What happens when AI meets your most human processes like hiring, feedback, and development? Alicia Pittman, BCG’s global people chair, shares how the firm uses AI to amplify human strengths, not replace them. From building trust to rethinking management roles, she offers a roadmap for leaders navigating AI-powered change. 

Learn More: 

Alicia Pittman: https://on.bcg.com/4pcZ2Qs 

BCG’s Latest Thinking on People Strategy: https://on.bcg.com/43X5rGT 

A Promise That Brings AI to Life Responsibly: https://on.bcg.com/4anxsLC 

Chapters: 

00:00-00:56 Introduction/Alicia’s ‘So What’ 

00:57-02:18 Lessons from BCG’s AI journey 

02:19-05:24 Where is AI being used at BCG in people management? 

05:25-07:08 What challenges has BCG faced? 

07:09-08:04 What didn’t work at first? 

08:05-09:43 How do you measure success with AI? 

09:44-13:10 What are the biggest concerns for leaders at other companies? 

13:11-14:56 What has to stay human? 

14:57-15:40 What does a human in the loop look like for BCG? 

15:41-18:50 Should you act now or wait and see how AI plays out? 

18:51-21:38 How is AI reshaping how we learn? 

21:39-21:59 Advice for leaders 

22:00-22:50 Alicia’s ‘Now What’  

22:51-23:06 Outro