Animal care and control services are redefining the community and embracing principles that promote safe, humane communities for people and pets. Keeping families together should be a primary goal of today’s field services operations. To do that, it is critical to understand the difference between cases of true cruelty, and when it is a case of neglect brought on by a lack of resources, knowledge, or both.

In this episode, we hear the first-hand experiences of four seasoned field services professionals. Whether you are a field services officer or not, their insights can help all of us understand not just when animals need help, but what kind of help we should offer.