Most therapists treat their About page like an afterthought—a quick bio, a headshot, maybe a list of credentials.
But here’s the reality: after someone reads your homepage, the About page is often the next place they click. And when they do, they’re not just browsing… they’re deciding whether they trust you enough to reach out.
In today’s market—where clients are more discerning than ever—your website has to start building trust immediately. And your About page is one of the most powerful places to do it.
In this episode, I walk you through how to rethink this page entirely. Because, despite the name, your About page isn’t actually about you. It’s about helping your ideal client feel seen, understood, and confident that you’re the right therapist to help them.
Here’s what you’ll learn in this episode:
1️⃣ Why your About page is often the second most visited page on your website—and what that means for your marketing.
2️⃣ The two explorations you must go through before writing a strong About page: understanding your client and understanding your unique value as a clinician.
3️⃣ The biggest red flags I see on therapist About pages (including resume-style bios and “dating profile” content) and what to do instead.
Resources & Links Mentioned:
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About Marketing Therapy
Marketing Therapy is the podcast where therapists learn how to market their private practices without burnout, self-doubt, or sleazy tactics. Hosted by me, a marketing coach, strategist, and founder of Walker Strategy Co—each episode brings you clear, grounded advice to help you attract the right-fit, full-fee clients and grow a practice you feel proud of.
Hey, hey, welcome back to Marketing Therapy episode 59.
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:Before we get into this one, I wanna let
you know that our most popular workshop
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:we have ever held Clear Website Full
caseload, is now available on demand.
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:So previously this was only hosted
live, and it's now available for
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:you to watch whenever you would like
in Clear Website, full caseload.
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:We ran this workshop in January
and got incredible feedback on it.
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:I dive into the four websites, cut
the four website mistakes that I see
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:therapists making and that are keeping
them from getting premium fee clients,
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:specifically in the skeptical saturated
market that we're in right now.
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:They're really, they're the
four mistakes that are the most.
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:Prolific when I look at websites and
I look at probably between 15, 20,
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:maybe more a week, and in the workshop
I walk you through what those mistakes
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:are, what they're costing you, but also
what you can do to start changing them.
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:So in this episode today, we're talking
about the About page, but you'll find
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:if you choose to join the workshop
that a lot of what we discuss there
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:applies not just to the About page,
but truly to your entire website.
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:So if you have been relying too
much on ai, you know who you are.
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:If you are interested in why you
have a website, but why it's not
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:converting, then this workshop
could totally unlock that for you.
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:Like I said, on demand access,
it's a hundred percent free.
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:So jump in at any time.
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:walkerstrategyco.com/cwfc.
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:We'll pop that in the show notes.
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:But do know that that is now officially
available whenever you'd like to watch it.
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:So like I mentioned, we're talking
today about the about page,
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:the about page of your website.
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:That, believe it or not, is not about you.
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:What's interesting is that your
about page is also often the second
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:most visited page on your website.
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:If you pull up your analytics right
now, chances are very good that
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:you're gonna see the about page
right there under the homepage, if
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:not very, very close to the top.
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:So it's important after someone reads your
homepage that they're clicking over to
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:the about page that tells us something.
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:When they click over, they are telling
us that they are interested in you,
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:they're considering you, they're
evaluating you, and ultimately they're
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:deciding whether to trust you or not.
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:And that's a big deal.
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:Okay?
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:I see a lot of clinicians treating
their about page like an afterthought.
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:When in fact, it is one of the
most powerful opportunities for
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:connection on your entire website.
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:Now, we've been speaking recently about
how things have really shifted when it
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:comes to the power of your website in
this market, our state of the industry
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:survey showed us the most significant
relationship between a website's
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:ability to convert and a full caseload
than we have ever seen in the data.
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:The strongest relationship
between a website that converts.
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:And a full caseload.
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:It showed us that you are over two
times more likely to have a full
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:caseload if your website converts.
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:Alright, so that highlights that your
website has a massive job to do right
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:now and trust, especially in this
era of what we're calling the trust
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:recession, where there is less of it
to go around than there has ever been.
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:Where your clients are more discerning
and more skeptical than they have ever
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:been than your website, your marketing.
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:Has to build trust on contact.
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:We cannot be waiting until the
consultation call or the intake
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:session for that trust to begin, okay?
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:It has to happen now and your about
page is one of the richest places
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:that that can begin to be built.
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:Often your about page is what determines
whether or not someone books a consult
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:or closes your tab and moves on.
