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14. The CEO Metrics Therapists Should Be Tracking
Episode 148th July 2025 • Marketing Therapy • Anna Walker
00:00:00 00:37:57

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If marketing your practice feels like throwing spaghetti at the wall—and you’re not sure what’s actually working—you’re not alone. In this episode, I walk you through how to stop relying on vague feelings (like “it’s been quiet lately”) and start making confident, evidence-based decisions about your private practice.

We’re talking about measuring success in a way that feels both grounded and empowering—no mega spreadsheets required. You’ll learn how to track what really matters, celebrate small but meaningful wins, and set process-driven goals that create actual momentum—not just pressure to perform. Whether your caseload is full or you’re building from the ground up, this episode will help you step into your role as the CEO of your practice.

Here’s what you’ll learn in this episode:

1️⃣ Why therapists often track the wrong things—or nothing at all—and how that creates burnout, self-doubt, and marketing confusion

2️⃣ The essential metrics that actually tell you whether your marketing is working (hint: it’s not just about getting more clients!)

3️⃣ How to set process-based goals that build real momentum—without tying your worth to outcomes you can’t control


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Enjoying the podcast? Subscribe so you never miss an episode—and feel free to share it with a fellow therapist who’s building their private practice. Explore more marketing support for therapists: The Walker Strategy Co website: walkerstrategyco.com


About Marketing Therapy

Marketing Therapy is the podcast where therapists learn how to market their private practices without burnout, self-doubt, or sleazy tactics. Hosted by Anna Walker—marketing coach, strategist, and founder of Walker Strategy Co—each episode brings you clear, grounded advice to help you attract the right-fit, full-fee clients and grow a practice you feel proud of.

Transcripts

Anna Walker:

Hey.

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Hey, welcome back to

Marketing Therapy, episode 14.

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Today's episode is one that honestly,

I think we all need from time to time,

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especially if you're in one of those

seasons where you feel like things

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are slow, or maybe you're not making

as much progress as you should be.

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Maybe you're busy shoulding

yourself, as I'm sure you find

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your clients doing sometimes too.

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One thing I've seen again and again in my

work with thousands of therapists now is

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when we're not clear on what to measure,

we default to really vague feelings.

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And this isn't actually something

I've only seen in the therapists

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it's something I see in myself too.

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It's been quiet.

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It doesn't feel like this is working.

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I probably need to do more.

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And these feelings, they're

real, they're valid, but they

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don't really get us anywhere.

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When instead, you do know what

to measure, you don't have

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to default to those feelings.

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You have a level of clarity and

direction about whether you are

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building momentum or simply spinning

your reels if those feelings are real.

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Or quite frankly, if they're not.

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So that's what we're gonna be talking

about today, not in a mega spreadsheet

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and obsess over it kind of way, and

also not in a woowoo manifest it

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and it will come kind of way either.

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We are gonna talk about

what's worth celebrating.

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This isn't gonna be all numbers and

data and spreadsheets, but I wanna

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give you a really practical lens

for how to measure your progress in

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private practice the way a CEO would.

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Because you are the CEO of your practice,

and the sooner you step into that role,

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the sooner you can get rid of those vague

feelings and actually make decisions

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about your practice and view your practice

from a more sustainable and safe and way.

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Because marketing takes effort.

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No doubt about it.

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It takes time.

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And because of that, it almost never

gives you immediate feedback, which is one

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of the most frustrating parts about it.

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So if all you're doing is

measuring outcomes, did I

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get a new client this week?

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Or is my caseload full?

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Yet?

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You're missing all of the other

signals, the leading indicators that

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actually show you your marketing is

working and you should keep going.

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This is what I help my

clients and students do.

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Is look at real data, real numbers.

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What's it actually showing us?

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Where's the evidence?

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Not just to feel better, but also to make

smarter decisions about their practices.

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So if you're in that in-between space

right now, where things are moving and

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you're doing things, but they're not

quite landing, or maybe you're just

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ready to be more intentional about

your growth and about your success.

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This episode will be really

helpful for you Today we're

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gonna do a couple of things.

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We're gonna talk about what metrics

actually matter for therapists.

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Some do, some don't.

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We're gonna talk about setting

goals that actually create momentum,

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not just pressure to perform.

