Transcripts
Coming up on today's episode
Speaker:... It's the ultimate AI advisor at your fingertips that has been trained on
Speaker:billions of historical shipments.
Speaker:Keep in mind, it's seen every scenario.
Speaker:It's like if you had a consultant walk into your office and say, yes, I have seen every kind of
Speaker:possible shipment that has gone out the door across every possible carrier and service level.
Speaker:And so I know your situation.
Speaker:I know you more than you know you, and here's how you're going to do a better job tomorrow.
Speaker:Welcome back to Unboxing Logistics.
Speaker:So glad to see our Unboxing Logistics family again.
Speaker:Today is a fun special episode.
Speaker:You know them, you love them.
Speaker:It's one of our EasyPost Insider episodes.
Speaker:And this one, okay, you all know me and I get way excited about things.
Speaker:But I am so freaking excited about today's episode.
Speaker:We just recently launched the best, most amazing, exciting new tool, EasyPost Luma.
Speaker:And I have brought on Joe Dieter, our amazing product marketing manager here, to give
Speaker:you all the insider info on what Luma is.
Speaker:But I wanted to start, since this is all about a product, I wanted to dive straight
Speaker:into, Joe, can you tell us, what is EasyPost Luma, why should people care, high level,
Speaker:and then we'll get into the details later.
Speaker:So Luma is three things.
Speaker:Luma will give you the best and actionable insights on how you're shipping.
Speaker:So you want to know how your different carriers and service levels are performing.
Speaker:How, what is the cost per package?
Speaker:What is the average time in transit?
Speaker:Why are shipments delayed?
Speaker:Why are shipments not showing up where they should be showing up?
Speaker:It's going to give you a look at how things are going today.
Speaker:How are you performing today in your shipping operation?
Speaker:The second thing Luma does though, is it looks at how to be better tomorrow.
Speaker:It gives you a better version of shipping tomorrow by making really specific recommendations.
Speaker:Looking at how you've been shipping recently, you could save up to 20 percent on your
Speaker:shipping costs if you made a switch over to this carrier or this service level.
Speaker:You could actually save time in transit if you made a switch and this way.
Speaker:So really clear recommendations through this like AI advisor at your fingertips.
Speaker:The third thing Luma does is it takes those recommendations and that playbook
Speaker:for better shipping and then automatically purchases shipping labels according to that
Speaker:playbook, according to those recommendations.
Speaker:And most systems don't do the second thing I mentioned.
Speaker:Most don't do the third.
Speaker:And the third is really saying, we're going to create rules based off your
Speaker:preferred time in transit, your preferred budget, your preferred carriers.
Speaker:We're going to look at the situation that's going to be the best fit for you.
Speaker:That's going to be the most cost effective, that's going to be the fastest.
Speaker:And we're going to make sure you never miss out on the best label for that.
Speaker:And this has major implications and how much you're going to spend on shipping and how much
Speaker:of a headache shipping is going to be for you.
Speaker:So we're excited.
Speaker:I'm going to stop you right there because we are talking about this amazing, highly
Speaker:anticipated, our customers have been chomping at the bit for this new product
Speaker:that has just launched at Manifest.
Speaker:If you were there at Manifest and you came and talked to us about it, you know, shout out to you.
Speaker:But, everyone was buzzing about it.
Speaker:This is EasyPost Luma.
Speaker:So, exactly what Joe's saying.
Speaker:We took all of that data.
Speaker:We had so much data.
Speaker:Oh, everyone knows how much data there is in this industry.
Speaker:There is so much information.
Speaker:And actually made it usable.
Speaker:I hear so often from people there's so much data, but I don't really know what to do with it.
Speaker:So introducing Luma.
Speaker:So Joe, let's back up a little bit.
Speaker:What is Luma?
Speaker:The first thing it is, is the most approachable shipping analytics
Speaker:platform that's ever been built.
Speaker:Now that's intense.
Speaker:That's, that's saying a lot.
Speaker:But what it does is it tells you how you're performing today when it comes to shipping.
Speaker:It allows you to hold the carriers and the service levels you depend on accountable
Speaker:by looking at really how they're doing.
Speaker:Are they delivering in the time you thought they were going to deliver?
Speaker:Are they delivering within budget?
Speaker:Are they adding new funds to price surcharges?
Speaker:The first part of Luma is called Luma Insights, and it gives you insight, it
Speaker:gives you clarity on how things are going today with how you're choosing to ship.
