It’s clear that housing associations need to find new ways to engage with their customers. Recommendations by the Better Social Housing review and the upcoming introduction of Tenant Satifaction Measures are placing more emphasis on the customer’s experience of the service they receive from their landlord. 

Platform have launched their new Customer Voice Panel. We previously had a customer scrutiny panel and a customer experience panel who reported to the board. This new panel however represents a change in the way we listen to customers, so we wanted to tell you about it and hear from the people involved.