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There is a difference, and how to start

thinking about your business like a

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strategic and clear-eyed practice owner.

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Okay, let's get into it.

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I wanna start with where most

therapists are when it comes to

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tracking progress in their marketing.

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And if I had to sum that up into one

sentence, they are usually tracking

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the wrong things or nothing at all.

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And quite frankly, neither of

those sets you up to grow with

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confidence over the long term.

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Let's talk about that first group.

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The therapists who are

tracking absolutely nothing.

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This is so common, especially if you're

not super numbers driven by nature.

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I personally love a spreadsheet.

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Not everyone does.

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You probably know whether you're getting

new clients or not, and you probably know

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whether your caseload feels full enough.

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But beyond that, there's no

data, there's no systems.

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And so those therapists end up

relying on those vague feelings.

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Again, it feels quiet this month.

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I don't think my Psychology

Today profile is working.

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It seems like networking isn't bringing

in any clients, but those feelings

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are often based on the mood you're in.

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The last conversation you had, whether

you got a new inquiry this week or

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not, and I say this with all the love

in my heart, feelings aren't strategy.

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What you feel is happening in your

marketing is almost never the full story.

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Sometimes it's flat out wrong.

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I've had therapists tell me their

website, quote unquote, isn't working,

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and when we pulled their data, we

saw that their site traffic had

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actually doubled in the last 60 days.

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The real problem was that they weren't

tracking where their inquiries were

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coming from, so they actually had no

idea that their site was doing its job.

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When you don't track, you end up relying

on gut instinct and gut instinct.

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In marketing, especially if you're

feeling a little stressed or your

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caseload isn't where you want, it is

almost always going to lean negative.

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Your brain will say, it's not working.

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Do more.

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It's not working.

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Try something else.

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And that is how you end

up spinning your wheels.

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You might post on Instagram

five times this week.

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Not because that's actually a good

strategy for you, but because you're

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trying to feel better about your

progress, you might start rewriting

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your entire website, not because

the data says it's not working, but

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because you're uncomfortable waiting

for your current strategy to land.

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So tracking nothing leads to

decisions based on emotion, not

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evidence, and that is a dangerous.

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Space to be in, especially

over the long term.

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But then let's look at the other extreme.

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Tracking everything without actually

knowing what it means, without

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knowing how to analyze that data.

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This happens a lot.

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You might have Google Analytics

connected, or you have your kinda your

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Squarespace or your Wix dashboard open

and you see numbers like site sessions

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or bounce rate or traffic sources.

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But the question in your

head is always, is that good?

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Is that bad?

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Should it be higher?

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Should I panic?

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I read that my bounce rate

should be 10% and minus 60.

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I actually talked to a clinician who said

that last week, should I just keep going?

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What do I do with all this information?

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And because no one ever explained

what those numbers actually tell

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you, you do one of two things.

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You either ignore them.

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Or you hyperfocus on random ones

without really understanding the story.

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I've seen many people post in our

get booked out Facebook community

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saying my bounce rate is really

high and I can't figure out why.

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And the bounce rate is a good number

to track, but often if I were to

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actually sit down with that clinician

is not the most important thing to

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be looking at, and certainly not

something to be obsessing over.

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You might notice that your site traffic

went down this week and immediately start

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to spiral when in fact fluctuations are

so normal and you're not looking at a

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big enough window of time to actually

get a meaningful analysis there.

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Or you might see that Instagram

got you five site clicks.

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And you think, oh, okay, okay,

I'll post more on Instagram.

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But those five clicks probably aren't

moving the needle in your practice.

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But you don't know that because you're

not looking at the right benchmarks.

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Can you see what's happening here?

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So you have this

information in front of you.

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It's not that you're burying your head

in the sand when it comes to the data,

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but you don't know what to do with what

you see this kind of over tracking.

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Often leads to what I call

comfort zone marketing.

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Doubling down on things that feel

productive, that give you that little

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dopamine, hit the social post, or

changing the color of your website

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buttons because they're easy, even

if they're not driving real results.

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This can lead to, in the

meantime, ignoring bigger picture

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activities, improving your SEO.

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Optimizing your site today profile,

reaching out to a new networking contact

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because those things feel harder and

you can't see the payoff right away.

