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Deliver a World Class Client Experience for Optimal Client Results and Retention
Episode 19122nd March 2024 • Built to Last • Megan Huber
00:00:00 01:11:52

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This episode with Nikki Nash is a taste of our Group Coaching Mastery workshop we've been recently delivering to a group of amazing entrepreneurs. We delved into the significance of client retention in building successful programs that yield results and keep customers coming back for more. A key aspect we talked about was the customization of content delivery to cater to diverse learning styles, fostering enhanced comprehension and driving action among clients.

Drawing from our own experiences, we really emphasize the importance of tailoring content to resonate with individuals, optimizing their learning experience and journey towards achievement. There's value of identifying clients' unique personalities and strengths to tailor methodologies for better support, ultimately enhancing their success within group coaching programs.


00:40 Building a Solid Marketing Plan

03:19 Exploring Group Coaching Programs

33:48 Importance of Community and Connection

34:31 Providing Accountability and Support

37:45 Critical Points in a Program

42:50 Implementing and Tweaking Systems

44:41 Understanding Learning Preferences

49:38 Importance of Support Structures

51:57 Importance of Community Engagement

54:11 Creating a Client Success Plan

56:35 Facilitating Community Engagement

59:04 Client Accountability and Self-Accountability

1:03:15 The Power of Community in Retention

1:05:41 Mutual Client Success Plans

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