In this episode of The NICE Podcast, Kate and Ben continue their exploration of complexity in intensive care — shifting focus from conversations to the challenges of delivering care where clinical, operational, and human factors intersect.

Their guest is Dr Nhi Nguyen, 2024 NSW Health Staff Member of the Year, Senior Intensivist, Clinical Director of Intensive Care NSW, and Board Member of the College of Intensive Care Medicine.

Together, they discuss the realities of resource management — exit block, bed allocation, and the difficult decisions required when resources are limited. Nhi also reflects on the importance of deep listening on patient flow and care delivery, and how she maintains balance and wellbeing in her many leadership roles.

This conversation offers an insightful look into how leaders in intensive care navigate constraint and complexity while striving to deliver safe, compassionate, and equitable care.