In the first of this two-part episode, I interviewed Jeff Kober, a writer, columnist, public speaker, and former Disney Cast Member. Jeff shares his earliest Disney memory and many fascinating stories about his time as a Cast Member working with the Disney Institute and how his time there helped elevate guest practices still used today.

This episode is a must-listen for anyone wanting to learn some great Disney history and how businesses can take a "Disney approach" to customer service.

Thanks so much for listening and for your support!

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Disney At Play

Disney At Work