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The Subtle Art of Influence - Taylor Howard, Operations Mgr., H & M
Episode 1222nd July 2020 • Sell By Being Human • Alex Smith
00:00:00 00:36:10

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Brief summary of show:

Think back on great managers you've worked for. They were probably people that would influence you to follow them wherever they went or you kept in touch with them as you've moved jobs. That's Taylor Howard. She's a Retail Operations Manager for H and M and she will teach you subtle ways to build influence. We talk about how she intently tries to learn about people on her team and strategies on growing influence without specifically trying for it. Influence will sell people on you over the longterm and Taylor is a great example of how! She sure influenced me to ask her to come on!

Key Takeaways by Time!

  • Story of her moving from Wisconsin to LA to become an actress (3:08)
  • The people you influence the most might never tell you. Really moving story from her career (7:30)
  • What excites her about leadership (14:37)
  • How she sells teammates ideas to exec leadership (21:11)
  • Story of how she inspired her team by challenging their future goals (25:17)
  • Something that could only happen to Taylor (33:12)

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