Speaker:So Luma Insights.
Speaker:There's another part of Luma Insights that's called Peer Shipper Benchmarking.
Speaker:This is my favorite, like, pet part of all of Luma.
Speaker:I don't know.
Speaker:I love this one.
Speaker:There's no shipping analytics or shipping insights product that's been out in this
Speaker:industry that allows you to not just say how am I doing, but how am I doing in comparison
Speaker:to people like me, to shippers like me.
Speaker:Okay, stop.
Speaker:I'm gonna say it again.
Speaker:How am I doing in comparison to shippers like me?
Speaker:Boom.
Speaker:That is the question that everybody wants to know.
Speaker:It's great to know I did 7, 8, 3, 2.
Speaker:But did my neighbor do 5, 6, 7, 8?
Speaker:You know, we've got to have something to compare our data to.
Speaker:And I freaking love that.
Speaker:So, sorry Joe, go ahead.
Speaker:I'm now the geeking out one.
Speaker:We're nerding out.
Speaker:We are nerding out a little bit here today, Joe.
Speaker:Love you guys.
Speaker:You're the best.
Speaker:That's right.
Speaker:You know, the peer shipper benchmarking thing.
Speaker:My competitors, companies of my exact size, companies doing my kind of volume.
Speaker:How much are they spending on shipping?
Speaker:What carriers and service levels are they choosing?
Speaker:How do they ship?
Speaker:Do they have some best practices I should be thinking about?
Speaker:This sort of thing just doesn't exist.
Speaker:It seems pretty basic, doesn't exist, it's powerful.
Speaker:So that's the first thing is how am I, that's it.
Speaker:Luma Insights.
Speaker:How am I shipping today?
Speaker:Now there's a second part to Luma and it's called Luma Advisor.
Speaker:And just as any good advisor would, it says, okay, we see how you're doing today.
Speaker:We have recommendations on how to do it better tomorrow.
Speaker:If we were to simulate a better future of shipping for your company, if we were to simulate more
Speaker:cost savings, better decisions, and how you get a package out the door to a happy customer,
Speaker:here's some recommendations we would make.
Speaker:So that second part, Luma Advisor is going to say, hey, based on your current data, you could
Speaker:save 20 percent on shipping if you made a switch from this type of carrier and service level
Speaker:over to this type of carrier and service level.
Speaker:Do you know you could save a couple of days in time in transit, actually,
Speaker:if you made a switch in xyz way.
Speaker:So talk about actionable insights.
Speaker:This.
Speaker:It's a simulator that helps you just kind of look at different potential scenarios.
Speaker:It's the ultimate AI advisor at your fingertips that has been trained on
Speaker:billions of historical shipments.
Speaker:Keep in mind.
Speaker:It's seen every scenario.
Speaker:It's like if you had a consultant walk into your office and say, yes, I have seen every kind of
Speaker:possible shipment that has gone out the door across every possible carrier and service level.
Speaker:And so I know your situation.
Speaker:I know you more than you know you, and here's how you're going to do a better job tomorrow.
Speaker:I love it.
Speaker:You're going to be like, okay, I need to go talk to my consultant.
Speaker:I need to be advised.
Speaker:And then you can come back and say, okay, I've, yeah, it really is
Speaker:like your own personal consultant.
Speaker:I was just reading a study.
Speaker:I love my consultants.
Speaker:I love you out there, I promise.
Speaker:But I was reading consultancy is one area where AI can kind of make some inroads because it really
Speaker:can advise you on what the best scenarios are.
Speaker:So cool.
Speaker:Simulator.
Speaker:What's, what's our third part?
Speaker:The third part is, okay, great.
Speaker:I have a expert take on how I could be doing shipping better tomorrow.
Speaker:Can I have an AI tool that just automatically ships better tomorrow?
Speaker:So in other words, could I have an AI tool, this is the third part of, of Luma.
Speaker:It's called Luma Select.
Speaker:That's going to select the best label according to my preferences, according to my needs.
Speaker:So for example, if Luma Advisor says, we recommend you make the switch over to this carrier for this
Speaker:type of shipment, Luma Select will automatically abide by that advice and purchase the right
Speaker:label every time, according to that rule.
Speaker:So with Luma Select, you can say, I want this sort of time in transit.
Speaker:I want to work with these sort of carriers.
Speaker:I want to work within this sort of budget.
Speaker:I don't want to go over this cost per label.
