Ed Powers, engineer by training and reformed salesman, joins the pod to discuss the science of how humans categorize experiences and make decisions, and how it is that Customer Success practitioners can use this knowledge to their advantage.

Who is Ed Powers?

• LinkedIn
• Service Excellence Partners

About this podcast:

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This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

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Mentioned in this episode:

Matik

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