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Like I said, marketing most often

doesn't give you immediate feedback,

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and so that's how you can end up on

this hamster wheel of doing, doing,

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doing things that aren't actually moving

you forward because they feel good.

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They feel productive.

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But when we look at the numbers, they

actually aren't pushing you forward.

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Now, I wanna be really clear that

if you find yourself in one of these

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traps I've talked about here, not

knowing anything about your numbers,

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or randomly tracking a couple of

different things, this isn't your fault.

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Therapists are not taught what to track.

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You probably have never taken a marketing

class or a website analytics course.

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That's okay.

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And sometimes even the people who

are trying to teach you marketing

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sometimes don't explain what those

numbers actually mean for you.

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That's a really big gap.

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I see.

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It's why so many therapists,

either one, abandon their marketing

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strategies too soon because

they think they're not working.

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This happens all the time.

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Two, they waste time on things

that feel busy, but don't actually

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move them toward their goals.

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Or three, they stay stuck in this

cycle of I should do more without

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any sort of clear direction.

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The numbers can actually liberate

you from those cycles, but you

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don't have to track everything.

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I want that to be clear, and today

we're gonna be talking more about

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what you should be looking at.

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You don't need to be a numbers nerd,

you don't need to love spreadsheets

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like I do, but you do need to track

the right things when you do that.

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When you focus on the handful of

metrics that actually tell you

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whether your marketing is working,

you can start making decisions from

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a place of clarity, not anxiety.

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You can say things like, my Psychology

Today profile is getting clicks, but those

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clicks aren't turning into inquiries.

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Let me focus on tightening

my profile copy or.

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I can see that my website is

getting consistent traffic, but

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not enough people are converting.

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Maybe I need to revisit the experience

on my website or my caseload feels light

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right now, but my revenue is solid.

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I'm meeting my take home pay

goals, so I don't need to panic.

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I just need to stay the course

those statements are a CEO mindset.

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Not about perfection, not about

watching every single number like a

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hawk, but knowing what you need to

measure so that you can make smart and

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aligned decisions for your practice.

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So what should you actually track?

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What metrics actually matter?

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That's what we're gonna dive into here.

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I'm gonna break this down step by

step, both the quantitative, so the

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things that you can quantify, numbers.

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Data you need to know and the qualitative,

the quality signals that tell you

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your marketing is starting to click.

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Before we get into this list of metrics,

I want to zoom out and remind you

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again, you are the CEO of your practice.

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You don't have to be a full

on data analyst, but if you

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want to grow with intention.

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If you want to stop second guessing

yourself at every turn, then you need to

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think like a CEO, and that will start with

tracking the right numbers on a regular

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basis, not obsessively, but consistently.

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So first are those quantitative metrics.

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These are the hard numbers.

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These are your basic

performance indicators, okay?

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The things that you should be

checking monthly to know whether

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your marketing is working.

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The first is your website traffic.

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Your website is hands down

bar none in this market.

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Your number one marketing tool,

it is your marketing engine.

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It is what we call your conversion system.

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And in order to work it needs visitors.

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It needs eyeballs on

that website to convert.

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Now, I wish that I could tell you if

you hit this number of monthly visits

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per month, your practice will be full.

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Unfortunately, it doesn't work that way.

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A good baseline for most solo

practices to work toward is at

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least 150 to 200 visits per month.

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I had a therapist come to me who

was so discouraged in her marketing.

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She had spent so much time on

her website, and then when we

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looked at her analytics, she was

getting south of 50 visits a month.

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We're talking 20, 30 visits a

month, that simply isn't enough

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traffic for you to be converting

and generating regular referrals.

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So if you're under that baseline,

then you don't necessarily

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have a conversion problem yet.

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We don't necessarily need to

be pouring more time money

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or energy into your website.

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This is a visibility issue.

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And so that can tell you based on the

data that you need to work on getting

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found, SEO directories, networking, social

media, whatever that might be for you.

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The next thing to be tracking

are your traffic sources.

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How are people actually finding you

inside your analytics, whether you are on

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Squarespace or Wix or Google Analytics.

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You'll see a breakdown of things like

search traffic, so that's people coming

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to you organically through things like

Google direct traffic, where they actually

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typed in your URL referral traffic.

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That's if you were listed on your

local business bureau, for instance,

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or you guess posted on a friend's blog.