Speaker:And I want this degree of delivery confidence that the thing is going
Speaker:to arrive when I want it to arrive.
Speaker:And then our system, based on billions of past historical shipments, can say based on
Speaker:everything we've seen recently and in the past, we think here's going to be the right label.
Speaker:I love that because something we don't think about, one of those sort of really
Speaker:cool, interesting things we've learned and having so much data at our fingertips is
Speaker:that, you know, a carrier may give you a certain service level and say, oh, it'll
Speaker:probably be three to five business days.
Speaker:Well, billions of records show that 97 percent of the time, maybe it's in two days.
Speaker:Right?
Speaker:So then you can make that call, like, hey.
Speaker:I need to get this there in two days and there's a super high chance that it's
Speaker:going to, but I can pay this lower rate.
Speaker:So is that right, Joe?
Speaker:Am I explaining that well?
Speaker:Yes, absolutely.
Speaker:It's going to be able to look at how carriers and service levels have been doing, and it's
Speaker:going to look at what you need out of a carrier and service level and make that perfect match.
Speaker:And it's going to help you generate and choose the best label every
Speaker:time, according to your needs, right?
Speaker:That's Luma Select.
Speaker:And this is called Luma.
Speaker:In shipping, we tend to call products, very literal names, like EasyPost or "Ship" blank.
Speaker:There's a lot of.
Speaker:A lot of "Ship" something.
Speaker:Why would someone come out with a new cool AI shipping tool and call it Luma?
Speaker:Well, because right now, and this has always been the case as you know, to ship anything
Speaker:out the door, it's never been more costly.
Speaker:Shipping prices went up by over 8 percent on average last year.
Speaker:There's never been a bigger demand for speed.
Speaker:One out of two consumers expects faster delivery times than they had last year.
Speaker:You have North American major metro market consumers that expect same day
Speaker:delivery for certain types of goods.
Speaker:And the point is this, is that it's never been harder to ship.
Speaker:There's never been more darkness in the road ahead of how am I going to ship and
Speaker:not lose a ton of money and not like have a huge cost center in my shipping operation.
Speaker:Any company of any size, any seller of any size.
Speaker:3PLs of any size face this.
Speaker:Shipping is daunting.
Speaker:It's expensive.
Speaker:It's feels very manual.
Speaker:In an ever increasingly modern and tech advanced world, it still feels in some ways, archaic.
Speaker:And what Luma does is it casts light into that darkness of uncertainty.
Speaker:You finally have a clear, visible path, an illuminated path to cost savings,
Speaker:to a more efficient shipping operation.
Speaker:And by the way, like, people are going to think, did they just rehearse a really intense pitch?
Speaker:This is actually how you and I would be talking
Speaker:... I was just thinking that, Joe.
Speaker:I was just thinking, okay, you know me.
Speaker:I am not a pitcher of products.
Speaker:I am not a salesperson at all at heart.
Speaker:I love education.
Speaker:I like things that bring value to you.
Speaker:I freaking love this product.
Speaker:Joe and I can sit there and talk for hours and be like, this is so so needed and so affordable.
Speaker:Again, I feel like I'm a commercial sometimes, but so let's talk, who do you feel like
Speaker:would be the perfect audience for this?
Speaker:As we talked before, we have a vast range of shippers.
Speaker:Is there somebody who's more ideal, less ideal if they're listening today?
Speaker:Yeah, so we're looking from SMB to enterprises, you know, we work with
Speaker:12,000 shippers across the globe.
Speaker:We work with.
Speaker:The largest ones in the world.
Speaker:Every shipper of every size.
Speaker:But tiny ones, too.
Speaker:So, yeah, everybody.
Speaker:But one of the things to your question about Luma is it's approachable.
Speaker:It's, it's the, it's the best and actionable insights and automated rate selection and the
Speaker:best AI shopping tool for shippers of all sizes.
Speaker:We think from small shippers all the way up to upper mid market, even enterprise
Speaker:shippers, they're going to need this product.
Speaker:We know that there have been tools that forecast a future of how you ship more efficiently that
Speaker:had been released over the past few years.
Speaker:And we've actually seen a ton of interest in this from some of the biggest shippers in the world.
Speaker:We also see questions about this sort of experience, from mid
Speaker:market shippers and SMB shippers.
Speaker:So, I don't know if that's a clear answer.
Speaker:Probably our very smallest customers.
