In this episode, Richard is joined by Paul Croker, founder of 18IT. Paul describes his business as doing IT differently, with a cup of tea and some rock and roll. He aims to make the complex simple, and seeks to help small and medium sized enterprises protect what is important to them, and to their clients.
They talk about Paul’s experience of transitioning from a large, corporate IT team to running his own MSP. Paul shares the tools he uses in the business and the kind of support he provides.
They discuss partner relationships, and how Pax8 differs from other vendors. Paul explains the culture at Pax8, how they help him grow, and how he’s inspired by some of the key team members. Plus, Paul talks about the highs and lows of running a business, and why MSPs need to build better connections with vendors.