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That would be a referral link, so

you were listed on another website.

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Then there's social media,

if you're active on social

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media, Facebook, Instagram.

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This data is gonna tell you which

channels are actually working.

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For example, if Instagram is sending

you four visitors per month, but

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Google is sending you 60, that is data.

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That's clarity that tells you where

you should continue investing.

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The next hard number to be tracking

are your contact form submissions.

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Or just number of inquiries, people

reaching out to you, whether that's

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text, email, contact form on your

website, and that one's simple.

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How many people are asking you for

a consult or a first appointment?

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Track that on a monthly basis.

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Make sure that you know how many

people are reaching out to you.

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From there, the next number that we'll

look at is called your conversion rate.

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So out of all the people

who reach out to you.

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How many are becoming paying clients?

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This is often overlooked, but it does

tell us if your website and your consult

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process, especially if you offer a

free consultation, are doing their job.

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If you are getting 10 inquiries a

month, but only converting one or two,

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your problem might not be visibility.

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That's a sufficient number of inquiries.

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It might be a fit or clarity or consult

challenge that we need to address.

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So that conversion rate is

really helpful because ultimately

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you can reverse engineer.

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If you know that you're gonna convert

50% of the people that reach out to

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you, then the number of clients you

need this month is simply a factor

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of how many people reach out to you

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today, psych, today's dashboard is a

little bit archaic, but you still can

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get some really helpful data there.

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If you use our site, today's

success pack, or you are a student

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in one of our programs, then you

have access to our data tracker.

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But you're gonna get things like

profile views, clicks to your website,

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emails sent, things like that.

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And this is ultimately a gold

mine of data, especially if

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you know how to parse it out.

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And most therapists just

completely ignore it.

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So this is where you can identify

really easy places to improve your

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visibility with relatively little

effort if you're paying attention.

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And then the final quantitative

metric I recommend keeping an eye

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on is your monthly revenue, your

take home pay your tax set aside.

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The, there's a lot of numbers in there,

but I'm including this in a single

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category related to your financial health.

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So it's not directly tied to marketing.

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It's not necessarily a marketing metric,

but it is very, very critical context.

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You need to know things like,

what did I earn this month?

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Did I meet my minimum take home needs?

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Am I setting aside

appropriately for taxes?

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Because you could have a month where

client inquiries, quote unquote, feel a

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little slow, but your revenue is fine.

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You hit your income goal, you paid your

bills, you're financially secure, and

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if you're only tracking the marketing

related activity and ignoring that

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money side, then you might assume

something's wrong when actually your

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business could be doing just fine.

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So make sure you don't leave

that part out of the equation.

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All right, so those are the hard numbers.

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Again, I mentioned website traffic,

traffic sources, contact form,

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submissions or inquiries, conversion

rate, psych today, data, and then

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your financial numbers, revenue

take, home pay, things like that.

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Now, let's move into qualitative metrics.

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These are the soft signals

that still matter so much.

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These aren't necessarily gonna

show up on a dashboard, okay?

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We're not gonna be putting these

into a spreadsheet, but these tell

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you if your marketing is working.

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These are often the ones that

therapists ignore, but they actually

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are some of the most important

indicators of your future success.

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Here are a few to consider consults

feeling easier and more aligned.

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If your consult calls are feeling

smoother, more natural, more values

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aligned, that is a huge sign.

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Your messaging is working.

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I just spoke with a confident copy

graduate who moved on from the program

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in May, and when I talked to her in June,

she'd booked six new clients in that

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month since we had met most recently.

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And she said one of the biggest reasons

she thinks those clients signed on

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is because she felt so much more

confident in those consult calls.

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That aside from those six new clients,

those consult calls, feeling easier

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is a huge indicator of growth.

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It tells you that the right people

are showing up to those calls, okay?

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So you're attracting the right fit people.

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They're already somehow or somewhat

bought in or sold on you in some way.

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And you are resonating with them.

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Once you have the opportunity to connect

another qualitative metric that really

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matters, hearing things like your

site spoke to me or your directory

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profile jumped off the page, this

is one of the best signals that your

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copy and design are doing their job.

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This does not happen by luck.

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Believe me.

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It is the result of intentional strategy,

of being clear on your niche of really

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emotionally resonant and attuned copy.

