Author, speaker, business coach and podcast host Christy Wright covers the importance of saying "no", disappointing the RIGHT people, choosing between popular and effective, and why balance doesn’t mean 50/50.
I'm so excited to introduce to you Christy Wright.
Host:And she is inspiring and enthusiastic. She educates and
Host:entertains audiences all across the country. She speaks at
Host:business conferences, fortune 500 companies, some of America's
Host:top universities. And so Christy, I'm so excited to have
Host:you thank you for being here.
Christy Wright:Yeah. Thank you. Thanks for having me. I
Christy Wright:appreciate it.
Host:So, you know, when we talk about time management, why do
Host:you think that is so important today? Why is that whole
Host:conversation such a big deal?
Christy Wright:Well, you know, it's interesting in the last few
Christy Wright:years, and speaking on this topic, it's such a pain point
Christy Wright:for people, it's just something that we're struggling with, in
Christy Wright:every industry, every demographic, every age, every
Christy Wright:generation, it doesn't matter, the gender, anything we're all
Christy Wright:struggling with, how to deal with our time and how to manage
Christy Wright:it. Because we never seem to have enough for everything that
Christy Wright:we want to do. And I think one of the real challenges is that
Christy Wright:we don't realize just how finite it is, you can get more of
Christy Wright:anything in life that you want. Except time, you can earn more
Christy Wright:money, you can gain more relationships, you can buy more
Christy Wright:stuff. But regardless of how much power or money or family
Christy Wright:have in your lifetime, you cannot have a single minute more
Christy Wright:than every other person has, which is exactly 24 hours in a
Christy Wright:day. So when we think about just how finite our time there, you
Christy Wright:start to realize how incredibly valuable I one thing we can't
Christy Wright:get more of, so that it's more important that we really make
Christy Wright:sure we're putting it in the best places the right prices,
Christy Wright:and using it in a way that's gonna be the most effective for
Christy Wright:what the results we want to get.
Host:If time is finite. And it's the one thing that we all
Host:have the same amount of and you can't create more of them. Why
Host:do you think some people accomplish more things and
Host:influence more people? So what's the explanation for that?
Christy Wright:Well, I think how we manage it is definitely a
Christy Wright:big differentiator for our success, we have to keep in mind
Christy Wright:to everyone's version of success is very different. So someone
Christy Wright:that is a high achiever will have different goals than
Christy Wright:someone that is like, you know, who just wants to have a small
Christy Wright:people live in a small town and not have accomplishments or
Christy Wright:accolades, or they're, they value different things. And so,
Christy Wright:our brothers and our success will really determine how we how
Christy Wright:we handle our time, but because time is so finite, we all have
Christy Wright:the same amount, then how we handle that really determines
Christy Wright:our ability to be our version of successful. And so when you look
Christy Wright:at it that way, you start thinking, okay, how can I manage
Christy Wright:this in a way? That's going to get me to the results that I
Christy Wright:want to get to you? And what's interesting is, there's a great
Christy Wright:quote by Warren Buffett, where he says the difference between
Christy Wright:successful people and very successful people, is that very
Christy Wright:successful people say no, to almost everything. And I would
Christy Wright:say to answer your question, what's the difference between
Christy Wright:our ability to be successful with our time, it really comes
Christy Wright:down to our ability to say no, because when we can't say no to
Christy Wright:things that, you know, demands and opportunities and guilt sets
Christy Wright:and things people have indicated to them, we live our lives for
Christy Wright:other people. And we don't end up intentionally creating it on
Christy Wright:purpose, creating a schedule on purpose proactively to get out
Christy Wright:all we're achieving everyone else's results. And so I think
Christy Wright:it comes down to the ability to say no, and whether or not we're
Christy Wright:going to use that time, in the way that we want to reach our
Christy Wright:goals.
Host:So, when it comes to saying no, and I really think
Host:about that, a lot of times we know, you know, we get asked to
Host:do something, we really don't want to do it. And we feel this,
Host:we feel this guilt, what would you say to somebody who
Host:struggles with, you know, saying no, and, and the guilt or the
Host:fear that they may be sealed to go, I really want to say no, but
Host:I'm having a hard time doing it.
