Shownotes
David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE
Show Notes
- Watch Full Video Episode
- Evolution of Leadership (00:02:13) David Askwith and Carm Capriotto discuss the evolution of leadership and how it takes time and experience to become a great leader.
- Importance of Feedback (00:07:30) David Askwith advises small shop owners to ask for honest feedback from their employees to become better leaders and build better relationships.
- Learning from Mistakes (00:05:51) David Askwith shares his experience of losing his store due to a theft and how it helped him evolve as a leader and learn from his mistakes.
- Embrace the Pain (00:08:29) Importance of embracing difficult conversations and seeking advice from peers and networks to improve leadership skills.
- Self-Help and Time Management (00:09:35) The importance of seeking knowledge through self-help and time management to improve leadership skills.
- Establishing Company Goals (00:15:42) The challenge of bridging company goals to employees and establishing a living culture within the organization.
- Holding People Accountable (00:17:57) Importance of holding people accountable, meeting with employees regularly, and getting them to acknowledge mistakes and make changes.
- Building Consensus (00:20:18) Importance of building consensus and starting with why when leading a team, and not being afraid to ask for solutions.
- Tough Decisions (00:23:37) Making tough decisions as a leader, seeking to understand first, and coaching employees to change habits and perspectives.
- Consistency in Leadership (00:25:58) David and Carm discuss the importance of being consistent in leadership, treating everyone as an individual while having the same rules for everybody.
- Building Trust (00:26:55) David talks about the importance of building trust in yourself, your team, and your system, and how trust happens over time.
- Reputation (00:30:40) David and Carm talk about the importance of reputation in the industry, and how it can cut both ways.
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