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So when people say this to

you, write it down, frame it,

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remember it, measure it, track it.

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Another soft signal is just feeling

more confident, sharing your site,

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sharing your profile, talking

about the way that you work.

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If you've gone from, oh my gosh,

please don't go to my website,

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to here's the link, check it out.

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That means something that is growth and

that confidence usually translates to

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better referrals, stronger inquiries,

more conversions, all the things.

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Your level of confidence in

putting yourself out there has

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a huge bearing on the results.

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On the other side of that.

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Another one.

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Marketing just feels easier.

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I'm not saying it becomes effortless,

but if you are no longer agonizing

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over every single blog post or caption

or networking conversation that is

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progress, it means you're clearer.

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It means your brand and your

voice are starting to settle in.

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It means you are stepping into

that role as business owner.

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These are all wins.

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Worth celebrating.

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Again, not gonna show up on a spreadsheet,

but incredibly valuable to your business.

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Maybe you've stopped rewriting everything

when you're panicking, if you no longer

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get super discouraged and start spiraling

when things slow down, as subtle as that

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might be, it is incredibly important

if you can leave your marketing alone.

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And be able to trust it in

those times of uncertainty.

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That's huge.

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And that is also growth.

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Can you see what I mean by these soft

signals, consults, feeling easier,

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people telling you that your site

spoke to them, feeling more confident,

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sharing that site, sharing about your

work, marketing, just feeling easier,

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not responding in a hair on fire.

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Five alarm situation.

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When things slow down, these all matter.

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So now we've talked about

what metrics to track.

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Now let's talk about what

to do with that data.

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Again, we can have a spreadsheet

with a bunch of numbers.

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That doesn't mean we know

what to do with them, right?

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Tracking alone isn't enough.

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Because data without

direction is just noise.

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It's just a lot of numbers.

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You have to know how to set

goals that move you forward, both

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emotionally and strategically.

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:

And again, I wanna bring this

back to how most therapists are

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taught or not taught to set goals.

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:

The default I hear all the time, I

want a full caseload, or I want to

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:

get five new clients this month.

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:

Or I want to be off insurance

by the end of the year.

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:

Those aren't bad goals by any

means, but they're outcome goals.

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:

They're vague.

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:

They're kind of arbitrary, and

they're not within your full control.

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:

It's like saying, I want to lose five

pounds without any plan around what

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:

you're gonna do differently to get there.

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:

It's a goal without a system.

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:

So what you need instead, especially if

you wanna start operating like a CEO,

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:

are what we call process driven goals.

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:

Goals that focus on the

inputs, not just the outcomes.

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Goals that help you build

momentum, not just weight around.

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:

Hoping for a client inquiry to land.

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:

I am doing something right now

that I've never done before.

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:

Folks that graduated from Confident

Copy after joining in January.

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:

Got a special bonus that I've never

offered before, called an accountability

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:

group, a marketing accountability group.

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:

So for the next six months, we're coming

together each month to track their

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:

data and to set goals based on what

they're learning, to set intentions

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:

to be held accountable and to make

forward progress in their marketing.

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:

And in this group, we're not saying things

like, go get three new clients this month.

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:

We're saying things like, I'm gonna aim

to hit a hundred site visits this month.

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:

Or I'm going to reach out to three

new referral contacts, or I'm going

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:

to publish a new Psychology Today

video that I've been putting off.

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:

Or I'm going to write two new blog

posts aligned with my specialties.

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:

Can you see how these goals are different

than getting three new clients this month?

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:

There are goals you can actually act on.

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:

They are measurable.

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:

They're 100% in your control.

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:

It is within your control

whether or not you reach out

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:

to three new referral contacts.

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:

It is not necessarily within your control

to get three new clients this month.

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:

Do you see the difference?

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:

When done consistently, these things

are going to lead to the outcomes

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:

that you want, but you've been able

to focus and commit to things that

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:

are actually within your control

when you set outcome only goals.

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:

Every single week feels

like a pass or fail.

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:

Either someone reached out or they didn't.

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:

You either booked a new client

or you didn't, and that creates

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:

pressure and inconsistency and above

all, a whole lot of discouragement.

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:

Have you been there before?

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:

When you set process-based goals

instead, then you build a rhythm.

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:

You get to say, I did what

I said I do this week.

