In this lively episode of The JDE Connection recorded live at INFOCUS 2024, hosts Chandra Wobschall and Paul Houtkooper, along with guest Jim Callan from Oracle Support, delve into the intricate process of managing enhancement requests within JD Edwards. They outline a clear three-step process for logging enhancements. The episode also touches on distinguishing bugs from enhancements, the necessity of thorough knowledge documentation, the importance of gathering votes through the Quest Special Interest Groups (SIGs), and the pivotal role of support teams in understanding customer needs. 

03:34 Three-step process 

04:35 Entering an enhancement with Oracle 

12:13 Entering an enhancement with Quest 

14:40 Participating in SIGs and voting on enhancements 

32:15 Midwesternism 

Resources: 

JDE Edwards Bug Monitoring: https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=389968747554982&id=1446784.2&_adf.ctrl-state=1bsoxmi9ag_52 

Quest Enhancement Tool: http://cloudnnf.questoraclecommunity.org/questenhancementtool/