Shownotes
At One Health, our mission is rooted in the collective experiences and aspirations of our founding providers, who have dedicated their careers to delivering compassionate, evidence-based care while prioritizing provider wellness and patient-centered value. Our mission statement embodies three core principles: Delivering Value to the individual, laser focus on provider wellness, and a for all mission. At the heart of our mission is the belief that true
healing occurs when providers take the time to truly see and understand their patients as human beings. We encourage our providers to connect with patients on a deeper level, fostering trust and empathy by acknowledging the "color of their eyes'' – a metaphor for recognizing the whole person beyond just their medical data. By prioritizing provider wellness, delivering patient-centered value, and upholding a "for all" mission, One Health aims to restore the essence of human connection in healthcare, empowering our providers to serve their communities with compassion, excellence, and an unwavering commitment to holistic care.
Transcripts
00;00;00;00 - 00;00;33;15
Liam
Welcome to the One Health Modern Primary Care podcast. One health is a value based primary care platform that enhances the patient experience, improves the health of individuals and populations, and reduces medical costs with a laser. Focus on provider wellness and care for all at One Health. Our mission is rooted in the collective experiences and aspirations of our founding providers, Doctor Cook and Doctor Sahrawi, who have dedicated their careers to delivering compassionate, evidence based care while prioritizing provider wellness and patient centered value.
00;00;33;17 - 00;00;34;12
Liam
Let's get started.
00;00;34;17 - 00;00;56;21
Dr. Sharawy
I won't be able to call to tell you exactly because I can always look at it. One thing. Keep going. Do don't mind me. Oh, sure. But, you know, I think we all together crafted the mission statement. It's really the mission statement was crafted out of really from many, many years ago, from the time that we all decided to become doctors and went through our training and then came out, it's what shaped the mission statement.
00;00;56;21 - 00;01;20;08
Dr. Sharawy
I think the mission statement really is focused. Let's just talk from a provider standpoint, you know, really focused on creating a model that's focused on a value based platform that really focuses on getting providers well, okay, and creating environments where providers can actually wake up in the morning and want to come to work. And when they do that, they can deliver on them.
00;01;20;08 - 00;01;41;22
Dr. Sharawy
On the mission of what our mission statement is, that is to take care of the best, take care of our patients in population the best we can. Okay. And when we say the best we can, that means we got to come to work happy. We got to have team members that are happy. And we've got to create the environment where when the our patients come see us, they're in a happy environment.
00;01;41;24 - 00;01;56;01
Dr. Sharawy
And that's not verbatim what the mission statement said, but I think it's what embodies, you know, everything that the three of us since the beginning of our careers have tried to strive to and get to. Right, exactly.
00;01;56;04 - 00;02;26;01
Dr. Cook
,:00;02;26;01 - 00;02;53;22
Dr. Cook
And we say value is the big B, this compassionate, excellent, evidence based way to care for them. and then help them by lowering the cost, the value piece. And we often talk about value of population health, but really want to drive value to lower the cost for the individual. And you what I wanted to do that. And then we were lucky enough to meet other folks that were within, our professions that did the same and put our practice together.
00;02;53;25 - 00;03;12;22
Dr. Cook
I think what makes it special is that we always had a laser focus and, and that's that, that last part of that. And we can read the mission statement later, but a laser focus for provider wellness. And I'm taking that from you because that's something you, you really espouse. and what does that mean? That means that those are taking care of other individuals, and other humans have to be taken care of as well.
00;03;12;28 - 00;03;31;29
Dr. Cook
Yeah. And and it's one of the things that we weren't finding we were we were finding that that providers were becoming lost in the value of health care. But when you do that and then you have also a laser focus on the for all mission. Yeah, it's something that I want to make sure that that is heard about one health we are a for all program.
00;03;31;29 - 00;03;56;02
Dr. Cook
And I think about the physicians that we've collected together, all of our partners over the past, you know, 30 years. And what we're actually striving to be is is this consumer driven, individual driven practice with a laser focus on the provider wellness and, for all mission and for all for us. But, you know, we're going to state that probably a couple times today.
00;03;56;04 - 00;04;36;24
Dr. Cook
s, in:00;04;36;24 - 00;04;56;17
Dr. Cook
them to get all the information they have. But there's one most important thing they can tell me. and so the resources would go in, they would usually come out 30 minutes later with a litany of blood pressures and lab results and specialty visits and, and, lots of different things that say, well, you've got a lot of great information, but you don't have exactly what I need.
00;04;56;20 - 00;05;16;03
Dr. Cook
And, I said, go back in this time, take 15 minutes to do it. So they go back in and 15 minutes later they come out with more information about the patient. You know, again, it was great information, lab work, data on, on imaging tests that had been done, etc.. I said, well, you still don't have the one thing I really need the most and you need the most.
00;05;16;05 - 00;05;46;27
Dr. Cook
I'll give you about 30s to go in and get that. and so they would go in and come out and maybe one over the years, you got close to the answer. And what I was trying to get to is, is find out what is the color of the patient's eyes, because to me, that meant that the individual physician or provider spent enough time to sit down, focus on on the person, the human being in front of them to really become a part or advocate of their, mental emotional health, behavioral health, physical health and spiritual health.
00;05;46;29 - 00;06;03;24
Dr. Cook
And without doing that, you become almost a robot. And the environment. And how many times have we heard people say, and I've been to the doctor, to where I look over my doc is sitting in the computer, just working out like a putrid. About halfway through, I say, look, I'm over here, my information's over there, but I'm over here, you know?
00;06;03;27 - 00;06;20;05
Dr. Cook
So it's really one of those things that we try to embolden, folks and, in again, I will say this. I'm lucky enough to have met Ehab and folks like Mark Collins and Jim Shafer and Chris Wolfe, and I'll go down the list. I mean, I could go to the litany of all the doctors that were around.
00;06;20;08 - 00;06;31;07
Dr. Cook
they embody that. And we have done so well at collecting physicians together that know the patient's eye color, and really can work with them. And unique ways to heal.
00;06;31;09 - 00;06;48;09
Dr. Sharawy
Yeah. I'll just add real quick to that, that it's such a great story because it really hits to the core of really what we're all about in, in, in, you know, when a patient comes in and has that snapshot of time and I'll do it again from another perspective, I'm going to do the pap smear mode, do those things like that.
00;06;48;11 - 00;07;10;21
Dr. Sharawy
That's probably the least important thing that may be happening to that individual in their life. And if you don't get that touch point, that connection, that understanding the color of their eyes, then you're going to lose a great opportunity to really take care of them holistically. I feel like we've unfortunately lost a lot of that in health care because it's so driven by, you know, boom, boom, boom on the hamster wheel.
00;07;10;21 - 00;07;29;06
Dr. Sharawy
Go go go go go in. I still believe this. Anybody that decides to go into medicine, whether you're a nurse practitioner, PA, nurse, physician, you're going in it because you believe in the service. You believe that this is something that you're serving a community, that then you get dropped into a system that doesn't let you be your best self.
00;07;29;06 - 00;07;47;13
Dr. Sharawy
You just can't. You're inundated with the EMR, with all the stuff that we've been talking about. We have to fight hard to restore back to the essence of that human connection. because it's really critical to taking the best care of the people that we take care of in ourselves.
00;07;47;15 - 00;08;00;18
Liam
Thanks for listening. Please follow our modern Primary Care podcast and visit us at One Health Modern Primary Care on YouTube, Facebook, Instagram, LinkedIn, TikTok and X.
