In this episode Luciano Cedrone and Brian Claman look at why setting practical expectations is so important to a security program's success. Too often client expectations and vendor commitments do not align; leading to on-going frustration, finger pointing and eventual failure.

Listen in as our hosts share their experiences with both sides of the business and provide some basic, practical steps to setting up realistic expectations with your vendors and developing appropriate performance indicators to measure those expectations so that positive, mutually beneficial steps can be taken to make the relationship between the client and their vendors a successful one built on transparency, performance and trust.