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AI and Customer-Centricity to Fight Fraud
Episode 188th September 2025 • Payments SmartCast • Nacha
00:00:00 00:40:15

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Could AI and customer-centricity be weapons in the fight against payments fraud? In this episode of Payments SmartCast, Amy Morris, Nacha Senior Director, ACH Network Rules, and Saurabh Joshi, President of CSG Forte, discuss fraud prevention and the customer experience.

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