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:Okay?
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:It's a big deal.
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:This isn't just filler.
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:This isn't just a check the box page.
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:You gotta have, it's not an afterthought.
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:It is not the place where you should be
throwing up just a headshot of you and
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:what you like to do on the weekends.
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:Okay?
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:This is a conversion page and when
used well is very, very powerful.
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:But I see so many clinicians
misusing it, which is exactly why
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:I decided to do this episode today.
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:Now, I mentioned at the top of
the episode that your about page,
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:despite the name is not about you.
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:Ultimately, there's two jobs that
this about Page has to do, okay?
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:One, it has to set expectations about
what it's like to work with you.
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:I need to get a sense here of what
it's like to be in the room with you,
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:what process we're gonna go through
together, what we're gonna be addressing,
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:how we're gonna be addressing it,
but it also has to build that trust.
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:So this is an opportunity
for genuine connection.
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:Where people can actually feel like they
have a little bit of a relationship with
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:you before that relationship even starts,
right before they ever get on a consult
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:or sit across from you in an intake.
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:So the wrong question to be
asking yourself when you write
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:your about page is, what do I
want people to know about me?
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:That is the wrong headspace.
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:The right question to be asking is,
what does my ideal client need to know
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:about me to feel safe reaching out?
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:Okay, that is a wildly different.
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:Lens on the same question, so we
are sharing about you, but it is the
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:about page through the lens of what
matters to your client in order to
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:make a decision about whether or not
you're the right therapist for them.
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:When clients come to your about page,
really when they come to your website
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:in general, but specifically the about
page, they are looking for signals
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:that you understand what they're going
through, that your approach aligns with
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:what they want or what they're expecting.
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:That they're not gonna feel
judged or talked down to, right?
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:That this is gonna feel collaborative.
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:This is a chance to give a little taste
of what that experience with you is like.
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:So even though your work is clinical
and evidence-based and deeply skilled
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:and requiring so much training and
expertise here, it must feel approachable
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:and relational and non-intimidating.
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:And that's where a lot
of clinicians struggle.
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:Because you got through grad school
writing about therapy, right?
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:Writing grad school papers.
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:Not about your therapeutic approach in a
way that a lay person is gonna understand.
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:Right.
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:Not in a way that normal
people can read it and say, oh
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:yeah, that makes sense to me.
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:That's what I'm looking for.
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:So many clinicians default to
the super clinical jargon and it
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:ends up coming back to bite them.
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:'cause when someone decides to reach
out to you no matter how they're
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:reaching out to you or where they
have to cross a certain barrier, so I
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:want you to imagine someone standing
on one side of a really tall wall.
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:That person has to get over that
barrier to decide to work with you.
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:So on the other side of the wall is
becoming a paying client of yours.
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:Your marketing's job is to lower that
barrier as much as you possibly can.
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:We cannot eliminate it.
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:There will always be one, but what
many clinicians don't realize that
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:they're intentionally doing on
their about page, but really like
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:we talk about in Clear website, full
caseload in your entire website.
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:They're unintentionally increasing
the height of that barrier.
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:They're making that wall taller.
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:They're making it harder and
more challenging for people to
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:decide they want to reach out.
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:They're introducing hesitation
or doubt or uncertainty when they
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:should be decreasing those things.
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:Lowering that barrier, right?
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:Making it like this six inch
step that this person has to step
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:over rather than this wall or
mountain that they have to climb.
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:Are you following me?
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:That's what a good about Page
can do is lower that barrier.
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:Now at this point, I have supported over
a thousand clinicians specifically on
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:their about pages between our Confident
Copy Live program, where I get to
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:actually see what people are developing
and weigh in on it, provide feedback,
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:and are done for you Services where
I'm reading literally every single
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:word that we ever provide to a client.
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:I've seen a lot of these pages in
action and especially when I see
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:our Confident Copy live, students
wrestling with it, I realize.
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:That in order to create a
successful about page, there are two
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:explorations you have to go through.
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:You've gotta be clear on two things,
and the first is your client, right?
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:Your about page isn't about you, it
is about your client, and we cannot
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:know how to write to your client
if we don't know who they are.
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:That sounds like a brainer,
but people skip over this.
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:You cannot know how to write to your
client if you don't know who they are.
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:So what's really important prior
to engaging in your about page to
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:consider what expectations your
client does have about therapy.
