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The Missing Leadership Skill: Critical Thinking | Céline Williams
Episode 10430th September 2025 • The Courage of a Leader • Amy Riley
00:00:00 00:34:20

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Céline Williams, founder of reVisionary and an award-winning executive coach, reminds us that critical thinking is one of the rarest yet most vital skills a leader can bring to the table. With over 20 years of experience in leadership development and organizational transformation, she shows how being intentional in our decisions means recognizing biases, questioning assumptions, and digging deeper to uncover root causes. We explore how to pause, reflect, and step back from automatic responses so that we can choose stronger, more sustainable solutions. Critical thinking is not about overcomplicating things. It’s about courageously examining perspectives, challenging comfort zones, and modeling a better way of leading. 

 

Highlights 

1. See Beyond the Obvious - We learn how to move past surface symptoms and uncover the real problems that need solving. 

2. Recognize Hidden Biases - Every leader has biases. The skill lies in acknowledging them and not letting them drive decisions. 

3. Question Assumptions - By naming and testing assumptions, we open doors to new insights and stronger strategies. 

4. Practice Reflection Before Action - Individual reflection before group discussion creates space for fresh, unbiased ideas. 

5. Courage in Leadership - It takes courage to step into uncomfortable conversations and model true critical thinking for our teams.  

Resources Mentioned 

The Inspire Your Team to Greatness assessment (the Courage Assessment) 

How can you inspire our team to be more proactive, take ownership and get more done?  

You demonstrate and empower The Courage of a Leader. In my nearly 3 decades of work with leaders, I’ve discovered the 11 things that leaders do – even very well-intentioned leaders do – that kill productivity. 

In less than 10 minutes, find out where you’re empowering and inadvertently kills productivity, and get a custom report that will tell you step by step what you need to have your team get more done. 

https://courageofaleader.com/inspireyourteam/  

 

About the Guest:  

Céline Williams is the founder of reVisionary, a boutique consulting firm that partners with growth-minded leaders and executive teams around the world. With over 20 years of experience in leadership development, culture design, and organizational transformation, she brings a rare blend of strategic insight and human-centered expertise.  

Céline is an award-winning executive coach, international speaker, and trusted advisor known for her mix of empathy, edge, and practical wisdom. She also hosts two acclaimed podcasts, lectures at top business schools, and helps leaders unlock clarity, connection, and momentum in the moments that matter most. 

She can be reached at: 

http://revisionary.ca/  

https://www.facebook.com/revisionary.ca  

 

 

About the Host:  

Amy L. Riley is an internationally renowned speaker, author and consultant. She has over 2 decades of experience developing leaders at all levels. Her clients include Cisco Systems, Deloitte and Barclays. 

As a trusted leadership coach and consultant, Amy has worked with hundreds of leaders one-on-one, and thousands more as part of a group, to fully step into their leadership, create amazing teams and achieve extraordinary results.   

Amy’s most popular keynote speeches are:  

  • The Courage of a Leader: The Power of a Leadership Legacy  
  • The Courage of a Leader: Create a Competitive Advantage with Sustainable, Results-Producing Cross-System Collaboration 
  • The Courage of a Leader: Accelerate Trust with Your Team, Customers and Community 
  • The Courage of a Leader: How to Build a Happy and Successful Hybrid Team 

Her new book is a #1 international best-seller and is entitled, The Courage of a Leader: How to Inspire, Engage and Get Extraordinary Results. 

http://www.courageofaleader.com  

https://www.linkedin.com/in/amyshoopriley  

 

 

Thanks for listening! 

Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. 

Do you have some feedback or questions about this episode? Leave a comment in the section below! 

Subscribe to the podcast 

If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app. 

Leave us an Apple Podcasts review 

Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.  

Mentioned in this episode:

The Inspire Your Team to Greatness assessment (The Courage Assessment)

https://courageofaleader.com/inspireyourteam/

Transcripts

Amy Riley:

What if one of the most powerful leadership skills

Amy Riley:

is also one of the rarest in this episode of the courage of a

Amy Riley:

leader podcast, I'm joined by the brilliant Céline Williams,

Amy Riley:

award winning executive coach, international speaker and

Amy Riley:

trusted advisor, who brings a blend of empathy, edge and

Amy Riley:

practical wisdom together, we dive into the often overlooked

Amy Riley:

but absolutely game changing skill of critical thinking. Get

Amy Riley:

ready for insights that will challenge assumptions, sharpen

Amy Riley:

your decision making and spark new possibilities for you and

Amy Riley:

your team.