Speaker:If you're shipping one thing every month, you know, you probably don't need
Speaker:an AI tool to look at what's going on.
Speaker:But once you're getting to any sort of scale, it's super affordable.
Speaker:It's not expensive at all.
Speaker:And there are different tiers.
Speaker:So there are different levels.
Speaker:And if you are massive, you know, we've got even more where it could be customized and there could,
Speaker:you know, so it's not just the out of the box.
Speaker:So yeah, I would agree with that, Joe.
Speaker:And the inside baseball answer is that, listen, we know our customer.
Speaker:As I said earlier, we're very specific, you know, we're going to mid market to
Speaker:enterprise current customers that do a lot of volume through our core APIs.
Speaker:We're showing them some of the initial testing numbers.
Speaker:And to be candid, it's that over the past several weeks, had Luma already been out there,
Speaker:our core customers, we call them, or the users of our, our flagship APIs would have saved
Speaker:over 10 million dollars if they had Luma.
Speaker:EasyPost customers.
Speaker:My people, my EasyPost customers, you would have saved 10 million dollars in the last few weeks,
Speaker:the last month, if it had rolled out earlier.
Speaker:That's it's just so such a great way to take advantage of the knowledge
Speaker:we have, actually make AI usable.
Speaker:I hear that so much Joe.
Speaker:People say I, AI's really cool, but it just feels like I don't even know how to use it,
Speaker:and I don't even know what to do with it.
Speaker:And it's, that's what I love about this.
Speaker:It's really, really usable.
Speaker:It delivers.
Speaker:Those kinds of savings means it's actually an intelligent AI.
Speaker:We know intelligence is in the, is in, you know, the name AI, but most AI shipping tools,
Speaker:I don't know if they're really intelligent.
Speaker:Are they save me that much money and time?
Speaker:AI, artificial intelligence that is actually intelligent.
Speaker:And people much smarter than me who aren't marketers and salespeople,
Speaker:but are actual talented engineers.
Speaker:And, and folks that are working on machine learning, they know it's been said that
Speaker:your AI is as good as the data that fed it.
Speaker:Yeah, yeah, yeah, yeah, yeah.
Speaker:When you have the data of billions of past historical shipments,
Speaker:that means you have a good AI.
Speaker:A lot of the AI shipping tools out there haven't processed billions of shipments.
Speaker:The companies haven't either been around long enough, or they had, didn't have the most
Speaker:reliable APIs that were doing this much volume.
Speaker:And so, as we come into 2025, we're looking at everything the market did with AI
Speaker:shipping up to this point, and we respect it.
Speaker:But we also realize we had to come out with something because we had
Speaker:the most reliable shipping system.
Speaker:We had so much data.
Speaker:I love, it's like a quote, I'm gonna put up Joe Dieter.
Speaker:Your AI is only as good as the data that you have trained it on.
Speaker:I probably messed that up a little bit, but you get the idea.
Speaker:Lots of people can be like, oh, here's AI, I trained it on the last two days.
Speaker:That, that's not going to do anything.
Speaker:So yeah, those billions of shipments.
Speaker:I know I, we're going to keep geeking out.
Speaker:So I'm going to, I'm going to, I'm going to rein us in Joe.
Speaker:Let's let's dive into each one a little bit more at depth because
Speaker:I think we could geek out forever.
Speaker:Luma Insights.
Speaker:That's the first layer.
Speaker:Obviously insights makes me think visibility, parcel visibility here, that kind of thing.
Speaker:Is that what it is?
Speaker:What, what is Luma Insights?
Speaker:Give me a real world scenario.
Speaker:Shipper out there.
Speaker:What would they be doing?
Speaker:If they want to look at carrier performance today or, or up to this point, how have the carriers I
Speaker:purchased labels through, the carriers I rely on?
Speaker:How have they been doing?
Speaker:What is the average cost per package?
Speaker:What is the average time in transit?
Speaker:If I want to look at a map of the United States and see different zones of how the
Speaker:carriers and service levels I rely on, how do they perform those different zones?
Speaker:Even package level detail, all the attributes of an individual parcel package that goes out
Speaker:the door on weight and all the other factors.
Speaker:How am I performing?
Speaker:In other words, when do things go wrong?
Speaker:When do things not go as planned?
Speaker:I thought I was getting two day express shipping.
Speaker:It showed up not in two days.
Speaker:The customer is very unhappy.
Speaker:That's what we mean.
Speaker:We talk about visibility into performance or insights.
