Shownotes
Welcome to The Operations Mastery Podcast with your host, Nick Verity. In this episode, Nick sits down with Domenic Massimilian, COO of Vella, a leading national house cleaning company with a unique approach to internal operations. Dominic shares insights into Vella expansion plans, starting with their upcoming launch in Austin. Discover the company's commitment to seamless user experiences and high-quality services, setting them apart in the industry. Dive into the discussion on recruiting and training exceptional housekeepers, utilizing a detailed feedback loop and a proprietary housekeeper performance model. Learn about Vella's innovative tech solutions, recently launched after a year of development, and how they tackle the challenges of scaling operations. Join Nick and Dominic as they explore the intricacies of maintaining operational excellence and ensuring a consistent and exceptional customer experience at scale.
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