Fionna Ronnie is Head of Customer and Loyalty at The Foschini Group.  Whilst TFG is based in South Africa, it spans 5 continents, 26 countries and has 34 leading retail brands in its stable. 

Its loyalty program, TFG Rewards,is the biggest in retail in South Africa with 30 million + members.

Fionna shares KPI results, data strategies, customer centric retailing approach and how the Customer team are the life blood of TFG Rewards.  This team underpins everything driven for a future customer narrative of this extremely impressive retail group.

Hosted by Amanda Cromhout.

Show Notes:

1) Fionna Ronnie

2) The Foschini Group

3) TFG Rewards

Let's Talk Loyalty Webinar Details

If you'd like to register for our webinar on January 22nd 2025 to learn how to leverage world-class games to drive daily engagement and bottom-line revenue, simply sign up here:

https://us02web.zoom.us/webinar/register/6417364267736/WN_aHWt5hkbR6uPWc2SfzD6xg

Even if you can't join live, we'll share the recording with you.