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:One of the most common questions
we ask are done for you clients
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:in our kickoff call is, has your
ideal client been to therapy before?
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:If they have, they're probably
coming in with certain expectations
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:or ideas about therapy.
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:If they haven't, and you often work
with people who are new to therapy,
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:then they might have some connotations.
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:Or some expectations about what this
is, whether or not they are correct,
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:but we have to be really clear about
what they're thinking therapy is or
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:isn't and what they're needing from you.
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:What misconceptions they have, what
they want out of this experience,
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:what fears they might have about it.
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:Right.
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:What's making that barrier
higher for your clients?
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:Are they worried about whether
or not it's gonna work?
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:Are they worried about being judged?
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:Are they worried about being
awkward or it being hard work, which
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:spoiler alert probably will be.
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:And what have they already
tried, if not therapy?
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:Maybe they're a self-help guru.
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:Maybe they've listened to every
possible podcast about it.
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:Maybe they're a yogi or a mindfulness
person, but what they have tried
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:so far hasn't worked, or at least
not as well as they needed to.
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:And what are they hoping is going
to feel different this time?
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:What are they needing out of you
to know that therapy was a success?
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:These are the types of things you have to
know about your client in order to write
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:something strong about that expectation
setting that your about page needs to do.
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:Now, it's also really important
to reflect on what's gonna build
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:trust with this type of client.
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:Maybe you work with someone
who's super academic.
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:They're probably going to
appreciate certain things about
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:your background and your language
and the way you present yourself.
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:Maybe someone who is really creative
and looking for something where
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:that part of their identity is
honored in the therapy experience.
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:Maybe that's your client.
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:So what's gonna build
trust with this person?
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:Is it lived experience?
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:And we'll get into that in
this episode a little bit.
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:How to decide what you share about your
own experience, but we've gotta really
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:explore how to share your approach in
a way that's gonna make sense to them.
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:What can they expect in
the first part of therapy?
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:What can they expect
in individual sessions?
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:Or are they someone who doesn't
necessarily care about the
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:nitty gritty, but they are
interested in the overall picture?
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:What does this person
value in a therapist?
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:Do they value directness?
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:Do they want to be challenged?
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:We've gotta know what's bringing this
client in and what they're gonna value in
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:this experience to really make sure that
what you're writing is aligning with that.
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:So ask yourself this.
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:What would reassure your client?
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:What would help them feel,
understood or reduce hesitation?
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:What could we do here
to lower that barrier?
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:Now, so often therapists default
to slapping their degrees up there.
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:I mean, the number of about pages I have
read that read like a literal resume.
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:Countless, absolutely countless.
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:So you list your degrees or you list
your modalities, how you're cycle
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:analytically trained, and it's just a
long list of acronyms for all the methods
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:you use or all of your certifications.
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:But are these really the things.
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:That are gonna reduce that hesitation,
lower that barrier, increase that trust.
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:Rarely is your client asking,
where do you go to school?
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:Often they're asking, can you help me?
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:That's the job of your about page.
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:So defaulting to the degrees and the
modalities and the certifications or
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:what you like to do on the weekend
and how you take your coffee or
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:tea, neither of those things are
answering the fundamental question.
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:Your clients are coming here
with, which is, can you help me?
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:Can I trust you right now?
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:So that's the first exploration
that you have to go through in order
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:to write an effective about page.
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:The other one, the other exploration
you've gotta do here and spoiler
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:it, is the harder one is you,
is yourself, is your approach,
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:is what you bring to the room.
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:And this is where I see a lot
of our confident copy students
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:get kind of uncomfortable.
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:Because they're having to look
in the mirror and say out loud
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:why they're good at what they do.
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:Often they're reflecting on
it for the very first time.
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:They've never actually thought about why
they are such a talented clinician, and
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:it can be a little bit uncomfortable.
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:What do you consistently
bring into the room?
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:One of my favorite journal prompts we
have in our Confident Copy program is
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:inviting clinicians to imagine they
are leaving a really wonderful session.
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:You know, those sessions, the one that
just light you up, you're like, oh,
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:this is exactly why I do what I do.
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:What did you bring to the room for
that session for it to go so well?
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:Because it wasn't just your
client doing the work, right?
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:You brought something to the room.
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:So what do you do consistently
in session or outside of session?
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:That results in those incredible
outcomes for your clients.
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:And what feedback do you get about it?
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:Always a great thing to reflect on.