Speaker:How are you doing today?
Speaker:It's really, how are all the decisions you made in terms of who's shipping that package
Speaker:out there and the quality at which it got into the hands of your precious end customer?
Speaker:How did it perform?
Speaker:Was it up to expectations?
Speaker:Did you get bang for your buck?
Speaker:Or are you paying for expedited mythical expedited service levels, we like to call it.
Speaker:So in other words, we even work with really large shippers that have been for
Speaker:years committing to certain expedited service levels with great carriers.
Speaker:But because of their situation, all of a sudden it's revealed they have been
Speaker:overpaying for not expedited performance.
Speaker:This is very common, and this is something that Luma illuminates.
Speaker:So, with Luma Insights then, it will give you the insights into your own, I guess, how is it,
Speaker:what, how is it different than Luma Advisor?
Speaker:Let's make sure that everybody can understand.
Speaker:And then they come together.
Speaker:So in tier one, if you got a tier one package, it would include both Luma
Speaker:Insights and Luma Advisor, correct?
Speaker:Can they get Luma Insights on their own?
Speaker:Tier one is Luma Insights and Luma Select.
Speaker:Oh, and Luma Select.
Speaker:Okay, perfect.
Speaker:And the Luma Insights you get is just looking at your current shipping
Speaker:performance, how things are going.
Speaker:And there's just baseline insights, we call them.
Speaker:Really helpful insights to look at.
Speaker:How are you doing with shipping?
Speaker:Where are you losing money?
Speaker:Where are there failed shipments?
Speaker:Where are there delays?
Speaker:Looking at your carrier mix, what carriers you tend to buy labels through.
Speaker:And then you're getting that Luma Select, that ability to set rules and automatically
Speaker:purchase the right label according to your needs, according to your budget.
Speaker:But not the simulation.
Speaker:Gotcha.
Speaker:Luma tier two to your question includes Luma Advisor, those proactive recommendations.
Speaker:Hey, here's some changes we think you could make based on current data to save time and money.
Speaker:Luma tier two includes that advisor on past 30 days of shipment behavior, past 30 days of data.
Speaker:It also includes within Insights that Peer Shipper Benchmarking, you were excited about?
Speaker:Yeah, yeah, yeah, I love the Benchmarking.
Speaker:Okay, I know how I'm performing, but what does that mean?
Speaker:Like am I, am I being smart about this compared to companies like me and other, my competition?
Speaker:If I'm a seller, is the competing seller that keeps me up at night, are
Speaker:they like retaining way more profits?
Speaker:They have way more efficient shipping.
Speaker:And this is one of the main reasons sellers lose lots of money and stuff is
Speaker:that their shipping just isn't smart.
Speaker:And so this is huge.
Speaker:Peer Shipper Benchmarking, all of a sudden I have a cheat sheet.
Speaker:I know best practices for folks like me, the right way to ship.
Speaker:That's the vision with this.
Speaker:And in tier two, you get that, you get the Advisor, you get the Select.
Speaker:Luma tier three is not going to be available until this spring.
Speaker:The first two are available in early February, but Luma tier three is interesting because we're
Speaker:adding in, into Insights, warehouse insights.
Speaker:Lori, we've done some tours of warehouses.
Speaker:Oh my word, they blow my mind!
Speaker:You are amazing!
Speaker:Every time I step into a warehouse, I'm like, what is happening?
Speaker:Every warehouse is a snowflake.
Speaker:It's insane.
Speaker:Every warehouse has their exceptions and is different and it's such a, it's such a
Speaker:brave thing to oversee a warehouse because there's a million things go wrong and there's.
Speaker:But the point is this, is that there haven't been a lot of shipping analytics tools that say let's
Speaker:look at everything going on in your warehouse.
Speaker:Everything that comes into the warehouse, everything that goes out of the warehouse.
Speaker:How much you're spending on every facet of what it takes to run your warehouse.
Speaker:And let's see where we can get more efficient.
Speaker:So it's everything we did for carrier performance or, or the label.
Speaker:And it's saying, now let's look at kind of the pick and pack process of what's actually going
Speaker:on within the walls of, of where fulfillment started to happen within the warehouse.
Speaker:That's an Insights tier three.
Speaker:When, when are we thinking tier three?
Speaker:It's in the spring.
Speaker:Okay.
Speaker:Is, is what we want to communicate now.
Speaker:It's coming.