Christy Wright:I think the reality is that we have a kid or
Christy Wright:a to believe that, you know, somehow we can prove everyone
Christy Wright:and now that we intellectually understand that we can't, but we
Christy Wright:decide to, and that's where that comes from wanting to say yes,
Christy Wright:and please that person versus do the right thing. And say no, but
Christy Wright:it's not the lesson for you. But the reality is, if we can
Christy Wright:understand that you will always disappoint people, because your
Christy Wright:time, your money and your energy of finite, you're always gonna
Christy Wright:have to make choices. And so leadership is really about
Christy Wright:making the right choices. And when we realize that you're
Christy Wright:going to disappoint people in leadership, you will disappoint
Christy Wright:people that is a fact. But the key is just disappointing to
Christy Wright:white people. And if you discern that to understand, I'm gonna
Christy Wright:say yes to this situation, because this is the right
Christy Wright:decision for me and for my business and while I'm doing my
Christy Wright:goal, then you have a little bit more profit In order to say no
Christy Wright:to that person, because you're focused more on here yet, this
Christy Wright:is so that I can say yes to this thing versus just feeling the
Christy Wright:guilt of saying no to this other person, or really, I mean, all
Christy Wright:leaders, and everyone in general, we want, we want to
Christy Wright:make people happy, we don't want to disappoint people. But I
Christy Wright:think we realized that we're saying no, in order to say yes
Christy Wright:to something better, and something will work for us and
Christy Wright:get focused on the guests. And that makes it a little bit
Christy Wright:easier to do that. You need to decide and leadership, do you
Christy Wright:want to be popular? Or do you want to be effective? Because
Christy Wright:you can speak and you can be popular to make everyone happy
Christy Wright:to say, Yes, everyone is happy, everyone says, but you're not
Christy Wright:going to be effective. And if you're gonna be effective,
Christy Wright:sometimes that involves saying no, and doing the right thing
Christy Wright:for the greater good of the business and the gold and the
Christy Wright:copper, or yourself personally. But that leads to more effective
Christy Wright:leader, possibly less popular at times, which is hard, but in the
Christy Wright:long run, everyone will benefit when you're more effective.
Host:Yeah. So how do we avoid overcrowding the schedule?
Christy Wright:Well this is a problem for a lot of people
Christy Wright:because it's just so normal our culture, as a culture, we are
Christy Wright:maxed out, or maxed out, our credit cards were maxed out our
Christy Wright:time and our commitment, we were burning the candle at both ends.
Christy Wright:And this is just the normal day to day, or people stand around
Christy Wright:the watercooler and talk about just how little sleep they got
Christy Wright:that night before, almost like it's a badge of honor, and how
Christy Wright:hard we work, how long we work, how much we have going on how
Christy Wright:many errands etc. But the reality is, is that felt what
Christy Wright:leads to a productive or even fulfilling life, because it's
Christy Wright:not sustainable long term, you're not going to be as
Christy Wright:effective or productive at work if you maintain that long term.
Christy Wright:And so really, the idea of just to avoid overcrowding, your
Christy Wright:schedule is to create margin. So you want to create pockets of
Christy Wright:time. And it's not a prescription of it has to be
Christy Wright:this amount of hours. But you need to have some margin and
Christy Wright:some cushion in your time, just like we teach people with the
Christy Wright:life account. You don't want to live paycheck to paycheck, you
Christy Wright:need some cushion and savings and some margin to fall back on
Christy Wright:with your energy. And that's true with your time. I wrote an
Christy Wright:article on my blog about this a couple months ago. But what if
Christy Wright:we just treated our schedule and our energy a little bit
Christy Wright:differently, where we stopped before we were completely burnt
Christy Wright:out exhausted, where we called out moments of time, whether
Christy Wright:that's an hour or 20 minutes or an entire day, where we didn't
Christy Wright:allow any commitments to come in. And then we're able to focus
Christy Wright:on rest and recovery and hobbies, and their families. And
Christy Wright:some of the things that time when we went back, we were
Christy Wright:actually more productive and effective. But the way that we
Christy Wright:operate right now, if I have five extra minutes that try to
Christy Wright:crowbar something else in and write a blog real quick or catch
Christy Wright:up with someone or make a call. It's like we don't have to
Christy Wright:operate that way. And we'll actually be more effective if we
Christy Wright:can create some space and margin. It doesn't make sense
Christy Wright:logically, because we think, Oh, I could be getting more done.
Christy Wright:But essentially, those pockets of time is what's going to
Christy Wright:enable you to be more effective long term and be more
Christy Wright:sustainable for the long haul and leadership, when the demands
Christy Wright:are back continue to increase. You can't be creative, when
Christy Wright:you're exhausted. There's no room for new possibilities.
Christy Wright:There's no room for spontaneity, where you and your wife just
Christy Wright:want to go off on a trip or hey, let's go to this new random
Christy Wright:website. There's no room for so many wonderful things in life,
Christy Wright:like creative creativity and rest and rejuvenation, and
Christy Wright:recovery and new possibilities, innovation, all the things that
Christy Wright:are in space, and stuff we never allow there to be unbelievable
Christy Wright:or in or faith in, we're missing out on all those awesome things
Christy Wright:in life that also enrich our business and ourselves
Christy Wright:personally.
Host:So you talk about boundaries, what do you see is
Host:the connection between boundaries and your calendar?