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:

Even if no one reached out

yet, you are laying bricks.

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:

You are creating a foundation.

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:

You are building momentum.

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:

Now, you don't have to hit every single

goal every single week to see progress.

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:

Of course not.

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:

Life happens, energy fluctuates.

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:

But having a plan, having intentional

actions is what separates the

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:

therapist who slowly drift.

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:

Through their practice, just kind

of at the mercy of the ebbs and the

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:

flows from the ones who are actually

building something proactively that

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:

is sustainable in the long term.

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:

Maybe you're sitting here realizing

you've sort of been treating your

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:

business like a side project,

reacting and pouring into it.

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:

Only when you have time or

energy, and that's okay.

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:

That's quite normal.

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:

But if you want to different results.

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:

You're gonna have to start

treating your business differently.

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:

Not in a hussy, overworked, grind culture

kind of way, but in a very clear and

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:

grounded and strategic kind of way.

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:

If it's helpful, here's

a framework you can use.

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:

One, choose an outcome goal . Okay?

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:

What do you want to see happen?

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:

Maybe you want to increase

your Google rankings.

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:

Two, choose a metrics that

metric that you're going to

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:

track to determine if that works.

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:

So maybe that is your traffic

to your website from Google.

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:

Three.

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:

Commit to a process driven goal, something

that is within your control that you can

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:

do to ultimately reach that goal, and

then four, share that goal with someone.

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:

Studies show you that you are

65% more likely to follow through

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:

on a goal if you share it.

446

:

That's why I think this confident Copy

group is gonna be especially powerful.

447

:

Because there is accountability and

community and really gentle support here.

448

:

So here's what a CEO goal could

sound like in this scenario.

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:

I want to increase.

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:

My Google rankings.

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:

So that's the outcome goal . So I'm going

to add a new specialty page, write four

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:

blog posts . Those are the process driven

goals, the things that you are committing

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:

to, and then track whether my traffic

increases over the next four months

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:

. That's the metric that we're gonna track.

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:

So we've set a goal.

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:

We've set process driven goals

or intentions, and then a

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:

metrics that's going to tell us

did we get closer to that goal?

458

:

That is a smart and strategic

and actionable plan.

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:

Not a vague wish for clients, not to

a blind guess or a shot in the dark.

460

:

It's something you can do and

something you can evaluate.

461

:

Did it work?

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:

The metrics will tell

us that is what we want.

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:

The final thing I wanna leave you with

here is what I call A CEO Check-in.

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:

This is something I do in my own business.

465

:

Remember, the goal of this episode is

empowering you to step into your role as

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:

the leader of your business, not just the

therapist in the chair, but the CEO, the

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:

one with a plan, the one with perspective.

468

:

Okay?

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:

Every month I sit down, I

do a really simple exercise

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:

that I call the CEO snapshot.

471

:

It's not a full-blown report.

472

:

I'm not spending hours in spreadsheets or

clicking around into different platforms.

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:

It's a check-in.

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:

Where I ask myself, what

worked this month, what didn't?

475

:

What surprised me in a good or a bad

way, and what am I focused on next?

476

:

Sometimes that reflection

takes me five minutes.

477

:

Sometimes I'll journal on it a little

longer if it was a month where I feel

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:

like I really grew or learned a lot,

but it always gives me a little bit of

479

:

clarity and it keeps me from getting

caught in the weeds of, is this working

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:

or do I need to, you know, burn it all

down and work at Starbucks kind of thing.

481

:

If something is working, I

know to double down on it.

482

:

If it's not, then I can identify

where to, I need to make some

483

:

small changes 'cause it's likely

not a full overhaul that's needed.

484

:

You can do the same

thing in your practice.

485

:

You do not need to be evaluating

your strategy every single week.

486

:

I'll hear from therapists

that they are opening up their

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:

website analytics every day.

488

:

Checking your data too

often can actually hurt you.

489

:

Because it really short circuits your

ability to gather meaningful data, to zoom

490

:

out enough to make CEO level decisions.

491

:

So I recommend doing a monthly review

of your metrics and your goals.

492

:

So in addition to the CEO

snapshot, what worked this month,

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:

what didn't, what surprised me?

494

:

What am I focused on next?

495

:

You can also look at your traffic,

your inquiries, your consults and

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:

conversions, your revenue, those

hard numbers we talked about earlier.

