Artwork for podcast Business-First Creatives: Client Experience & Systems for Service Providers
Systems in Session: Mastering Your Client Journey & Client Experience ft. Erin Belles
Episode 24111th September 2025 • Business-First Creatives: Client Experience & Systems for Service Providers • Colie James
00:00:00 00:36:21

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What happens when a creative business owner finally finds the systems support she didn’t know she needed? Absolute magic.

In this episode, I’m joined by Erin Belles, a custom framer and photographer who discovered my work through a two-year-old podcast episode. Three days later, she was a Systems & Session client. We dive deep into how she went from barely using Dubsado to confidently running a luxury client experience from start to finish.

Erin shares how she created a branded, high-touch proposal, wrote 33 pre-written emails during a solo hotel “workcation,” and built workflows for every offer—including newborns and heirloom portraits. If you’ve been dreaming of systems that make your business feel easier but still offer a high-touch client experience, this one’s for you.

Find It Quickly:

00:28 - Creating A Unique Client Experience

01:18 - The Journey to Finding the Right System

02:25 - Implementing Dubsado: Challenges and Successes

05:41 - Creating a High-Touch Proposal

13:05 - The Importance of Client Communication

18:41 - Morning Routine and Work-Life Balance

19:17 - Family and Newborn Workflows

21:26 - Creating and Customizing Proposals

22:38 - Email Systems and GPT Integration

25:57 - Refining Client Communication

28:07 - Final Thoughts and Testimonials

Mentioned in this Episode

Systems in Session

Dubsado

Connect with Erin

Website: erinbellesphotography.com

Instagram: @erinbellesphotographyct

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