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From Developer to ServiceNow Architect to Solution Architect: Curiosity, Resilience, and Mentorship with Nitya Mudaliar
Episode 179th May 2024 • Beyond the Title: Conversations with ServiceNow's Elite • Farrah Wells
00:00:00 00:29:56

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In this episode, Nitya Mudaliar, a highly accomplished ServiceNow architect and implementation specialist shares her wealth of experience and valuable insights. With over 15 years in the industry, including 12 years in the service management ecosystem, Nitya has designed intricate solutions, optimised processes, and collaborated with brilliant minds across various sectors. Her passion for revolutionising how organisations manage their services, streamline workflows, and enhance user experiences shone through as she discussed her career journey and offered advice for aspiring ServiceNow professionals.

"Don't suffer in silence. Raise your hand, you know, give it a couple of hours, but don't suffer for days." - Nitya Mudaliar

Episode Highlights:

  • The importance of curiosity in driving growth and success, and the value of asking questions to better understand business processes and customer needs
  • Developing resilience by asking for help when faced with challenges and not suffering in silence
  • The significance of mentors in shaping one's career path and the benefits of learning from their experiences
  • Essential skills for standing out in the ServiceNow ecosystem, including understanding the code, debugging, and grasping business processes
  • The importance of ServiceNow certifications, such as CSA and CAD, and continuous learning through the community and online resources

Tune in to hear Nitya's inspiring story, practical advice, and insights that will help you navigate your journey in the ever-evolving world of ServiceNow. Don't miss out on this opportunity to learn from one of the best in the business – listen to the episode now!

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