497

:

And also reflect on how things felt.

498

:

Did a consult go more

smoothly than it used to?

499

:

Did someone tell you your

website helped them feel hopeful?

500

:

Did you feel proud to share your

website link instead of cringing?

501

:

Those are not just feel good moments.

502

:

They are data just as much as how

many people visited your website or

503

:

how many clients you got last month.

504

:

And as a CEO, you need to

learn to recognize that

505

:

data alongside your numbers.

506

:

If you've ever worked with a client in

therapy who's trying to make a big change,

507

:

you know that progress often starts small.

508

:

So look for those signs of

movement in your own marketing, not

509

:

necessarily overnight transformation.

510

:

Don't dismiss the soft stuff here, okay?

511

:

Don't only look at your bank

account or your calendar.

512

:

Make sure that you are also zooming out

and taking that full picture into account.

513

:

Then lead your business from that place.

514

:

Alright, we talked about a lot today.

515

:

If you're still with me,

first of all, you're amazing.

516

:

I'm so happy you're here.

517

:

And second, this is your invitation to

actually put this into practice because

518

:

again, tracking and clarity and strategy,

they're not just about doing business

519

:

better, but they are about helping

you feel more calm, more focused, more

520

:

safe, more in charge of your own growth.

521

:

And that's the energy that I want for

you in this season of your practice.

522

:

Whether your caseload is full,

whether you're growing, whether

523

:

you're just starting, you deserve

to know what's working, what's worth

524

:

doing, and what you can let go of.

525

:

So here are a few reflection prompts

as we close out this episode to help

526

:

you move from listening to action.

527

:

One, what have I done in the last

30 days to move my practice forward?

528

:

I don't care if it worked.

529

:

I just wanna know what have

you done in the last 30 days

530

:

to move your practice forward?

531

:

What actions have you taken?

532

:

What have you tried?

533

:

Two.

534

:

Which metrics will I

start tracking this month?

535

:

Maybe you're brand new to this, so

you just start tracking a handful.

536

:

Maybe that's website traffic, number of

inquiries, number of client conversions.

537

:

But which metrics are you

gonna be tracking this month?

538

:

Three.

539

:

What is one small process driven

goal I can set for the next 30 days?

540

:

Remember, this is something within your

control, something that builds toward

541

:

the momentum that you're wanting.

542

:

Example, I'm going to attend two

in-person marketing events, or I'm going

543

:

to update the about page of my website.

544

:

Or I'll track my Psychology Today

profile views and test out a new hook.

545

:

What is one small and process driven goal

that you can set for the next 30 days?

546

:

And then finally, how are you gonna

hold yourself accountable to this goal?

547

:

Maybe you wanna text your therapist,

BFF, add a reminder in your calendar,

548

:

but hold yourself accountable here.

549

:

Move beyond just listening

to this podcast episode.

550

:

How are you gonna stay accountable

to that process driven goal?

551

:

And I wanna leave you with

this last question too.

552

:

What's one quiet win you've had

lately that others might overlook

553

:

but that you know matters?

554

:

It might be holding a boundary

on your cancellation policy.

555

:

It might mean telling a client they

weren't a good fit for you, even though

556

:

you have an open spot in your caseload.

557

:

It might be publishing the thing that

you've been putting off for months.

558

:

It might be finally trusting

that your site doesn't need to be

559

:

redone again because it's good,

it's working and so are you.

560

:

These things count, and that is what

CEO level growth actually looks like.

561

:

It's not always loud,

but it is intentional.

562

:

It is clear.

563

:

And it's happening even if it feels like

it's only happening in the background.

564

:

If you want help figuring out

what's working and what's not.

565

:

I've mentioned our Psych Today Success

Pack, which is a wonderful resource

566

:

for the Psychology Today platform.

567

:

Our Confident Copy programs also

include our Demystify the data

568

:

training to teach you how to

understand your website analytics.

569

:

Whatever you need here I'll drop the

links to those in the show notes, but

570

:

whatever you need to do here, I encourage

you to start tracking and also to start

571

:

reflecting so you can start leading like

the therapist, CEO that you already are.

572

:

You've got this.

573

:

I'm cheering for you.

574

:

I'll see you in the next episode.

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