In this episode, I’m continuing what has accidentally become a three-part mini series on psychological safety, trust, and what leaders can do when something in the team feels off.

I talk through why it is so important to diagnose first, rather than rushing straight into action with a generic fix that might miss the real issue.

We explore the difference between trust and psychological safety, the questions that help you work out what is really happening, and a simple four-quadrant map leaders can return to again and again.

This is about noticing patterns, looking honestly at your own behaviour, and taking brave, practical steps to strengthen the team.

Highlights:

(01:38) - Why leaders need to diagnose before jumping into action

(02:40) - The key difference between one-to-one trust and group safety

(06:42) - Why teams move around the map instead of climbing a ladder

(08:45) - What low trust and low safety can quietly look like

(15:27) - How leaders can accidentally turn meetings into performance spaces

(23:28) - Why honest self-reflection has to come before action

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This Podcast is proudly produced by Wavemakers Audio