Amy Riley:

Welcome to the Courage of a Leader podcast. This is where

Amy Riley:

you hear real life stories of top leaders achieving

Amy Riley:

extraordinary results, and you get practical advice and

Amy Riley:

techniques you can immediately apply for your own success. This

Amy Riley:

is where you will get inspired and take bold, courageous

Amy Riley:

action. I'm so glad you can join us. I'm your host. Amy Reilly,

Amy Riley:

now are you ready to step into the full power of your

Amy Riley:

leadership and achieve the results you care about most?

Amy Riley:

Let's ignite the courage of a leader.

Amy Riley:

Céline, thank you for being on the courage of a leader podcast today.

Amy Riley:

Céline Williams: Thank you for having me. I'm very excited to

Amy Riley:

talk to you.

Amy Riley:

Yes, me too. We always have a good time, and I'm

Amy Riley:

excited about the skill we are going to talk about today. I

Amy Riley:

think it is a skill that is not talked about enough in

Amy Riley:

workplaces about how critical it is, and that is the skill of

Amy Riley:

critical thinking. Celine, will you start off by telling us how

Amy Riley:

do you define or think about critical thinking, and why is it

Amy Riley:

important?

Amy Riley:

Céline Williams: That's a very large question to start with,

Amy Riley:

which I appreciate. I'm so I think the easiest way. And I'm

Amy Riley:

going to caveat that this is not the like book definition of

Amy Riley:

critical thinking. I'm sure going to make this really simple

Amy Riley:

on purpose. Okay, so if you were to look up a textbook on

Amy Riley:

critical thinking, I'm sure it would have a much more precise

Amy Riley:

definition. But what I would say, especially with what I see

Amy Riley:

showing up in organizations and with leaders, that that critical

Amy Riley:

thinking is the ability to see something, to think about things

Amy Riley:

from a variety of perspectives, nice to look at it without the

Amy Riley:

inherent biases or assumptions that we have built in driving

Amy Riley:

the outlook that we are hoping to see. Then to be able to use

Amy Riley:

that information to make better decisions.

Amy Riley:

Actually, I'd love to interject, right? Clear. I like

Amy Riley:

that you're talking about the variety of perspectives, right?

Amy Riley:

Not just the filter that our upbringing, our functional skill

Amy Riley:

building and knowledge building and exposure that we've had to

Amy Riley:

date tells us without bias, right? Like without infused with

Amy Riley:

our hope that the answer is going to be x, but willing to be

Amy Riley:

somewhat detached there and really take an objective look

Amy Riley:

from different angles. Yes, love

Amy Riley:

Céline Williams: it. Yes. I think it is one of the most

Amy Riley:

important skills a leader can have, and it's also one of the

Amy Riley:

rarest skills that any human has these days.

Amy Riley:

Uh huh, uh huh. Why is it important ceiling?

Amy Riley:

Céline Williams: Well, because otherwise, we all tend to fall

Amy Riley:

into the pattern of doing things the way that we're comfortable

Amy Riley:

doing things, yes, and this is the way. It's all white. If it

Amy Riley:

ain't broke, don't fix it.

Amy Riley:

Everything's a nail. I'm going to keep using this

Amy Riley:

approach. This worked here. It can work here again. And I mean,

Amy Riley:

and sometimes we can find solutions from what's worked in

Amy Riley:

the past. Yet, are we pausing and considering this from

Amy Riley:

different angles.

Amy Riley:

Céline Williams: Yes, it's and this is not to say that the way

Amy Riley:

we have done things is sometimes the best way for right now, even

Amy Riley:

if it's not forever, that maybe that is the ideal solution.

Amy Riley:

That's absolutely that can be the truth. There's it's not to

Amy Riley:

say, let's just destroy everything and start fresh over

Amy Riley:

and over again. It is critical thinking is really about being

Amy Riley:

intentional about those choices and about ensuring that we're

Amy Riley:

operating from best information and with the best information

Amy Riley:

available to us in the moment, considering all of the avenues

Amy Riley:

not. Us the things we're comfortable considering and

Amy Riley:

starting from that

Amy Riley:

yes, intentional, conscious, oh yes, and willing

Amy Riley:

to think about the answers we might not be hoping for. Yes, I

Amy Riley:

like it, yeah. Um. Celine, my how. Brain wants to get more

Amy Riley:

into the how, but first, let me tell listeners a little bit more

Amy Riley:

about you. Céline Williams is the founder of reVisionary, a

Amy Riley:

boutique consulting firm that partners with growth minded

Amy Riley:

leaders and executive teams around the world. With over 20

Amy Riley:

years of experience in leadership development, culture,

Amy Riley:

design and organizational transformation, Céline brings a

Amy Riley:

rare blend of strategic insight and human centered expertise.

Amy Riley:

She's an award winning executive coach, international speaker and

Amy Riley:

trusted advisor, known for her mix of empathy, edge and

Amy Riley:

practical wisdom. She also hosts two acclaimed podcasts, lectures

Amy Riley:

at top business schools, and helps leaders unlock clarity

Amy Riley:

connection and momentum in the moments that matter most. We'll

Amy Riley:

have some links in the show notes so that you can get

Amy Riley:

connected with Céline, but thanks again for sharing your

Amy Riley:

expertise and your time with us today.

Amy Riley:

Céline Williams: I love doing this. I loved these

Amy Riley:

conversations, I always enjoy talking to you, and truly there

Amy Riley:

are the more we can talk about, whether it's critical thinking

Amy Riley:

or other like real, practical leadership skills and

Amy Riley:

opportunities, the more we're going to have leaders that are

Amy Riley:

actually thinking and doing and improving in these areas. And

Amy Riley:

that's what it's all about.

Amy Riley:

Yes, couldn't agree more. How do we do it? How do we

Amy Riley:

critical think in these leadership moments?

Amy Riley:

Céline Williams: Yeah, I would love to say, listen, here's the

Amy Riley:

three things that we just do over and over again, and it's

Amy Riley:

solved, right? Unfortunately, that's not the case. But I joke.

Amy Riley:

I you know, I joke. And also, there are real things that we

Amy Riley:

can do to improve our critical thinking, for ourselves, for

Amy Riley:

those around us to really even be here's the thing, if we are

Amy Riley:

being really mindful and intentional about critical

Amy Riley:

thinking and about how we make decisions, we can take some

Amy Riley:

steps to improve it, just from that starting point. And what I

Amy Riley:

mean by that is, if we first and foremost, we all have to be

Amy Riley:

willing to say we all have biases. We all have biases. They

Amy Riley:

come with, where we were born, who we are in the world, who our

Amy Riley:

parents were, how we were raised, how we were educated,

Amy Riley:

where we've been in the world,

Amy Riley:

what like you name and exposed to? Yeah, exactly.

Amy Riley:

We all

Amy Riley:

Céline Williams: have biases that are inside of us as a

Amy Riley:

result of all these things. And biases are great because our

Amy Riley:

it's our brain trying to keep us safe. So let's not say all

Amy Riley:

biases are we have them because our brain is like, Hey, I care

Amy Riley:

about you. I want to keep you safe. I'm connecting dots. I'm

Amy Riley:

doing the right dots because I'm still fallible, but I am

Amy Riley:

connecting dots to try and keep you safe. So I'm creating these

Amy Riley:

biases based on things that may or may not be true in the hopes

Amy Riley:

to keep you as safe as possible, as a human being on this

Amy Riley:

planet. Yes, the brain saying, hey, you've never

Amy Riley:

done that before. You've never considered that before. What are

Amy Riley:

you doing? Come back to this thing you know over here,

Amy Riley:

exactly.

Amy Riley:

Céline Williams: So they're great. We are supposed to have

Amy Riley:

biases. They're not inherently bad, nice and yeah, inside of

Amy Riley:

that, we also have to say they're also not all good.

Amy Riley:

They're also not all there to actually serve us, because they

Amy Riley:

are not the truth. They are patterns and assumptions that

Amy Riley:

our brain is making. So one of the key things is being willing

Amy Riley:

to say, Yes, I have biases, and recognize our own biases, good,

Amy Riley:

bad or ugly, yeah, and then also being able to identify what they

Amy Riley:

are, especially the ones that may not be true or are driving

Amy Riley:

certain behaviors or patterns in the work that we're doing, the

Amy Riley:

decisions we're making, The teams were leading whatever

Amy Riley:

those case, whatever that case may be,

Amy Riley:

yes. So Céline, I'm hearing, first of all, having on

Amy Riley:

our radar, having an intention to be aware about how we are

Amy Riley:

thinking, how we are critically thinking, being willing to say

Amy Riley:

to ourselves, yeah, I'm a human being with the brain. So I have

Amy Riley:

biases, yes, and I love how you name that. It's the brain doing

Amy Riley:

its survival mechanism, thing that it has been doing for us

Amy Riley:

humans for centuries, right? So we can detach from it a little

Amy Riley:

bit like my brain is telling me this my brain. That's finding

Amy Riley:

this unfamiliar, right? So I'm having some judgments or some

Amy Riley:

ideas about it. So how do we identify those biases? How do we

Amy Riley:

check those and make sure we're a bit more conscious of how they

Amy Riley:

are impacting our thinking in the moment?

Amy Riley:

Céline Williams: So I would offer that doing it in the

Amy Riley:

moment on our own is really hard. Okay, yeah, let's not do

Amy Riley:

that. Okay, we can all get to the point where it's a practice

Amy Riley:

and we can do that, and we're really good at it, but if that's

Amy Riley:

our starting point in the moment, high stakes. I'm trying

Amy Riley:

to do this on my own. That's really tough. Yeah, when it's a

Amy Riley:

situation like that, having someone around you who you

Amy Riley:

trust, who understands and is familiar with some of the most

Amy Riley:

common biases, to be able to call them out or point them out,

Amy Riley:

even if they don't know the language I don't, I'm not as

Amy Riley:

fussed about naming this. Is it this type of bias? And there are

Amy Riley:

lists for that online, and they're wonderful. They're less

Amy Riley:

concerned about it's a, x, y, z, no bias, or, yeah, right, I'm

Amy Riley:

less concerned about the name of it, versus, like, pointing out

Amy Riley:

that there is a bias. And let's talk about that. If you have a

Amy Riley:

trusted person, great, if not, when you're not in as high

Amy Riley:

stakes environment. If you think through some of the decisions

Amy Riley:

that you've made, some of the situations that you faced and

Amy Riley:

how you've thought about them or worked through them, we can

Amy Riley:

often then start to break apart patterns and biases inside of

Amy Riley:

those and so doing it when it's not in a high stakes so for

Amy Riley:

example, it can be something like a really easy one. I'm

Amy Riley:

going to use a hiring example. So, you know, we're doing

Amy Riley:

interviews to hire someone, and we tend to, like, when there's

Amy Riley:

someone who went to the same university or college that we

Amy Riley:

did, we're like, oh my gosh, this didn't you go here? And

Amy Riley:

then that interview, we're like, Man, I really liked Amy. She was

Amy Riley:

awesome.

Amy Riley:

Yeah, we're talking about Saturdays at the football

Amy Riley:

games.

Amy Riley:

Céline Williams: Yeah, right. It's a silly example, but that's

Amy Riley:

a there's a bias there. Like, we're like, Oh, someone has a

Amy Riley:

similar background to me. I am feeling a certain way. If we

Amy Riley:

then have 10 of the 15 shortlisted people who went to

Amy Riley:

the same college that we went to, we can start to say, Okay,

Amy Riley:

so where are these again? Don't care if you name the bias, but

Amy Riley:

where am I seeing these patterns in how I've approached things

Amy Riley:

and thought about things, to start to identify the biases,

Amy Riley:

which then helps me in those moments of when I'm under

Amy Riley:

pressure, think about what's driving this, where is this

Amy Riley:

coming from? Am I thinking of other possibilities? Am I

Amy Riley:

looking at other potential perspectives? Am I shutting down

Amy Riley:

or opening up too soon, or whatever the case may be?

Amy Riley:

Yes, yes. Okay, I love this Céline I mean, I'm

Amy Riley:

hearing the invitation that we could look back at the

Amy Riley:

decisions, or the reactions that we had over the past week, over

Amy Riley:

the past month, we could look at it in retro. And what was that

Amy Riley:

play, right? What were the variables I was most leaning on?

Amy Riley:

What was the rationale I was most leaning on. Yes, I also

Amy Riley:

love this question. If we witness a behavior from

Amy Riley:

somebody, let's just say we walk into a physical room and someone

Amy Riley:

is staring off out the window silently, or let's say they're

Amy Riley:

doing that during a meeting, right? If it was our highest

Amy Riley:

performer, we might think, Oh, right. They're thinking about

Amy Riley:

how this can work, right? They're strategizing about how

Amy Riley:

this is going to go. If they're our lowest performer, we might

Amy Riley:

think, Oh, they're distracted. They're looking out of the

Amy Riley:

window right now, right? If we ask ourselves, what would I

Amy Riley:

think if it was this person that I have really high regard for?

Amy Riley:

What if it was this person, right? And what is changing my

Amy Riley:

reaction and my behavior in that moment, right? Or even if you're

Amy Riley:

making decision about a product line, what would we what would I

Amy Riley:

think if it was the a product line versus the E product line

Amy Riley:

like? And why am I thinking about that differently to kind

Amy Riley:

of tease out, what are my positive assumptions? What are

Amy Riley:

my negative assumptions? What are my seemingly neutral

Amy Riley:

assumptions? Yes, cuz all of those are going to have filters

Amy Riley:

and bias that have some impact,

Amy Riley:

Céline Williams: uh, 100% and I would say there is a tool that

Amy Riley:

you can use in critical thinking. We're in the moment of

Amy Riley:

making a decision. And I going to put a pin in something to

Amy Riley:

come back to, because the decision itself, like defining

Amy Riley:

that let I want to come back to that. Oh, okay, yep, once we

Amy Riley:

have this is what we're facing. This is the decision. This. Is

Amy Riley:

the moment. If we take the time to pause and actually write out

Amy Riley:

and especially if there's other people involved, collect it out

Amy Riley:

first. Do not say it out loud. Okay, so start by write my own.

Amy Riley:

Write write your own. Write your own. I write my own. We're going

Amy Riley:

to write out all the assumptions we have, nice, good, bad or

Amy Riley:

ugly. What are the assumptions that are here, some of them are

Amy Riley:

not going to matter, and that's okay. But if we do this all

Amy Riley:

individually and then we share it after, we'll get a real sense

Amy Riley:

of what those assumptions are with again, there will be bias

Amy Riley:

inherent in them. If we are familiar with our own biases, we

Amy Riley:

can start to see that and then pull apart those assumptions,

Amy Riley:

like, oh, this assumption I'm making is based on this bias I

Amy Riley:

have that's not a real thing. I'm okay to pull let's move that

Amy Riley:

off, because it's not now that I've seen it, I don't have to

Amy Riley:

spend the time on it. But there's a whole practice of

Amy Riley:

writing out, or there. Can be there? Should I wish there was

Amy Riley:

more often, a whole practice of writing out assumptions that we

Amy Riley:

have about a project, a decision, a problem that we're

Amy Riley:

faced, whatever the case may be, if we can do that for ourselves,

Amy Riley:

we will make better decisions. We will end up with stronger,

Amy Riley:

more sustainable, more whatever you want to call it, strategies,

Amy Riley:

yeah, we just we solve problems more effectively if we

Amy Riley:

understand the assumptions first, yes,

Amy Riley:

yes. And I'm thinking Céline. If this feels like a

Amy Riley:

jump for a team, ooh, this feels too vulnerable. I'm not sure if

Amy Riley:

I want to put that out there. Find an anonymous way to do it.

Amy Riley:

Have a shared document where people can add those assumptions

Amy Riley:

in there in random order, I don't know, right, but just so

Amy Riley:

that you get them all out on the table and begin to build that

Amy Riley:

muscle of defining, recognizing and deciding which assumption

Amy Riley:

assumptions to leave behind 100%

Amy Riley:

Céline Williams: because there some of the assumptions we have

Amy Riley:

are going to be based on biases. If we know that, and we can

Amy Riley:

identify that, we can often push we can push that to the side in

Amy Riley:

the sense that it's main, it's probably not as relevant, or I

Amy Riley:

don't want that running the show. Yeah, it's based on past

Amy Riley:

experience and less of a bias, but, like I had this experience,

Amy Riley:

so I have this assumption. Now we can then ask the question, Is

Amy Riley:

that relevant? Does that matter in this situation, right? Is

Amy Riley:

that, if it's if it is something that we like, is this something

Amy Riley:

that could be true? Is it something that may not be what

Amy Riley:

ha who is involved, what has to happen? What are the realities

Amy Riley:

of this? We can then start to ask better questions of the

Amy Riley:

situation based on how we're categorizing some of the

Amy Riley:

assumptions that we make or that we are making, because, by the

Amy Riley:

way, we're all always making assumptions, as well as having

Amy Riley:

biases, we are human beings, and our brains love to do this, so

Amy Riley:

let's acknowledge it and do something about it and bring it

Amy Riley:

to light, yeah, so that we can address it, as opposed to

Amy Riley:

shuffling it under the rug, for lack of better term. And then it

Amy Riley:

becomes what I always call ghost assumptions, which they are the

Amy Riley:

assumptions that are driving us, yeah, but we're not actually

Amy Riley:

recognizing or acknowledging, and then it's like, what that

Amy Riley:

what? How did that happen? A couple of

Amy Riley:

examples are popping into my mind, Céline, like one,

Amy Riley:

if there's just this assumption, like, marketing always slows us

Amy Riley:

down. Yeah, right. And it could seem like a pretty okay. It

Amy Riley:

seems like a not great, like, mildly negative, right, or

Amy Riley:

somewhat, like, neutral, like, I might feel like I have some

Amy Riley:

evidence, yeah, to how that can be true. But if we don't call

Amy Riley:

that out and say, You know what, like that perspective is not

Amy Riley:

serving us, let's start to influence that relationship,

Amy Riley:

right? Let's look for evidence of how that's not true. Yes. And

Amy Riley:

I think sometimes there can be seemingly neutral assumptions,

Amy Riley:

like it takes six months to launch a product like this, does

Amy Riley:

it? Does it have to in the future?

Amy Riley:

Céline Williams: Yes, yeah, Yep, absolutely. And interesting if,

Amy Riley:

if we write that, if we state that, it takes six months to

Amy Riley:

launch a product like this, if we state that, then, to your

Amy Riley:

point, we can ask the question, does it have to is that always

Amy Riley:

what has to happen for that not to be the case? What needs to

Amy Riley:

change so that it doesn't take six months? Yeah, maybe six

Amy Riley:

months isn't enough time, and that's why our products aren't

Amy Riley:

working as well as we hope. Yeah. So what needs to change

Amy Riley:

for them to launch more effectively? Maybe it needs

Amy Riley:

eight months, and we're missing a step right like so if we state

Amy Riley:

the assumption, we can ask a better question.

Amy Riley:

I get excited about these. Conversations that can

Amy Riley:

happen. Yes, once one is out on the table. 100% Okay, now let's

Amy Riley:

examine the sucker right now we can now, we can have some fun,

Amy Riley:

absolutely get creative, but we've got to have that courage

Amy Riley:

to put that out there.

Amy Riley:

Céline Williams: And let's acknowledge that Sammy, it takes

Amy Riley:

a lot of courage to put it out there. It takes a lot of

Amy Riley:

courage. I mean, I would say when it comes to critical

Amy Riley:

thinking, most of the exercises, steps, strategies in critical

Amy Riley:

thinking, take courage, because they are not the norm. They are

Amy Riley:

not what's expected. Leaders are expected to think critically

Amy Riley:

without doing any of this, and which is why they often don't

Amy Riley:

know. Offense to leaders. It's not a single person. It is a

Amy Riley:

it's a systemic issue. Yeah, because they're not given the

Amy Riley:

space or taught how to it's just like you, we assume you're

Amy Riley:

thinking critically. So just think critically. And it takes

Amy Riley:

courage to to institute these changes and be willing to have

Amy Riley:

these conversations, because they're going to be

Amy Riley:

uncomfortable. Yes, and healthy tension is exceptionally

Amy Riley:

valuable when it comes to critical thinking.

Amy Riley:

Yeah, I mean, I'm just thinking like leaders, if

Amy Riley:

you can begin to build this muscle, have yourself model it

Amy Riley:

for your team, and bring your team courageously into these

Amy Riley:

conversations. What a game changer. Absolutely. Okay. Now,

Amy Riley:

Celine, you had us put a pin in something, yeah, and that was

Amy Riley:

defining the decision, yes.

Amy Riley:

Céline Williams: So the reason I said, let's put a pin in this is

Amy Riley:

because the one of the challenges, let's call it, that

Amy Riley:

I see across the board, whether it's large organizations, small

Amy Riley:

organizations, teams, groups, departments, whatever the case

Amy Riley:

may be, is misconstruing a symptom for a problem? Okay,

Amy Riley:

yes, and what I mean by that is there is an issue and that is a

Amy Riley:

symptom of something, and there's not enough digging into

Amy Riley:

what's really going on or what's really behind it to identify the

Amy Riley:

correct problem and the root cause, yeah, the root cause, and

Amy Riley:

then we are making decisions that are not based on the best

Amy Riley:

information, because we're not doing the critical thinking to

Amy Riley:

get to the root cause, or at least as close to the root

Amy Riley:

cause. Sometimes we don't know enough to get truly to what

Amy Riley:

right, like that does happen, but we can dig deep enough to

Amy Riley:

get close enough to it, but

Amy Riley:

and then, and then stay in the inquiry correct over

Amy Riley:

time. Do you have an example you can share with us? Céline, of of

Amy Riley:

a symptom? Be of confusing a symptom for cause?

Amy Riley:

Céline Williams: Yes. So there are, I'm, I'm gonna try to

Amy Riley:

anonymize this as much as possible. Okay, the An example

Amy Riley:

would be a company has is struggling with sales. There's

Amy Riley:

what's worked in the past isn't working as well as it has the

Amy Riley:

you know, sales leaders are looking at, how do we solve

Amy Riley:

this? Yeah, and not enough. Sales people aren't selling

Amy Riley:

enough. And so it's like, okay, well, if we hire people to do a

Amy Riley:

certain amount of follow up, this is, I'm, there's a specific

Amy Riley:

title there that I'm blanking on to even get, but like to do the

Amy Riley:

connecting and follow up. If they're following up,

Amy Riley:

operationalizing, doing this piece behind then we'll have

Amy Riley:

more closing of the sales. I'll have better information.

Amy Riley:

Whatever the case may be, it's a it's

Amy Riley:

so we're assuming that we need to fix this

Amy Riley:

problem. The problem needs to be more follow up. We need more

Amy Riley:

people doing that.

Amy Riley:

Céline Williams: And this is, I mean, I'm anonymizing it as much

Amy Riley:

as possible. This is a an example I have seen in two

Amy Riley:

different large organizations, very similar to this, where it's

Amy Riley:

like, okay, well, we just need these people to do this thing

Amy Riley:

that will then fix the problem, and we'll close more sales. We

Amy Riley:

need more activity. Yeah, right. And new people doing this will

Amy Riley:

solve that, as opposed to the real problem, like, when we've

Amy Riley:

done some of the work to step further back from that, yeah,

Amy Riley:

the problem is not that the activity isn't there, or that

Amy Riley:

there's not enough people going out and talking to potential

Amy Riley:

clients. It's that there are there's a disconnect with the

Amy Riley:

product, or that the product isn't solving the problem that

Amy Riley:

they really have, or that, or that there is, there are better

Amy Riley:

offers out there that are more compelling. So the problem was

Amy Riley:

not the activity. The problem was you had to ask another five

Amy Riley:

questions to get behind it.

Amy Riley:

Yeah. Which could be scary to advance, very scary.

Amy Riley:

Our solution might not be the best in the market, or our

Amy Riley:

competitor is, is demonstrating something better than we are

Amy Riley:

right now. Like, ah, that's a scarier conclusion,

Amy Riley:

Céline Williams: way scarier than we just need more we need

Amy Riley:

more activity so we have more sales. That is, that's a

Amy Riley:

symptom, like, I understand that is a symptom, and we feel we can

Amy Riley:

solve that. We can hire more people, we can do more activity,

Amy Riley:

yep, but we're not solving the problem, and we're not doing

Amy Riley:

something that actually addresses or we are not even

Amy Riley:

making decisions to help address the problem in the future, when

Amy Riley:

we're only looking at this piece of it. And that is the other

Amy Riley:

scary thing is, so if the problem is, our product is not

Amy Riley:

as competitive on the market as it once was, if we admit that,

Amy Riley:

then it changes the decisions we're making fundamentally about

Amy Riley:

the future? Yeah. And the only way to create something that is

Amy Riley:

sustainable or has potential in the future is to identify that

Amy Riley:

problem, to be able to do something about it. Yes, but if

Amy Riley:

we do that, then we're admitting we have, like, it's, it is a

Amy Riley:

cycle. I understand how scary that is, and how big that can

Amy Riley:

feel, how overwhelming it can feel, yeah, but it is the only

Amy Riley:

way to potentially change the future. Yeah, as opposed to

Amy Riley:

just, let's do some busy stuff that doesn't actually have an

Amy Riley:

impact.

Amy Riley:

Yes, and and we have been programmed. We've been

Amy Riley:

socialized to get busy and do something to solve the situation

Amy Riley:

at hand, to capitalize on an opportunity. Whatever it might

Amy Riley:

be, leaders are immediately going to Okay. What are we going

Amy Riley:

to do next, instead of slowing down, stepping back doesn't have

Amy Riley:

to be for months. But what? What is the what is the problem, what

Amy Riley:

is the decision, what is the opportunity? How are we defining

Amy Riley:

that? Are we sure we fully understand that? And yes, there

Amy Riley:

might be some immediate actions to take, but we can stay engaged

Amy Riley:

in that definition and that inquiry over time.

Amy Riley:

Céline Williams: So I love what you just said, and I want to

Amy Riley:

emphasize it because it is not either or are likely activities

Amy Riley:

that can be done right now. Yeah, to move stuff forward, to

Amy Riley:

be productive, to whatever, and we are thinking about the bigger

Amy Riley:

problem and hopefully making some progress and choices there.

