
Vicki Weinberg:People are not kind of understanding your needs or you're not understanding them.
Vicki Weinberg:So I think it's amazing that you've managed to find, um, a
Vicki Weinberg:really good manufacturer and that's yes, definitely one to hold onto.
Laura Gillett:Yeah, they've been amazing.
Laura Gillett:I've always said that I'm not particularly good at one particular thing.
Laura Gillett:What I'm good at is finding people that are good at stuff, and they've
Laura Gillett:been worth their weight in gold.
Vicki Weinberg:That's really good.
Vicki Weinberg:Is, I, that's really interesting that you said that that's good
Vicki Weinberg:to know that that's a skill.
Vicki Weinberg:So is that kind of, part of your strategy of taking the business forward?
Vicki Weinberg:That you'll find people that are experts in different areas to help?
Laura Gillett:Yes, absolutely.
Vicki Weinberg:I think that's a really smart approach because I think
Vicki Weinberg:none of us can be good at everything, but sometimes outsourcing or paying
Vicki Weinberg:someone to help can be a bit scary.
Vicki Weinberg:Um, so I think it's really good that you recognize that now, because I think
Vicki Weinberg:it's too easy to hold onto things for a long time, just because you kind
Vicki Weinberg:of want to keep it all, but sort of recognizing that other people might
Vicki Weinberg:be better at certain things I think is actually a really real strength.
Laura Gillett:And I think in the long run, it definitely saves me
Laura Gillett:money because if you're trying something that's not working, you're
Laura Gillett:spending a lot of your, your own time.
Laura Gillett:And when doing it, I think it's, you're going to get much quicker
Laura Gillett:results if you go to somebody who does know what they're doing.
Laura Gillett:And what I found is that there's a lot of people out there who know about them,
Laura Gillett:but they also want to work with you.
Laura Gillett:And they want to teach you, um, So I've picked up a lot of
Laura Gillett:information just from talking to people like, and things like that.
Laura Gillett:And it's, it's been really lovely.
Laura Gillett:I've met one of my favorite things about the whole process is people that I've and
Laura Gillett:the I've had during it with some really creative and wonderful people out there.
Laura Gillett:They're always willing to give you a hand.
Laura Gillett:You ask for it.
Vicki Weinberg:Yeah, you're right.
Vicki Weinberg:And that, you know, that's always been my experience as well.
Vicki Weinberg:That if you kind, if you're open to like making relationships
Vicki Weinberg:to people, it's like, yeah, the people just come really don't they?
Vicki Weinberg:Yeah.
Vicki Weinberg:And I think it's great to have a network.
Vicki Weinberg:Because I guess you also needed to outsource.
Vicki Weinberg:I'm assuming, you can tell me if I'm wrong on any of this but, sort of the box design
Vicki Weinberg:and the website and things like that.
Laura Gillett:Those I actually did myself.
Vicki Weinberg:Oh, did you?
Laura Gillett:Yeah, the website, Shopify is like a, is
Laura Gillett:just an amateurs dream with me.
Laura Gillett:It's not particularly complicated to do so I spent some fun evenings, but
Laura Gillett:again, this is because I don't have any kind of time scales or deadlines.
Laura Gillett:I was able to just take my time and play around with it.
Laura Gillett:So nice evenings, just that with a glass of wine, playing around
Laura Gillett:the, that, um, and then the box.
Laura Gillett:On a, on a background.
Laura Gillett:So that wasn't too difficult.
Laura Gillett:I was able to just send over the logo um, but some of the other designs, so
Laura Gillett:inside the shoes, I've got footprints, one for the left and one for the
Laura Gillett:right, so that kids can sort of look and work out which feet goes in
Laura Gillett:which shoe based on the, the toes.
Laura Gillett:Um, and then the logo itself, um, that was all done by a really
Laura Gillett:lovely graphic designer that I met through my hairdresser and she did
Laura Gillett:the logo design for my hairdresser.
Laura Gillett:So I, I pinched her and she's done some lovely artwork for me to do that.
Vicki Weinberg:That's really good.
