Fraudology is presented by Persona.

For most card-not-present businesses, chargebacks are seen as an inconvenience and a cost of doing business. But, what if there was a way to learn from your company's chargebacks to not only reduce lost revenue but improve your customers' experience?

Today's guest, Dominick Squeo, former Director of Fraud Investigations at DraftKings & currently a risk consultant for Eilers & Krejcik joins Karisse to talk about their shared experiences & lessons learned by managing chargebacks differently than the industry standard.

Today they will talk about:

• How starting out on the chargeback side of fraud was a great teacher to Dominick, providing experience that has served him well throughout his career
• The strange coincidence Dom & Karisse have in common in their careers, the experiences & lessons learned from the methodology Karisse has been "preaching" for years
• Why pre- and post- chargeback alerts are not the only way to reduce incoming chargeback volume
• Some of the hidden benefits of performing root cause analysis, a specific path for 1st party misuse (friendly fraud) chargebacks, and strategically responding to the right chargebacks.

Next week, Dominick is back to talk more about his experience working in igaming/online gambling in the US and what every prospective fraud-fighter in this vertical and vendor wanting to enter this market needs to know first.

To connect with Dominick via LinkedIn: https://www.linkedin.com/in/sfd55/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.