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:Now, we're not gonna slap up client
quotes on your website, but we can reflect
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:on when it comes to feedback you've
gotten after clients, move on, graduate,
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:terminate because they're doing so well.
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:What are you hearing?
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:Or in the middle of the relationship
when they come in and they say,
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:I thought of you this week.
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:What feedback are you getting and
what's actually changing for your
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:clients when they work with you?
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:Chances are you're not just
about symptom management, right?
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:You're about something more,
something deeper or bigger.
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:So what's actually changing
for your truly ideal clients?
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:When you call to mind the people you
absolutely love to work with, what
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:is happening in their lives that
makes therapy with you so successful?
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:So again, maybe think back
to a powerful session.
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:Maybe you've had one recently, or you
just have a really great memory of
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:one from long ago, and ask yourself,
what did I actually do there?
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:What perspective did I offer?
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:What environment did I create?
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:What question did I ask?
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:Or observation did I make that really
unlocked something for my client?
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:What did I notice that
others might not have?
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:Okay, this is an uncomfortable one,
but what do you bring to the table
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:that other clinicians may not?
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:This is not a better
or worse thing, right?
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:This is about a special sauce
thing because there is a
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:reason clients choose you.
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:There is a reason that you are
the right fit for some people
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:and not be right for others.
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:You do offer something different, but
you've gotta figure out what that is.
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:You've gotta get comfortable with it.
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:So that's that second exploration.
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:Your about page when it comes to
this one is about sharing how you
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:think and how you work and what it
feels like to sit across from you.
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:Okay.
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:Not to mention why that
experience has so much potential
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:for the type of transformation
that your client is seeking.
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:And this isn't about ego, right?
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:Like this isn't about inflating
yourself and feeling like the absolute
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:best clinician in the whole world.
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:But if you can't name your
value, you cannot expect your
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:clients to see it either.
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:Let me say that again.
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:If you can't name your value, you can't
expect your clients to see it either.
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:So, like I said, a little bit
harder when it comes to that second
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:exploration, but why are you so
good at the work that you do?
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:What do you bring to the room?
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:What do your clients appreciate about
you and how can you be bringing that
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:into how you talk about your work?
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:Now, I mentioned that one of the
worst things you can do on your about
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:page is to slap up a headshot and
what you like to do on the weekends,
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:or how you take your coffee or tea.
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:And often when I look at about
pages that are struggling, they
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:fall into sort of two camps.
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:One is the Uber formal camp, and then one
is the super casual all about Me camp.
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:Okay.
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:So when it comes to the All About Me
camp, I see clinicians sharing things like
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:their favorite drink or their hiking hobby
where they grew up, their dog's name,
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:random trivia about their personality.
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:And yes, there is a time
and place to share this.
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:And in a moment I'm gonna go through
the kind of self-disclosure filter
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:that we guide our clients through.
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:But do your clients
actually care about that?
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:Is that the reason they're choosing you?
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:Your about page isn't your
dating profile, right?
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:It's about building trust.
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:It's about reducing hesitation.
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:So it's not that these things
can't belong, it's not that a
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:great about page can't also include
some notes about you as a human.
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:But we've gotta be really careful about
edging into territory that makes your
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:about page all about you and what you
like to do when that information isn't
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:actually relevant to your client.
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:So let me sort of guide you through
what we call the self-disclosure filter.
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:This is what we walk our
Confident Copy students through.
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:If you go through our program,
you'll be guided through this as
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:you write your own about page.
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:But there's three questions to ask
when it comes to deciding whether
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:or not to share something about your
history, background, lived experience,
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:lifestyle, whatever that might be.
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:So this can be used for how
you take your coffee or tea.
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:It can also be used for your own trauma
history or your identity as a mother.
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:Whatever that might be, because there are
opportunities for self-disclosure in your
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:marketing that are very, very powerful.
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:So this filter can walk you
through whether or not what you're
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:thinking about is worth sharing.
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:Question number one.
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:Am I comfortable sharing this?
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:If the answer is no, stop here.
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:You do not owe the internet anything
when it comes to your story.
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:You do not have to share
anything about yourself.
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:Comfort comes first.
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:So if your answer is like, oh,
this absolutely gives me the
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:heebie-jeebies to share, don't share it.
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:Period.
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:End of discussion.
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:Move on.
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:If the answer is yes, maybe you're
thinking about whether or not to
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:share the fact, for instance, that
you are the parent of adult children.
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:Okay.
