Shownotes
Key Takeaways:
[1:25] – Introducing Christina
[5:21] – How playing a daffodil in a school play changed the way Christina viewed her life
[8:33] – How Christina started a debt collection agency
[13:06] – Christina shares how the debt collection industry challenged traditional practices and emphasized the significance of empathy, rapport building, and understanding the debtor's perspective
[20:38] – The importance of questioning industry norms
[24:27] - Why core values matter in business
[29:10] – How Christina became a NASA test subject
[37:37] – Embracing specificity and curiosity to move beyond broad-sweeping statements
[44:33] – How to embrace the power of "do-overs" in arguments to have more productive discussions
[47:55] – The importance of context and physiological openness in communication
[57:59] – What does happiness mean for Christina?
Resources:
