Hey, Mama! In today's episode, I sit down with Shay Howard to talk all about client experience and process. Shay is an expert when it comes to client experience and process, and she helps her clients create one that turns potential clients into paying clients. In this episode, Shay shares the difference between the client experience and process, why your business needs both, practical tips for creating a client experience and process for your online business, and so much more. Grab your notebook and pen because Shay shares so many great tips that every business owner should be implementing.

For show notes and resources mentioned in today's episode, head to mamaturnedmompreneur.com/episode28.