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:Yeah, I think I might be
comfortable sharing that.
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:Then the next question is, is
this a meaningful connection
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:point for your client?
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:Is this something that if they knew it
about you, they would feel more inclined
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:to feel like you're the right fit.
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:If you do faith-based work, for
instance, including your faith-based
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:education, if you went to a faith-based
school, that could be an interesting,
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:you know, good thing to share.
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:If you're a therapist who works
with moms and you are a mom, I'm
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:gonna encourage you to share that.
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:I personally chose my clinician
because I knew that I wanted someone
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:who was a mom of multiple children.
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:If you're a second career clinician,
maybe you have a corporate background
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:or you work with professionals, that's
probably a powerful connection point.
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:Or if you have a multicultural
background, have worked overseas or
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:bilingual, and you serve clients who
are also multicultural or bilingual.
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:Again, another powerful connection point.
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:Can you see what I'm doing here?
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:If what you're thinking about sharing
is actually a reason this person
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:might choose you, then share it.
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:Because this is creating recognition.
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:This is creating a sense of, oh,
I'm not gonna have to explain myself
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:here, which is huge when it comes to
building trust and connection, right?
364
:But if it's just trivia,
then we're gonna remove it.
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:If it's just fluff, then that's
where I'm going to encourage
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:you to share that elsewhere.
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:Maybe that goes on your social media
in an individual post, but I wouldn't
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:recommend that it live on your about
page where the stakes are a bit higher.
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:Alright, so if the answer to
one, am I comfortable sharing?
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:This is yes.
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:If the answer to two is this, a
meaningful connection point is yes.
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:Then the final question is, do
clients need to know this right now?
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:There are certain things that are
absolutely fabulous and impactful
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:to disclose about yourself, but are
best done in the context of your
375
:therapeutic relationship, right?
376
:Best shared inside the therapy room,
not necessarily on your website.
377
:Not everything about
your story belongs there.
378
:So this third question is about
asking yourself, is this lowering that
379
:barrier to reaching out to me now?
380
:Or will this be more powerful
once we've built trust?
381
:So maybe you're sharing higher level
details that you know are relevant
382
:to someone deciding if you're the
right fit on your website, and
383
:then other elements of your lived
experience, other things that you
384
:would be comfortable self-disclosing.
385
:Those belong in that sacred
space that is the therapy room.
386
:Okay.
387
:So be intentional about
what you choose here.
388
:You may or may not need to share your
entire background or the entire story
389
:that led you to choose therapy right now.
390
:You can use these three
questions to decide that.
391
:So again, those three questions
for the self-disclosure filter.
392
:One, am I comfortable sharing this?
393
:Two, is this a meaningful
connection point?
394
:And then three, do clients need
to know this right now or would
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:it be better shared later?
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:Alright.
397
:Have I convinced you that
your about page matters?
398
:Let me give you some red
flags that I run into when I'm
399
:reviewing websites, specifically.
400
:Those that are interested in working
with us or already have a website
401
:or feel like it's not converting.
402
:The about page is often the
second place I go, right?
403
:So I am seeing a lot of
these, so some red flags here.
404
:One that it's reading like a resume.
405
:Okay?
406
:That it is just way more about you,
your credentials, your training.
407
:There's more acronyms than
there are actual words.
408
:That is not effective for
connection or expectation setting.
409
:Which are the two things
that this page needs to do?
410
:Two, if it reads like your chronological
life story, I have landed on many
411
:about pages that start with, I grew
up in X, you know, where they grew up
412
:and what their family life was like.
413
:And you know what?
414
:That story is probably relevant to
why they're a therapist, but it's
415
:not the job of the about page.
416
:And if that's what I'm being
introduced to when I come to the
417
:about page as a potential client,
chances are I'm just gonna click away.
418
:Okay?
419
:Another huge red flag is that you have
written your about page in third person.
420
:If you have done this, my
friend, we have an issue.
421
:If you are a solo clinician, that
about page needs to be written in.
422
:First person.
423
:I, not Anna is a psychoanalytic
therapist facing Nashville, Tennessee.
424
:No, no.
425
:I'm a therapist who
believes that when we do.
426
:The deeper work of looking at
where your patterns came from, we
427
:unlock the power to change them.
428
:Which one would you call?
429
:Okay, do not write in third person.
430
:If you are a group practice, then
you should be writing in WE language,
431
:and each of your clinicians should
have individual bio pages that are
432
:written in first person eye language.