Speaker:The other part of tier three is that Select where you have a tool
Speaker:that gets the best label every time.
Speaker:It's going to have a little, speaking of ChatGPT, it's going to have your
Speaker:little ChatGPT of shipping, right?
Speaker:So an LLM, all that means is I have that trusted AI advisor that I
Speaker:can kind of have a text chat with.
Speaker:I can message back and forth in lifetime.
Speaker:I can work together with a really great AI advisor to find the best rules.
Speaker:Yes.
Speaker:Oh, great.
Speaker:I can ask questions, I can pose scenarios.
Speaker:I can say, here's just shifted.
Speaker:We have a, a new foreseen major volume coming up this peak season.
Speaker:Here's our new situation.
Speaker:We're adding in these products.
Speaker:Whatever the situation is, our vision is that you have this trusted AI advisor that you can
Speaker:have a lifetime conversation with through text, and then you together, you create the best
Speaker:rules to truly get the best label every time.
Speaker:So that's going to be in tier three.
Speaker:And there's so many different ways people talk in the world of shipping
Speaker:and even how they make decisions.
Speaker:And we think that having an LLM that starts to understand all the ways all the great
Speaker:shippers out there of all sizes talk about how they need to ship, it's going to allow
Speaker:us to really start to understand the nuanced segment of different types of shippers and
Speaker:then just even get them the more precise rules that are going to give major savings.
Speaker:It goes back to your point earlier that, you know, there are just such a diverse number of shippers.
Speaker:All of you are, are so unique.
Speaker:And what you need from, you know, an AI tool, may be slightly different.
Speaker:I love that idea of the kind of ChatGPT, chatting back and forth.
Speaker:Because again, figuring out what rules to do and what even queries to make is a huge part of AI.
Speaker:In most industries, the right query to ask ChatGPT or whatever tool you're
Speaker:using is pretty set in standard.
Speaker:There's a common language.
Speaker:Something, especially you would know because you talk with so many shipping
Speaker:and logistics veterans and experts
Speaker:... Heroes, I call you.
Speaker:Is there's a hundred different languages in the shipping industry.
Speaker:For like, even describe the five steps it takes to get an order out the door to your end customer.
Speaker:The words they use are vastly different.
Speaker:Boy, and when you start getting international and I mean, it is complex.
Speaker:So to like create a ChatGPT for shipping, one of the reasons it's been a slow journey is
Speaker:because this industry is very special and unique in that there hasn't been a common language.
Speaker:And everyone has, honestly, it's the wild west where everyone has, oh, with this
Speaker:sort of package going to this country, we apply these five extra labels.
Speaker:And then we put it in a, in this corner of the warehouse over here, and then it only goes out
Speaker:if Tim is here on Tuesday morning by this time.
Speaker:Like I'm being a little bit dramatic, but that unique nature of each individual shipper,
Speaker:you have to have an AI system that has empathy to understand, ah, I'm, I'm drawing
Speaker:commonalities in how these hundred different languages are talking the same language.
Speaker:And then we can talk with any sort of shipper and quickly understand the rules
Speaker:they need to get the best label every time.
Speaker:I get this question a lot, Joe.
Speaker:Do you need to be an EasyPost customer in order to use Luma?
Speaker:Yes.
Speaker:Well, it's interesting.
Speaker:You need to be a core API customer.
Speaker:Core API customer.
Speaker:Our flagship product, all that means is the product we are known by, the product that
Speaker:changed shipping forever, the product that our fearless founder invented when he invented
Speaker:the first restful API for shipping and gave you access to the biggest carrier network.
Speaker:All these pitch points, that product is the one you want to be a customer
Speaker:of to get Luma in the beginning.
Speaker:And, but you can be a brand new customer to us, obviously, and sign up with
Speaker:us because you want access to Luma.
Speaker:You'll just be technically also enjoying all the benefits of our core API suite as you discover
Speaker:those different APIs, and you enjoy those as well.
Speaker:That sounds perfect.
Speaker:So down the road, maybe other products expand past our flagship.
Speaker:EasyPost offers more than what we call our APIs.
Speaker:We offer enterprise grade products for highly complex shipping situations and for
Speaker:true enterprise shippers who are doing high volumes and have lots of unique use cases.
Speaker:We have SMB products.
Speaker:We have all sorts of products.
Speaker:And Luma will be accessible through some of those other products over time.
Speaker:In the beginning, it's the core API suite.
Speaker:You EasyPost customers, core API, I love you.