Vicki Weinberg:And it is nice that you've been able to sort of do the bits that you are, that
Vicki Weinberg:you feel comfortable to do, and you want to, and then outsource the others.
Vicki Weinberg:I'm with you on spot and not Spotify Shopify.
Vicki Weinberg:I'm a huge fan of Shopify as well.
Vicki Weinberg:And actually when I first started selling my own products years ago now,
Vicki Weinberg:I built my own Shopify website because that, that did feel like doable.
Vicki Weinberg:Um, And yeah.
Vicki Weinberg:And I think, because you can't as much as like I've always been, well,
Vicki Weinberg:I say always now I'm definitely a fan of outsourcing things that
Vicki Weinberg:I'm not an expert in back then.
Vicki Weinberg:Maybe not so much.
Vicki Weinberg:Um, but I think even then I kind of realized, okay, I can, this
Vicki Weinberg:is something I can actually do.
Vicki Weinberg:Um, and I know money right in the beginning, money can be tight as well.
Vicki Weinberg:I think in the beginning, the only things like outsource were the design
Vicki Weinberg:aspects, so design of my products and design of the logo and things like
Vicki Weinberg:that because I was just like, that's just beyond me, but sort of putting
Vicki Weinberg:together a Shopify website felt doable.
Laura Gillett:Yeah, I think, yeah, absolutely.
Laura Gillett:Right.
Laura Gillett:And, and it's only a couple of products I've got.
Laura Gillett:If we expand, then I will definitely have to go to a specialist to link to
Laura Gillett:social media shops and things like that.
Laura Gillett:That's where I start getting overwhelmed with, with all the technical details.
Laura Gillett:Um, but yeah, outsourcing definitely.
Laura Gillett:And it seems like insurance as well.
Laura Gillett:I was trying to get insurance and I just got completely lost in what I needed.
Laura Gillett:So I found a local broker.
Laura Gillett:I tried to go with other local businesses as, as much as possible.
Laura Gillett:Um, and they were fantastic.
Laura Gillett:They did everything.
Laura Gillett:They came back to me with the information.
Laura Gillett:They listened to all my stupid questions and never judged me for asking them.
Laura Gillett:So they've been really good too.
Vicki Weinberg:I think that's really good cause you are right.
Vicki Weinberg:It can be really intimidating sometimes to ask the stupid questions.
Vicki Weinberg:And, and when you talk about insurance, I remember looking for my own
Vicki Weinberg:insurance online and spending quite a long time, trolling websites and
Vicki Weinberg:reading small print and trying to work out, okay, is this what I want?
Vicki Weinberg:Or is this what I want?
Vicki Weinberg:And, um, it kind of feels productive because you're doing something, but
Vicki Weinberg:actually in the end it can sort of just be easier to pick up the phone
Vicki Weinberg:or walk in and see somebody and just get your questions answered.
Vicki Weinberg:Um, I think it can be a bit of a false economy.
Vicki Weinberg:Can't it?
Vicki Weinberg:That you think you're, you know, you think you're saving time and
Vicki Weinberg:money, but you're possibly doing the opposite because especially when
Vicki Weinberg:you don't have lots of time, how you spend your time is really important.
Laura Gillett:Absolutely.
Laura Gillett:I, I always think as an expert.
Vicki Weinberg:So we are recording this in July.
Vicki Weinberg:And you said your products are arriving tomorrow.
Vicki Weinberg:Is that right tomorrow?
Laura Gillett:Yeah.
Vicki Weinberg:What happens tomorrow?
Vicki Weinberg:What what's planned?
Vicki Weinberg:Do you have any.
Vicki Weinberg:Anything planned for launch or?
Laura Gillett:Well, we've still got to keep past things so i'm hoping that the
Laura Gillett:begining of August is our launch day.
Laura Gillett:I'm not going to celebrate too hard.
Laura Gillett:I'm really trying not to because the checking delays
Laura Gillett:at the moment are incredible.
Laura Gillett:So we're already too behind schedule.
Laura Gillett:So I'm really hoping we're not going to get anymore.
