Antti Nevalainen hops on board to discuss what he believes most customer success folks get wrong: how and when to copy and paste.

Timestamps:

00:00:00 - Discovering the Customer Journey

00:00:52 - Designing the Customer Success Journey

00:01:40 - Building Processes Specific to the Company

00:02:29 - How to Become a Guest on the Show

00:03:13 - Finding the Right Balance in Building a Process

00:04:03 - Using Old Results for Research

00:04:52 - Discovering the Customer Journey

00:05:40 - Finding the Customer Journey

00:06:20 - Disclaimer and Contact Information

00:07:03 - Support and Engagement from Our Community

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Antti:

Antti's LinkedIn: https://www.linkedin.com/in/antti-nevalainen/

Mentioned in this episode:

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