Amy Riley:

The difference is that the activities that we are going to

Amy Riley:

choose to do right now to hopefully drive some changes are

Amy Riley:

probably going to be different than if when we understand what

Amy Riley:

the real problem is. So it's not to say we're not doing anything

Amy Riley:

now. It's that make better choices about even the immediate

Amy Riley:

activities when we understand what the core problem is,

Amy Riley:

yes, and see what kind of impact those immediate activities have

Amy Riley:

or don't have, exactly, absolutely. Okay, Celine, you've

Amy Riley:

given us a lot of good stuff here. Let me end with this

Amy Riley:

question. So if I'm a leader listening and I'm thinking, oh,

Amy Riley:

right, like we are just always running and assembling the plane

Amy Riley:

as we're flying, and I haven't talked to my team about bias or

Amy Riley:

assumptions or clarifying decisions in a disciplined way.

Amy Riley:

Where do they get started? I'm

Amy Riley:

going to give the answer that nobody likes first, and then I

Amy Riley:

can give a better, a more acceptable answer, but the

Amy Riley:

answer is that it really does depend on each leader's

Amy Riley:

situation and their team situation. So sure there is a

Amy Riley:

real depends, right, right? And so I'm going to say it depends,

Amy Riley:

because there is no one size fits all for any of this.

Amy Riley:

Whatever you got most excited about as you were

Amy Riley:

listening to this conversation, right? It's probably fitting for

Amy Riley:

your situation. But okay,

Amy Riley:

Céline Williams: right? So I saying that I truly if leaders

Amy Riley:

start with having people pause and write their thoughts down,

Amy Riley:

so if we can just get rid of brainstorming in the way that we

Amy Riley:

do, where it's just like everyone popcorns up ideas, and

Amy Riley:

we all build on ideas that would be the best and easiest way to

Amy Riley:

start some critical thinking, because we know when that

Amy Riley:

happens. People build on what other people have said. They

Amy Riley:

don't come up with their own ideas in the same way they're

Amy Riley:

often stifled from sharing their ideas if it's different than if

Amy Riley:

my boss says something that's totally opposite to what I was

Amy Riley:

going to say. I am far less likely to share my idea, even if

Amy Riley:

it's a better idea, because I have more like current

Amy Riley:

information, hands, far less likely to so, yeah. The easiest

Amy Riley:

thing I would say across the board, broad generalization,

Amy Riley:

yeah. But the. No, I like this. Stop that. Let's when, if we

Amy Riley:

want to brainstorm, if we want to come up with ideas as a

Amy Riley:

group, we're not individual reflection, first individual

Amy Riley:

reflection, first grand individual reflection, that

Amy Riley:

involves writing down our ideas so that and then everyone is

Amy Riley:

encouraged. And how you encourage it. This is where the

Amy Riley:

how becomes nuanced, but then we're encouraging people to

Amy Riley:

share the things they've written down in different ways and not

Amy Riley:

about Amy says it's x, y, z, and I go, yes, it's what I agree.

Amy Riley:

We're not doing that. We're not agreeing with Amy, no offense.

Amy Riley:

Amy, we love you, but Amy shares it that gets written down, and

Amy Riley:

then I share the thing that's on my list, and if it is the same

Amy Riley:

as yours, but it's written slightly differently, I'll share

Amy Riley:

it the way it's shared, the way I've written it down, yeah, but

Amy Riley:

some version of that is probably the easiest thing to implement,

Amy Riley:

to start to change or start to recognize different

Amy Riley:

perspectives, start to open up the conversation so there is

Amy Riley:

less bias and there are fewer assumptions that are not

Amy Riley:

spoken about. Yeah, I love it. I think that is a great

Amy Riley:

practical piece of guidance for leaders to start that individual

Amy Riley:

reflection written down. Everybody shares it, and then

Amy Riley:

stop the stuff of where, oh, it's Amy's ideas and it's

Amy Riley:

Sandy's idea and it's name the idea by the idea. Yes, right.

Amy Riley:

We're not creating camps here. Yes, yeah, exactly. Celine,

Amy Riley:

thank you so much for talking about this critical skill of

Amy Riley:

critical thinking with me on the podcast today. Really appreciate

Amy Riley:

your time and your thoughts on this.

Amy Riley:

Céline Williams: It is my pleasure. Thank you for having

Amy Riley:

me. I love talking about it, so it's greatly appreciated.

Amy Riley:

Thank you.

Amy Riley:

Thank you for listening to the Courage of a Leader podcast. If

Amy Riley:

you'd like to further explore this episode's topic, please

Amy Riley:

reach out to me through the Courage of a Leader website at

Amy Riley:

www.courageofaleader.com I'd love to hear from you. Please

Amy Riley:

take the time to leave a review on iTunes that helps us expand

Amy Riley:

our reach and get more people fully stepping into their

Amy Riley:

leadership potential. Until next time, be bold and be brave,

Amy Riley:

because you've got the courage of a leader.

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