Artwork for podcast Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)
130. 5 Things NOT to Say About a Career Gap in a Customer Success Job Interview
Episode 13022nd July 2026 • Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM) • Carly Agar | Customer Success Career Coach
00:00:00 00:15:05

Share Episode

Shownotes

What if your career gap is not the problem at all, but the way you're talking about it is?

If you've ever frozen when an interviewer asked about time away from work, this episode will show you exactly how to answer with confidence instead of second guessing yourself.

I'll walk you through the five biggest mistakes I see Customer Success professionals make when explaining a career gap, plus what to say instead so hiring managers focus on your value instead of your time away. You'll walk away with a simple framework to own your story, avoid common interview mistakes, and leave a stronger impression. If you want to stop letting your career gap hold you back, hit play and let’s dive in.

And if you're not sure how to talk about your career gap in interviews, apply for coaching HERE and let's build your answers together.

00:44 – The one interview question that trips up even the most experienced CS professionals

02:39 – Why career gaps are not the problem and what hiring managers actually care about

04:29 – The mistake that makes interviewers question your career gap before you even finish answering

06:20 – Why talking about what you're leaving behind can hurt your chances

07:23 – The overlooked advantage hiding inside your career gap

11:03 – The interview habit that makes you sound less confident without realizing it

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at [email protected]

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode130

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

If you want to learn how to land interviews and stand out in a crowded market, join me on Thursday, July 30th, for a free, live masterclass, How to Land Interviews for Competitive Customer Success Jobs: https://customer-success-career.captivate.fm/landinterviewslive

Links

Chapters

Video

More from YouTube