Christy Wright:I think when you set a boundary, and these, these
Christy Wright:are absolutely its guidelines. But when you set a boundary, it
Christy Wright:really helps you decide in advance. And when you make
Christy Wright:decisions in advance, it takes away so much of the mental angst
Christy Wright:of trying to decide in the moment, every single time an
Christy Wright:opportunity, or a request comes up where you've got that pool of
Christy Wright:water for No, but I feel like I need to say yes, and you've got
Christy Wright:this mental anxiety going on. If you have a few boundaries that
Christy Wright:are in place, that you go ahead, and you have already decided in
Christy Wright:advance that the pressure off of you where you can rely on that
Christy Wright:boundary because it made the decision for you. So I'll give
Christy Wright:you an example. Sunday night or night that my husband and I have
Christy Wright:perfected since the beginning since we even date it and it's
Christy Wright:just upon that we set aside and we said, with very few
Christy Wright:exceptions. This is the night that we're gonna have together.
Christy Wright:We don't do anything exciting. We do laundry and just get up
Christy Wright:and hang out and get ready for the week. It's not a very
Christy Wright:exciting time, but it's our time that has protected that time
Christy Wright:that we can count on together. So anytime anyone asks me to do
Christy Wright:anything on Sunday night, I don't even have to think about
Christy Wright:it. Making that decision is effortless. I'm like oh no, I'm
Christy Wright:sorry. That's That's awesome. My husband and I, and what Doug
Christy Wright:later this really protects our priorities and it keeps life's
Christy Wright:endless demands from chipping away at those because you have
Christy Wright:this protected does. Now of course exceptions come up this
Christy Wright:last week. I flew out on Sunday because I was going to
Christy Wright:Connecticut to speak have been doing media and then go to
Christy Wright:Philadelphia and We didn't have yesterday. So there's gonna be a
Christy Wright:few exceptions, it's not rigid and absolute, but for the
Christy Wright:majority of the time, that the time that he and I can tell him
Christy Wright:and it's a great boundary that makes decision making effortless
Christy Wright:on you, which is what you need when you're already in so high
Christy Wright:demand, people get caught up in this idea of okay things as
Christy Wright:being I'm gonna supposed to work 50% of the time and be at home
Christy Wright:50% of the time, and no, that's not realistic. That's not the
Christy Wright:world that we live in. It's not how we function. And so I tell
Christy Wright:people, it's really not about a 5050 split, it's about being
Christy Wright:100% present, when you're at work, work hard, be there be
Christy Wright:focus, when you're at home, put the phone down, close the
Christy Wright:computer and be present for the people and the moments and the
Christy Wright:memories that are happening, right and five years. Life
Christy Wright:Balance is not about giving everything an equal amount of
Christy Wright:time. It's about giving the right things at the right time.
Christy Wright:And so there's going to be seasons where you want more. So
Christy Wright:it's good to have an ebb and a flow. But people get caught up
Christy Wright:in this prescription of it have to have this equation that
Christy Wright:equals balance. Well, it's really not that it's really just
Christy Wright:carving out time for the right thing for you, and giving them
Christy Wright:attention at the right time in your life, when that makes
Christy Wright:sense.
Host:So, you know, one of the things that's just heartbreaking
Host:for me is when people you know, they have kids, and they feel so
Host:like helpless, like oh my gosh, how do I keep up with a spouse?
Host:And my job and I have kids and all this sort of stuff? Do you
Host:have? Have you seen any any sort of common characteristics or
Host:traits of people that really do that effectively?
Christy Wright:Yeah, I think it comes back to kind of what we
Christy Wright:were just saying, there's no one right? I have prescription for
Christy Wright:it. But here's one of the things I have identified, the people
Christy Wright:that are the most fulfilled and have that sense of balance,
Christy Wright:meaning they just they feel he's looking self, if that equal
Christy Wright:split of things, but they just feel pretty good about the way
Christy Wright:that their life looks up. People spend all their time, or at
Christy Wright:least the far majority of their time, on things that are
Christy Wright:important to them. And they don't do things that unimportant
Christy Wright:to them. Where the opposite is also true. The people that they
Christy Wright:may have families, they have jobs and their federal maybe,
Christy Wright:you know, they may manage their schedule well. But when they
Christy Wright:spend their time on things that they don't care about, just like
Christy Wright:you and I was saying they go to this place want to go to, they
Christy Wright:take on projects they shouldn't take on, they take on other
Christy Wright:people's problems and responsibilities are not there.
Christy Wright:They quickly get stressed, quickly get exhausted and
Christy Wright:anxious and frustrated, because they're doing things that are
Christy Wright:not important to them. So your decision making paradigm is, do
Christy Wright:they need me and can I do it, and you spend all of your time
Christy Wright:for someone else, you will get stressed and frustrated and feel
Christy Wright:Alabama out of balance, even if you have all the time in the
Christy Wright:world. But you can be incredibly busy and incredibly productive
Christy Wright:and you could have a lot of things on your plate. But if
Christy Wright:those things are all important to you, then you have a little
Christy Wright:bit more sense of balance because you're not wasting time
Christy Wright:just trying to fill fill everyone else's needs and
Christy Wright:pleasing other people. You know that what you're doing actually
Christy Wright:gives you energy and joy because you chose our purpose versus
Christy Wright:reacting to someone else. Someone else's demands of you.
Host:I love that. So Christy, thank you so much for being
Host:here. We wish you the very best.
Christy Wright:I appreciate it.