Speaker:This is for you.
Speaker:Awesome.
Speaker:I, you know, we've geeked out.
Speaker:We've talked about this at length, but I want to ask you, how do you see Luma really just
Speaker:sort of impacting logistics professionals.
Speaker:Is it going to change the nature of the way they work?
Speaker:Is it going to, do you see it more as a money saver, as an efficiency builder?
Speaker:You know, where do you feel like its best benefits are?
Speaker:What we know is that nine out of 10 business leaders say, I need AI to stay competitive, and
Speaker:I need AI to help with things like cost saving.
Speaker:To help with things like how long it takes to do basic tasks in my shipping and supply chain.
Speaker:We know there's credible consulting firms saying that AI and supply chain management or I'm sorry,
Speaker:AI is going to impact logistics and supply chain management by 40 billion in savings per year.
Speaker:Okay, this is something that's been floating out there.
Speaker:So to answer your question, we know the real impact is I'm going to get smarter
Speaker:about the shipping decisions I make.
Speaker:And because of that, shipping will be less of a cost center.
Speaker:I will see over time, I'm spending less of my budget on shipping.
Speaker:I'm spending less of my time on fulfilling orders and fulfilling the shipment process.
Speaker:I'm spending less of my time negotiating rates with carriers.
Speaker:I'm spending less of my time wondering why I have so many angry end customers
Speaker:because of the shipping decisions I was making, they weren't delivering as promised.
Speaker:All of the friction, in other words, all of the things that give you a little bit
Speaker:of a headache throughout your day as you.
Speaker:That turn into a massive migraine by night, Joe, come on.
Speaker:If you are one of those brave people managing a warehouse on this planet, if you're one of
Speaker:those brave people responsible for choosing what carriers your company is going to commit to and
Speaker:what service levels you're going to commit to.
Speaker:If you're one of those brave people that has to respond to a disgruntled customer
Speaker:on why their shipment isn't there yet.
Speaker:All of those points are things that product people call friction.
Speaker:Of things that just don't make life way more easier and peaceful.
Speaker:That's the reality of what a tool like Luma alleviates.
Speaker:It removes friction it.
Speaker:And before you know it, after using tools like this, you're going to turn around in
Speaker:a few weeks and realize the things that gave me a headache last month are no longer
Speaker:even a part of my nine to five job anymore.
Speaker:Yeah, that's amazing.
Speaker:We'll have new headaches.
Speaker:I'm sorry, that's how life is.
Speaker:I can't, you know, say you're never going to use ibuprofen again.
Speaker:All right, Joe.
Speaker:So for people who are really excited about Luma, where can they learn more?
Speaker:What's the next steps?
Speaker:Yeah.
Speaker:Well, if you're a current core API customer reach out to your CSM.
Speaker:So reach out to customer success.
Speaker:We are starting to talk to some of our current customers about this and we have
Speaker:a number of them that are super excited.
Speaker:And obviously if you're brand new to EasyPost a number of ways you can reach out to us, right?
Speaker:Yeah, we got links in the show notes.
Speaker:Come to our website.
Speaker:I mean, you'll be able to find it.
Speaker:You can email me.
Speaker:Hey, I always love to chat.
Speaker:You can talk to anybody really at EasyPost and they will get you in the right
Speaker:direction to figure out, you know, if Luma works for you, what tier might be best.
Speaker:Yeah, any of those.
Speaker:So it should be pretty easy to find.
Speaker:Awesome.
Speaker:And so thank you so much, Joe, for being here.
Speaker:It's so it's like having family here when I get to have my own EasyPost coworkers on.
Speaker:That's really extra special.
Speaker:So thank you to the audience.
Speaker:You hang in there the whole time.
Speaker:You are my favorites.
Speaker:So.
Speaker:Again, Luma, EasyPost Luma.
Speaker:It's incredible.
Speaker:I am so excited about this product launch.
Speaker:You are going to love it.
Speaker:Joe, if anyone wants to connect with you specifically, are you on LinkedIn?
Speaker:How could they connect with you?
Speaker:Yeah.
Speaker:LinkedIn.
Speaker:Absolutely.
Speaker:Great.
Speaker:And we'll throw his email in if you want to email Joe.
Speaker:He is smart when it comes to product.
Speaker:Maybe you just have a question around product marketing.
Speaker:He loves to nerd out on that stuff.
Speaker:So thanks again and we'll see you all next time.