433
:Okay?
434
:So a little bit of a different approach
for a group practice, but still,
435
:never, ever, ever write in third person
when referencing a single clinician.
436
:Next, do not overload your
about page with modalities.
437
:Now there's a fine line here these days.
438
:If you were to check out the done
for You sites that we've done in the
439
:last year or so, you will often see
a modalities or methods section of
440
:the About page and in Confident copy,
we have an entire block for that.
441
:So it's not that you shouldn't be sharing
your modalities in this day and age.
442
:Actually, AI is looking for
authority that you're credible
443
:and you know what you're doing.
444
:So it's absolutely worth it to
share about your modalities, but
445
:we cannot be overloading the page
446
:with those things.
447
:It's also very important if and when
you share about your methods and
448
:modalities that you are doing so in
very, very client friendly language.
449
:So EMDR, how would you
describe this to a client?
450
:IFS, how would you
describe that to a client?
451
:Making really sure that you're not
getting into that clinical jargon,
452
:territory that you're staying away
from, that you're keeping things
453
:really focused on how your clients
would actually understand something.
454
:And then I think the other two
red flags are a little bit more
455
:general, but one is that you write so
clinically that you feel intimidating.
456
:Now sometimes when you talk about clinical
stuff or provide psychoeducation on
457
:your website, it's building credibility.
458
:It makes me feel like you know what
you're talking about, but if that's all
459
:you do is right in this polished academic
way, I can feel like I don't belong
460
:here in my sweatshirt and leggings.
461
:Right.
462
:It actually can become intimidating.
463
:Or on the flip side, clinicians
who are so flowery and vague
464
:that it builds no trust at all.
465
:'cause I feel like you're not actually
writing to anyone in particular.
466
:You're not hitting on anything
specific to me, and so that
467
:trust doesn't really go anywhere.
468
:It sounds nice.
469
:It sounds fine, but it
doesn't really do anything.
470
:And as we talk about in our clear
website, full caseload workshop, warmth
471
:alone does not command premium fees.
472
:You probably are a
compassionate therapist.
473
:That's not what is going to lead someone
to decide to book you at your full fee.
474
:The primary gut check I often suggest for
clinicians is if your about page starts
475
:with the word I instead of you, then you
might be centering yourself too much.
476
:That's kind of the initial gut
check I like to be thinking about.
477
:Now, what does a good about Page
actually do and look like right
478
:by the end of your about page?
479
:A client should feel deeply seen by you.
480
:They should feel like they belong
here, like you're talking to them.
481
:They should be seeing things
specific to their experience,
482
:reflected back to them on the page.
483
:They should be getting a sense
of you and of your voice, your
484
:approach, your vibe, right?
485
:We're not writing this
like a grad school paper.
486
:We're writing this in the type of
language that you would say out loud.
487
:Your clients should also feel very clear
by the end of this page on what to expect
488
:in working with you, and that, again,
might be on a really granular level,
489
:like a session to session level, or it
might just be kind of a larger process.
490
:You take them through, but they should
feel like they understand what could be
491
:coming next when they decide to reach out.
492
:And hopefully your client does feel
comfortable reaching out, right?
493
:They should feel like they've built
a level of trust or insight into
494
:you enough to say, Hey, I think I
wanna reach out to this therapist.
495
:This feels aligned.
496
:This person could get me.
497
:I could see myself sitting down
and talking to them, not, wow.
498
:They sure have a lot of certifications.
499
:That's not the feeling we're going for.
500
:Okay.
501
:Okay.
502
:Now, when we guide our folks in
Confident Copy through writing an
503
:about page or when we write it for our
clients, it follows kind of a primary
504
:structure where first we're gonna
capture the attention of the client.
505
:If the top of your About Page starts with
the word about, we are missing out on an
506
:opportunity to really form connection.
507
:So we have what's called an
attention getting headline.
508
:We really draw that person in.
509
:Then we do a little bit of
what we call empathizing.
510
:We want to acknowledge what's
brought this person here.
511
:The other things they maybe have tried
the tipping point that led them to
512
:decide to seek out a therapist, right?
513
:And are not belaboring this, this
isn't a super long section, but
514
:again, we're starting with you.
515
:We're reflecting back to the client, Hey,
essentially, does this sound like you?
516
:The cool thing about this when
done well, is that we can start
517
:to do some of the filtering.
518
:We can start to be calling in clients
who are the right fit for you, who
519
:have the level of motivation or
insight or awareness that you need.