Laura Gillett:Um, but I'm hoping that they're going to be by the end of July, we're going
Laura Gillett:to have lots of family selfies with boxes in our spare room if they fit in.
Laura Gillett:That's a big if, um, And then yeah, we're going to really start ramping up.
Laura Gillett:Um, some of the advertising, some of the PR really starting talking about it
Laura Gillett:because what I've tried to not do, I've tried to create a bit of interest, but
Laura Gillett:also, I don't want people to hear about things too soon and then get bored.
Laura Gillett:If there is a bit of a delay it's kind of trying to time it with sort of raising
Laura Gillett:the brand awareness, but not too soon.
Vicki Weinberg:I know what you mean.
Vicki Weinberg:It's and it's hard as well, because I guess it's also a product where you can't
Vicki Weinberg:necessarily take pre-orders because kids grow and yeah, you don't want someone
Vicki Weinberg:ordering a size of shoes now and then in six weeks when they're ready, they say,
Vicki Weinberg:well, actually now my child's feet have gone up a size or half a size or whatever.
Vicki Weinberg:That is tricky.
Vicki Weinberg:I, yeah, I'm with you.
Vicki Weinberg:I think it's, um, definitely good to be talking about it.
Vicki Weinberg:And obviously you've got your social media set and things like that, but
Vicki Weinberg:I think you're right to do the big push people can actually go and buy.
Laura Gillett:Yes, I think that's fair and they can grow out of it quickly.
Vicki Weinberg:They really, they really do.
Vicki Weinberg:Um, yeah, I mean, it's near the end of the school year now and I can
Vicki Weinberg:see one of my children choose to, again, a bit tight and I just think,
Vicki Weinberg:no, we'll wait until September.
Vicki Weinberg:Hold on because yeah, they will grow in that time.
Vicki Weinberg:And, um, Are you, is your plan to sell on your own website straight away?
Vicki Weinberg:Or do you have anything else that you are considering?
Vicki Weinberg:I say considering, because I know that this is all a process and can
Vicki Weinberg:straight away, but is there anything you think doing beyond your website?
Laura Gillett:Um, starting, definitely going start with website and social media.
Laura Gillett:Um, one of the things that I'm interested in looking at going forward is, um,
Laura Gillett:children's shows like the baby and toddler show, or maybe people, I think
Laura Gillett:with shoes, sometimes people do like to try them on, especially if you've
Laura Gillett:had issues with fitting and it's, it makes you a bit nervous to try
Laura Gillett:something new and something unknown.
Laura Gillett:And so I think having that physical presence in places is
Laura Gillett:going to be really helpful for parents to just to try and see.
Laura Gillett:Um, so trade shows is definitely one.
Laura Gillett:I also read a couple of pop up opportunities local to me that
Laura Gillett:I'd like to explore as well, but I think I'd like to see how the
Laura Gillett:summer goes on the website first.
Laura Gillett:Start building actually to start getting some proper sort
Laura Gillett:of feedback from customers and then see where we go from there.
Vicki Weinberg:Yeah, that definitely makes sense.
Vicki Weinberg:I think doing things slowly is really sensible because, well, one, because
Vicki Weinberg:we said you only have so much time, but also I think doing everything in stages
Vicki Weinberg:and doing it well is definitely I think a better approach than trying to just
Vicki Weinberg:do it all, be everywhere from day one.
Vicki Weinberg:Um, because I think that's exhausting and then also it's really hard to work out
Vicki Weinberg:well, what is it that's working if you're doing it, you know, if you're spreading
Vicki Weinberg:yourself quite thin, it's hard to say, okay, well that's working really well.
Laura Gillett:Yeah, exactly.
Laura Gillett:And we have to be realistic with our time as well.
Laura Gillett:I mean, we, my husband and I, we both work full time.
Laura Gillett:We do have three children and we are doing this as well.
Laura Gillett:So we can't do everything all at once.
Laura Gillett:We would just burn out and that's not healthy for the business
Laura Gillett:or the family or our employees.
Laura Gillett:So, um, we have got to kind of be realistic with, with how we can
Laura Gillett:see things going in the future.
Vicki Weinberg:That's exciting.
