Edward asks: "I spent months documenting our processes in Notion. The problem? My team ignores them and asks me the same questions over and over. How do you actually get people to use the systems you build?"

In this episode, Scott calls out Edward's hidden control trap (you're still getting an ego boost from being the answer), explains why people flow to the path of least resistance, and shares the "I don't know" technique that stopped his team from treating him like a human AI. You'll learn why going from knowing everything to knowing nothing is the key, and when ignored SOPs actually reveal a staffing gap.

The bottom line: Stop being the easiest answer. Say "I don't know." Your team will start using the systems when you stop being the path of least resistance.

Got a business question? Ask Scott here: https://scotttodd.net/ask