520
:And as we call blessing and
releasing, filtering out the
521
:people who don't have that yet.
522
:So when done well, this empathizing
session can start to qualify people
523
:who are the best fit for you.
524
:Then we get into expectation setting.
525
:So this is where we are using really
plain language, explanation of your
526
:approach, what it's like to be in the
room with you, what you're helping
527
:your clients address or overcome,
and then we focus on trust building.
528
:That's where we're gonna share a little
bit more about why your clients trust you.
529
:If you have lived experience,
that's likely where we'll weave
530
:in the self-disclosure piece.
531
:We're gonna talk more about why clients
appreciate you, where we're leaning
532
:more on that feedback that you've often
gotten from clients and things like that.
533
:Then we'll get into
methods and modalities.
534
:So it's only after we've really focused
on connection and trust building, do
535
:we really start to share those things.
536
:And like I said, we're doing that more
and more and it's really beneficial
537
:to do so as long as it's in that
very client friendly language.
538
:Next, we're absolutely gonna
have a section for training
539
:and certification, right?
540
:I wanna be clear, while I have
been poo-pooing an entire page
541
:about this, this still belongs
on your website, so absolutely.
542
:Make sure that people know
how well you're trained.
543
:All the things you can do, like
definitely put it in there, just
544
:not right at the top of the page.
545
:Okay.
546
:So we're gonna share your training
and education, and then we're always
547
:going to include an invitation
to take the next step, right?
548
:We often end this page with a
really compelling headline that
549
:kind of communicates the philosophy
of that clinician, followed, of
550
:course, by a call to action button.
551
:And there should be a handful of
calls to action throughout this page.
552
:We don't have to wait until the end.
553
:A couple other things we sometimes
add to this page is a guiding
554
:principles or core values section.
555
:We have some guidance and templates for
that in confident copy, but if you're
556
:guided by some really particular ideas or
philosophies, this is a great way to share
557
:that in a compelling way that clients can
still feel like they really relate to.
558
:They really might sink their
teeth into one or two of those
559
:values and feel especially seen
or connected to you in that way.
560
:If you're a group practice, we
almost always include this section.
561
:Because it's so powerful for giving
your team kind of some language for
562
:what it is that you do and helping
clients see you as a destination that
563
:is sort of centered around those ideas.
564
:And then if you're a group practice, we
often also include a letter from founder
565
:where you as the owner, get to share a
little bit more about why you created
566
:this practice and your vision around it.
567
:So that you're still highlighted
on the page, but you're also really
568
:championing your team and the ultimate
vision behind the work that you do.
569
:So that's kinda the framework that we
use when developing about pages for our
570
:clients and our done for You services,
or in the Confident Copy framework
571
:that you get access to when you join.
572
:So, like I said, your about
page is not about you.
573
:It actually has to do a ton of other
heavy lifting in your marketing.
574
:But if you do it well, you can be
qualifying the right fit clients
575
:and blessing and releasing those
who aren't gonna be a good fit
576
:all just from your website.
577
:So you're not sitting down in session
with someone who is completely
578
:misaligned with your approach.
579
:It can also set expectations about
what it's like to be with you.
580
:It can build trust and truly become the
page that leads people to call and say, I
581
:already know you're the therapist for me.
582
:Like, this can be the page that
does that when you do it well.
583
:This isn't about proving you're
impressive or listing every single
584
:thing you've ever been trained in.
585
:It's not about sharing your life story,
but it's about ultimately helping someone
586
:feel safe enough to reach out and to
realize, holy cow, I didn't know there
587
:was a therapist like this out there.
588
:That's what I want for you.
589
:Now, like I mentioned at the top
of the episode, our most popular
590
:workshop, clear website, full
caseload, is now available on demand.
591
:Where I dive more deeply into a lot of
the mistakes that I'm seeing clinicians
592
:make right now, specifically when it
comes to attracting premium fee clients.
593
:You can jump in at walkerstrategyco.com/c
594
:wfc, and then if you're interested in
working with us in our Done for You
595
:services, or if you want to jump into
Confident Copy and get access to these
596
:frameworks on your own, we'll include the
links to that in the show notes as well.
597
:So go forth, write Strong about pages.
598
:Focus on trust building and
expectation setting, and watch
599
:this page, start to do some heavy
lifting for you and your practice.
600
:I'm cheering you on.
601
:I'll see you next week.