Vicki Weinberg:And as I say, when people are listening to this, now the shoes will be available.
Vicki Weinberg:Um, we'll make sure we link to your website and your social media in
Vicki Weinberg:the show notes for the episode.
Vicki Weinberg:Um, because hopefully they'll be on sale for at least a month by then.
Vicki Weinberg:So that's really, um, exciting.
Vicki Weinberg:I've got one final question before we finish, which is one I ask
Vicki Weinberg:everybody, which is, what would your number one piece of advice be for
Vicki Weinberg:any other product creators listening?
Laura Gillett:So I thought really hard about this question actually, and I kept
Laura Gillett:changing my mind, but I think my number one piece of advice would be to spend your
Laura Gillett:time before you spend your money on really doing your research into your market.
Laura Gillett:So really know your customer, um, making sure that there is
Laura Gillett:definitely an opportunity out there.
Laura Gillett:I obviously knew the product well because I was the target market.
Laura Gillett:I was the parent who couldn't find shoes and I moved back to what a parent
Laura Gillett:needed, but I had to still do a lot of research into what was available.
Laura Gillett:How many other parents out there were having that problem before I decided to
Laura Gillett:invest any of my own money to the project.
Laura Gillett:Um, because the last thing that you want do is get very excited that you found
Laura Gillett:this need until you found gap, took loads of money and then realize that actually
Laura Gillett:there isn't anything out there, or there is something out there that you've missed.
Laura Gillett:So I definitely think that spending your time before your money is a really,
Laura Gillett:really important point to take on.
Vicki Weinberg:Oh, I love that.
Vicki Weinberg:Thank you.
Vicki Weinberg:Um, you probably heard, I talk about this all the time, completely in
Vicki Weinberg:agreement and you're right as well.
Vicki Weinberg:That even if you are your own perfect customer, it's really good to do the
Vicki Weinberg:research, just to check that this issue isn't unique to you and that as you say,
Vicki Weinberg:there's, there's enough other people with the same issue because I think in a
Vicki Weinberg:way when you are creating something that needs a need that you have it's it can
Vicki Weinberg:be too easy to go down a single track of, well, this is what would suit me.
Vicki Weinberg:And, um, you see what I mean?
Vicki Weinberg:And, and so of course I disregard the rest of it.
Vicki Weinberg:I think that's something I've seen.
Vicki Weinberg:So I think it's amazing that you still spend so much time doing the research
Vicki Weinberg:and I really think it pays off.
Vicki Weinberg:I know that often people are really keen to just get to the
Vicki Weinberg:fun part, um, because research, let's face it, can feel a bit dark.
Vicki Weinberg:I like it but I don't know about anyone else, but, um, I think that it's well
Vicki Weinberg:worth spending that groundwork because as, as people can hear, when you've just
Vicki Weinberg:spoken to us, your shoes, you thought of like so many little details and you
Vicki Weinberg:possibly wouldn't have done if you hadn't spent all of that time at the front end
Vicki Weinberg:of working out what people actually need.
Vicki Weinberg:So I think you'll have had a better product for it.
Laura Gillett:I think so.
Laura Gillett:Yeah.
Laura Gillett:It's definitely worth taking into consideration what other people
Laura Gillett:have said as well as your own.
Laura Gillett:And then, and then just combining that together to get something that
Laura Gillett:hopefully should suit everybody.
Vicki Weinberg:Well, thank you so much for sharing that.
Vicki Weinberg:And, and for all of your time this morning in Laura, because I know
Vicki Weinberg:you're busy, so I do appreciate you taking the time to talk to me.
Laura Gillett:Oh, thank you so much for having me.
Laura Gillett:It's been been lovely.
Vicki Weinberg:You're welcome.
Vicki Weinberg:Thank you so much for listening right to the end of this episode, do
Vicki Weinberg:remember that you can get the full back catalogues and lots of free resources
Vicki Weinberg:on my website vickiweinberg.com.
Vicki Weinberg:Please do remember to rate and review this episode if you've enjoyed it
Vicki Weinberg:and also share it with a friend who you think might find it useful.