Artwork for podcast Beyond the Title: Conversations with ServiceNow's Elite
Navigating Careers and Achieving ServiceNow Excellence with Leah Smith
Episode 47th December 2023 • Beyond the Title: Conversations with ServiceNow's Elite • Farrah Wells
00:00:00 00:33:02

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In this episode of the Beyond the Title podcast, Leah Smith provides valuable insights into her career journey and highlights the pivotal role of values. 

The Significance of Curiosity

Leah's perspective revolves around the power of curiosity. She believes that maintaining a curious mindset is essential for both personal and professional growth. She emphasizes that curiosity is a fundamental trait that fuels learning and development. It's a quality that keeps individuals exploring, learning, and growing in their lives and careers. 

Overcoming Imposter Syndrome and Psychological Safety

Leah candidly shares her experiences with imposter syndrome, a challenge many leaders face. She recounts a defining moment early in her career. Realising that others genuinely want her to succeed. This insight transformed her ability to assertively present her ideas and challenge the status quo while maintaining a high level of respect. 

Mentors and Role Models

The conversation shifts to the role of mentors and role models in career development. Leah's experiences highlight the value of being open to learning from a wide range of sources, extending beyond the workplace. In the digital age, with a wealth of resources like social media and podcasts, access to mentorship and guidance has never been more accessible. It's about seeking inspiration and knowledge from thought leaders and experts in various fields.

Choosing the Right Career Path

For young professionals embarking on their career journey, Leah offers crucial advice: align your chosen career with your core values. Whether it's a thirst for continuous learning or financial aspirations, understanding your values is the key to making informed career decisions. 

The Value of ServiceNow Certifications

The conversation delves into the importance of ServiceNow certifications in an ever-evolving platform. Leah recommends starting with the Certified System Administrator (CSA) certification for beginners. These certifications are akin to badges of honor in the industry. The more certifications you accumulate, the more appealing you become to potential employers. With ServiceNow introducing new partner programs, certifications have never been more crucial, as they significantly enhance your employability.

Staying Up-to-Date and the Role of Thought Leaders

Embracing the ever-shifting landscape of ServiceNow is key, and Leah offers invaluable advice for the rising generation. She unveils a gateway to enlightenment, urging newcomers to explore the wealth of knowledge on ServiceNow's YouTube channel. Here, a trove of insights and information awaits, reshaping your understanding of this revolutionary platform.

Balancing Ambition and Humility

The conversation ends with a discussion on the delicate balance between ambition and humility. Leah believes that maintaining a routine, engaging in regular exercise, and upholding discipline are vital aspects of her life. She shares her personal journey of growth, attributing it to unwavering belief and consistent effort. Her story serves as a testament to the importance of maintaining a strong foundation and constantly striving for success.

“No job is too small.” - Leah Smith

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