Andy welcomes Dr. Frank Nguyen to this episode of The Talent Development Hot Seat. Frank is an author, speaker, and executive who specializes in transforming learning organizations through strategy and technology. He has led enterprise learning for Fortune companies, including a large well-known retailer, American Express, and Intel. He’s published extensively on the intersection of e-learning, instructional design, and performance support.

Frank Nguyen is also a recipient of The Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training learning strategy, business transformation, and technology has been recognized by Brandon Hall and Chief Learning Officer. Frank has served on a variety of learning industry committees for Adobe, ATD, B-JET, Brandon Hall, eLearning Guild, and ISPI.

In this episode, you’ll hear:

1. How Frank Nguyen landed in learning and development from the IT sector and discovered his niche.
2. Why streamlining training can lead to more confidence and competency at work.
3. How gaining influence within the company can help build a business case for your learning and development strategies.
4. What Frank did to scale training using the systems he implemented during a hiring rush in the middle of the pandemic.
5. The three components he uses for internal talent development and how you can apply those to your organization.
6. His TENC model and how he applies it in the workplace.

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